I've done several Full Screen Recordings that are very important, but none of them will save using the File > Save option OR the File > Export options.
Running QuickTime 10.3 on a Mac Book Pro (OS 10.9.5, 2.7GHz Intel Core i7, 16GB 1600 MHz DDR3 RAM). This should work just fine.
There's no help I've found on the internet or these help forums that are new enough to be relevant. Help!
Mac Book Pro, Mac OS X (10.5.5)
This issue is still actual.
Seems like it happens when you are recording a long video (more than a couple of mins) and use microphone. At least I had it with a video that was being screened along with an active Skype call. The duration was 1h 40m.
It seems that somewhere at the 7th min some error occurred (a assume) and it was not possible to neither save nor export the video. It was not possible to share it using Mail/Notes/etc.
Still, there is a function Trim (cmd+T) that allows you to cut the video.
The ONLY thing you need to find is the place where some error occurred and trim the video before the error (once trimmed it will be possible to share it) and after the error. So, you will have two parts of the video.
If you got several error during the recording you will have to perform the trimming procedure more times searching for the errors and cutting the video into more pieces.
Hope it helps.
Johnvb wrote:
They're usually longer recordkings. between 15m and 1h30. I'm usually capturing from safari, websites can include flash or video including audio I use soundflower to capture system sounds.
Troubleshooting this is going to be a challenge. You have a fair number of variables to consider. I know from personal experience that QuickTime X in Mavericks would hang quite often when my students were recording tutorials in Logic Pro and using Soundflower-2 channel to grab the audio output of Logic. But they were not having the issues at the point of saving or exporting but during the capture. In your case, you seem to be able to get through the recording stage but can't save or export. Then you have the added complexity of recording Flash embeds which may or may not be a contributing factor.
Do you know if you have the latest version of Soundflower installed (1.6.6b)? Have you considered upgrading to Yosemite and QuickTime 10.4. I say this only because I've been conducting some testing with QuickTime X (10.4) screen recording and using Soundflower to capture sound output. So far I have not been able to produce an error on saving or exporting.
Wish I could be more helpful.
I have the same issue. I opened a .mov file from my Nikon camera in quicktime 10.1, did a simple Trim, and tried to export. No matter what format or file name I gave to the export I received the same "This operation could not be completed" error. HELP!!! Is Quicktime REALLY this dysfunctional that it can not perform such a simple task? Am I missing something so obvious that I can not see it? Thanks!
Quicktime Player 7 IS BETTER than Quicktime Player 10! Go figure... I will never understand the logic in the Apple World at how something so simple can go unnoticed for SO LONG!!! I saw threads about this back from 2013! and people receiving the "The operation could not be completed An unknown error occurred (-12738)" error. Sad Apple, very sad!
Similar situation here, only in my case it is adding splits that disables the Save option in the File menu. If I try to trick it by closing the window and setting a name and location for the file when prompted, Quicktime goes through the progress bar as if it was saving, and in the end tells me that "this operation could not be completed". This only happens when adding splits - no problem with trimming.
Has anyone had any success figuring this out? I've tried removing plist files from the library in an attempt to "reset" Quicktime, but it didn't work. Perhaps somehow re-installing Quicktime X from scratch would help? Though this seems very difficult to do from what I could gather on forums.
I'm running OSX 10.9.5 on a Macbook Pro 13-inch mid-2012, 2.9 GHz Intel Core i7. Quicktime version is 10.3.
I have this issue still (QT 10.3 (727.4), and solved it using MPEG Streamclip (Shareware from Squared 5). Open an MPEG Streamclip window, left-click-and-hold on the little video icon in the upper window bar of the screen recording. (In the above example, it's the miniature QT file icon to the left of the 'Vital signs...' title). Wait for the icon to darken, drag it into the MPEG streamclip window, and release the mouse button. The little wheel should start spinning on the upper right of the MPEG sc window, and the window's title should say Screen Recording. If it doesn't you just drag the little icon again; I've often had to do that twice, but never more. Now, just save (or edit and save) your recording. If you just do cmd-s or Save... in the File menu, you get a recording that you can name, you can choose between .mov, .mp4, avi and DVI formats, but you will get a recording that (IMO) is slightly depixelated and so a little less sharp than the corresponding QT screen recording window (it is a JPEG series, after all). A better option is to File -> Export... and you can upgrade the parameters to get a sharper recording. I routinely set the slider at about 68%, which gives me a slightly larger saved movie file than the corresponding QT one would do, but you can experiment. If you go the Export option, be aware that as you up the quality (originally set at 50%) it takes longer on a curvilinear scale. i.e.: saving at 75 percent is not just 25% longer than the default 50%, but nearly THREE times as long. As you opt for more detail, you get into really big file sizes as well.
I'm gonna try the Mail trick, and the truncation trick, and I'm gonna fish around for my original Snow Leopard install disk, and dig out the QT 7 app.
Hope this helps at least some one. :-)
s99p
Just been trimming videos successfully in quicktime. Done three then won't save anymore.
Tried adding to photos but nothing happened. Tried sharing with youtube, nothing happened don't even have the mail option for some reason. Have checked in 'more' but mail not there. Have tried exporting to youtube before trimming and the log in window opened. After trimming nothing happens.
What is the typical duration of these screen recordings?
Is this only when recording the same app?
Are you capturing audio sources as well?
They're usually longer recordkings. between 15m and 1h30. I'm usually capturing from safari, websites can include flash or video including audio I use soundflower to capture system sounds.
I trimmed the first 15 seconds off the video and then it saved just fine! 🙂
Oh dear. This works.
Thank you, super-mysee! You should work for NASA or something - no such ingenius problem-solving had been seen since Apollo 13! ;-)
Also tried 'add to photos' but nothing happened.
QuickTime won't save ("This operation could not be completed")
