Being astonished doesn't help anybody. The reality is that for people who don't have English as a first, second or even third language, then mistakes are inevitable.
How can one get into a iPad which has been 'accidentally' locked when none of the 'official' solutions work?
What does one do when iTunes does not recognise the device? Furthermore, what does one do after iTunes downloaded 'update software' only to lock the device into an even deeper sleep?
In this case, the iPad initially responded when sleep/lock button was held, by showing 'slide to turn off'. Then showing a graphic with connector asking to connect to iTunes. After connecting to iTunes, a download was completed and installed. Now the iPad is as good as dead. It just shows ' iPad disabled' on a black screen and no longer responds to the lock/sleep button trick?
Seriously, Mac are dreaming ifthey think that people will just buy new devices every year. How do we know that this wasn't/isn't some back-door hack that forces idiots to buy new iPads?
Really? In 2015 Mac expect us to believe that there is no 'alternative' entry option into their OS's? The NSA, MOSSAD and GCHQ must be laughing their tits off!
So, back to the problem.......
How do we get the iPad back?