Very slow loading on apple TV with high speed internet ?

What was the connection via speedtest.net ?

Did you connect Apple TV via Ethernet?

Go to istumbler, netstumbler or similar to get a network report. Look for signal strength, noise, nearby networks

Test on another network

I know, but you didn't give the connection that speedtest reported

What were the results from the network report?

Test on another network (ideally a controlled one like Apple's) to see if it persists

Note: Netflix, Hulu, and similar will adapt to the connection so it's not an apt comparison.

Speedtest shows a 29ms ping and 22.68 mb download. Tried with both Ethernet and 5ghz wireless with AirPort Extreme. good wifi signal (rssi 48 noise 96 where the box is). Suspiciously iTunes download of a purchased TV show to ipad also extremely slow. Trace route to Apple.com has all kinds of timeouts but not sure that has anything to do with where iTunes downloads come from. What's annoying isn't that there is a problem, stuff happens, but that there's no good way to find out whats going on and when and where it can be resolved. Amazon instant video is working great so I'm pretty sure my network is solid.

Have you tried switching to 2.4ghz? Switching channels on router? Tested on another network?

Amazon also uses adaptive streaming

Unfortunately troubleshooting the network isn't always easy, if you want to verify you can test on another (ideally controlled) network as suggested

The network test on the device doesn't account for any issues, for that you need a full network report. Network problems can come at any time without changes done by the user . I am in fact trying to troubleshoot the issue, but it will be down to to the network.

It is working just fine on my system and for the majority, take it to another network and you'd see similar results. If you'd rather make assumptions and place blame elsewhere that's up to you.

The AppleTV network test reported successful. Also just bought a new AppleTV today, same issue (yeah, call me stupid there) as with the old one. Wired connection, and every App inside AppleTV works fine except trying to stream/play non-new movies from my Apple collection. If everything works but that, then that is where the problem is. I am not a computer hardware or network person. No idea how to troubleshoot a network.

As I stated above the network test on the device does not account for issues on the network, you need a full network report (istumbler, netstumbler or similar..which was stated in previous response). Again, those other services are adapting to the connection and iTunes is at a fixed rate plus higher quality (in addition it needs to load a portion before playback begins).

Davis2718 wrote:

How do you "take it to another network"???

You simply take it to another location, under a controlled network like Apple's.

And my mac mini and all ipads that have same issue all of a sudden?

i Can accept the fact that it may be an issue between att and itunes content provider, but i do not see how apple store will help me on that. Especialy when apple tv continiously passing 10mbps and above network tests.

I Will call uverse support on monday to make them aware of the issue.

Next in line - of course if the problem is somewhere between Uverse and Apple, and you bring your AppleTV into the store, bypassing that network, it will work great, incident closed! If multiple devices are seeing the same problems, highly unlikely the devices themselves are to blame. If other sites have excellent download speeds, highly unlikely it is the local wireless network or connection to Uverse. If others are getting perfect download speeds from Apple using other networks, highly unlikely it's Apple's servers or the infrastructure they own. What does that leave? My money is on a broken router or DNS server somewhere in the route connecting AT&T and Apple.

However.... not something for the layman to solve so if customers make both Apple and Uverse aware of the issue, it will get fixed. Eventually. Meanwhile we wait. And we hope. And we wait...

Update:

My Uverse router was up for 40 days, I unplugged everything else, turned off external (to router) WiFi AP, plugged in Apple Tv directly to router.

Same Problem. I tried download on windows based Itunes (with Wireshark running) - no errors/discards/etc time to download 3.8GB movie - 80 hours and going up. I canceled after a minute.

Uverse support said that they are not not aware of any issues; same as apple support told me.

So I guess I am imagining all those issues.

P.S.

ATT Wireless has no issues (30 MB app update was not moving, when disable wifi and use cell - update went as fast as it was in the past)

I will discard DNS as being an issue - as it is really irrelevant once connection is established. DNS just a "phone book" to lookup address using name.

To address furture replies RE: DNS - I did tried Level3, Google, ATT, OpenDNS (flushing dns cache every time I switch) servers - I always connect to same IPs addresses in apple realm. Which I can see using netstat command or looking real time NAT connections in the router log. They may change eventually, but over 2-3 hours I was troubleshooting they did not change.

Update 2/22/15/ 2:50p CST

Tried download again. After repeated "200 hours remaining" (and repeated pausing/resuming) one download says 35 min remaining. 2nd download kept saying 200+ hours, but after last resume - says 5 hours.

Are you an Apple employee? I will escalate this problem to Apple.

Thank you for trying to help, I thought you worked for Apple. But obviously this is not an isolated problem with personal home networks across multitudes of users or because AT&T throttles bandwidth (even though any other download of 100s of mbs, or Netflix, and Amazon prime work fine). It is a problem somewhere with Apples servers.

Regards,

Not at all, this is a user forum. I have simply been trying to walk through things to troubleshoot, but it's hard when one already has it on their mind to blame something else. I never said it was isolated, but at the same time it is not a widespread issue impacting all (or the majority) of users. ISPs can certainly throttle traffic for one source, iTunes is higher quality and at a fixed rate whereas Amazon and Netflix adapt.

If you feel differently then you can feel free to contact Apple directly

What would be interesting to know is what model of Apple TV that people have an issue with. (Go to Settings / About)

My model is A1427

The latest model is A1469

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

Christer

Christer Hiort1 wrote:

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

Christer

That would be incorrect, there were only a small number of 3rd gen units that were eligible for replacement because of issues with wifi. Also, peer to peer would need a compatible IOS device, wifi/Bluetooth enabled and iTunes content would still need an Internet connection even if its stored on the device (if it's a rental it wouldn't work via AirPlay anyway)