Level 1

15 points

Where is my memory? (How to clear "Documents and Data")

Recently, I have had some issues with the memory of my iPhone, where I get warnings that the memory is full or almost full.

I have had a look at settings>general>usage.

There are two things that strike me as odd:

-The first is that it tells me that 12.2 GB of space has been used, but when I total all the memory usage for all the apps, I only reach 6.8GB. Does the operating system really take up that much space? My initial guess would be that the capacity of the phone is 16GB, and that the 12.2 represents the remainng capacity after 3.8GB has been taken up by the OS.

-The second is that when I have a closer look at Podcasts, which is the app with by far the greatest memory useage at 3.7GB. It tells me that 933MB are taken up by podcasts, and it then shows how much space is taken by each of my podcasts. But then, at the bottom, it says "Documents and data: 2.8GB". What are these documents and data? Presumably, they are not the podcast episodes themselves, as those should be what are listed in the 933MB..

Any advice on any of these issues would be greatly appreciated.

I don't know what model iphone I have, it says "Model A1457" on the back. It was purchased some time in 2014.

It seems the operating system is 8.0.2 (if that is what the "version" in the "about" section of settings talks about).

Posted on Feb 9, 2015 3:47 AM

75 replies

Feb 22, 2016 9:55 AM in response to Tugdog

The app I downloaded was "Battery Doctor - Must-have Batter Management App" by KS Mobile Inc.

wjosten

Level 10

95,369 points

Feb 9, 2015 4:13 AM in response to dr_bab

You can't delete the Podcasts app. Read here on how to manage/delete podcasts:

http://support.apple.com/en-us/HT202949

wjosten

Level 10

95,369 points

Feb 9, 2015 3:53 AM in response to dr_bab

Read here:

http://www.howtogeek.com/191264/how-to-free-up-space-on-an-iphone-or-ipad/

dr_bab Author

Level 1

15 points

Feb 9, 2015 11:45 PM in response to Drew Reece

Med vennlig hilsen/

with kind regards,

Halvor

Den 10. feb. 2015 kl. 08.36 skrev Apple Support Communities Updates <discussions-updates@apple.com<mailto:discussions-updates@apple.com>>:

http://www.apple.com/support/assets/images/external/emails/logo.gif

You received a reply

Drew Reece<https://discussions.apple.com/profile/Drew+Reece?ac_cid=op123456> has replied to your question. You can view the full discussion<https://discussions.apple.com/thread/6822791?answerId=27641879022#27641879022&ac_cid=op123456#27641879> in Apple Support Communities.

Where is my memory? (How to clear "Documents and Data")<https://discussions.apple.com/thread/6822791?answerId=27641879022#27641879022&ac_cid=op123456#27641879>

Podcasts are not instantly deleted you need to check the settings for each feed & look for any saved episodes.

If you want to test this, play an episode, disable all wifi & cellular then try replaying it.

It's unclear to me how long episodes stick around, you will need to examine the settings in the app (pull down when viewing the feed).

I don't understand what is going on in yiur documents & data, but if you can't get it under control try a third party podcast app.

Syncing to iTunes on a computer can sometimes cause old episodes to be flushed, but that may be different for me (on iOS 7).

Correct Answer <https://discussions.apple.com/email/thread/6822791/correct/27641879> Helpful Answer <https://discussions.apple.com/email/thread/6822791/helpful/27641879>

Use the buttons above to tell Drew Reece and the rest of the community if this reply solved your question or helped you get closer to finding a solution.

To reply to Drew Reece, go to the discussion<https://discussions.apple.com/thread/6822791?answerId=27641879022#27641879022&ac_cid=op123456#27641879> in Apple Support Communities.

You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile<https://discussions.apple.com/user-preferences!input.jspa>.

All Rights Reserved<http://www.apple.com/legal/> | Privacy Policy<http://www.apple.com/legal/privacy/> | Terms of Use<https://discussions.apple.com/docs/DOC-5952> | Apple Support<http://www.apple.com/support/>

Jun 29, 2015 11:03 PM in response to dr_bab

I am having this exact problem... did you ever find out why it is behaving like that or if there is a way to delete the documents and data folder?

IanAD

Level 1

4 points

Dec 21, 2015 3:45 PM in response to Lost in Asia

I have the same problem

IanAD

Level 1

4 points

Dec 28, 2015 2:51 AM in response to Drew Reece

Restoring from backup appears to be the only way to clear the memory problems with iphone podcasts not deleting correctly

Linahl

Level 1

0 points

Jan 25, 2016 11:24 AM in response to Drew Reece

Thank you for your reply. I logged out from iTunes but it didn't help. I have now switched to the Overcast podcast app.

Tugdog

Level 1

0 points

Feb 22, 2016 9:51 AM in response to sonny3301

I Looked up battery doctor and the app under that name only helps with the battery life and is very lowly rated. Do you have the exact title of the app? Thanks for your help!

doogles

Level 1

66 points

Mar 11, 2016 12:17 PM in response to sonny3301

GREAT TIP! THANKS SO MUCH!

Apr 5, 2016 12:13 PM in response to dr_bab

The KS Mobile "Battery Doctor" app appears to be a thing of the past... I, too, am having the podcast documents and data problem.

Apr 18, 2016 6:05 AM in response to SarahMicheleF

I cannot find it either. The other apps returned by search don't seem to offer any more than information already available and cache clearance.

Apr 22, 2016 9:17 AM in response to KEBinKC

I agree there seems to be a flaw in the podcast app. I cleard all the subscriptions and podcasts from the app. Storage still shows as 963 G on my iPhone and 2.2 G on my iPad.

brito23

Level 1

4 points

Aug 11, 2016 12:46 PM in response to sonny3301

Thanks a lot work for my . I dont know what happened but I was 38 GB of cache.

Lekz1

Level 1

12 points

Oct 26, 2016 8:18 AM in response to sonny3301

Hi Sonny,

The app you talked about isn't available in the UK store, do you know if there is a UK alternative?

Luke

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Where is my memory? (How to clear "Documents and Data")