Very slow loading on apple TV with high speed internet ?

What would be interesting to know is what model of Apple TV that people have an issue with. (Go to Settings / About)

My model is A1427

The latest model is A1469

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

Christer

Christer Hiort1 wrote:

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

Christer

That would be incorrect, there were only a small number of 3rd gen units that were eligible for replacement because of issues with wifi. Also, peer to peer would need a compatible IOS device, wifi/Bluetooth enabled and iTunes content would still need an Internet connection even if its stored on the device (if it's a rental it wouldn't work via AirPlay anyway)

I am having the same issues on my 2 day old Apple TV4. My network is fine at 15mbps. Any help would be great. We sat down and rented a movie tonight and ended up re renting it from Uverse to see it. My wife is not happy and I can't blame her. Please tell me someone is working on this.

I have it ethernet wired also. I switched to standard def. Multiple different speed/network tests that all check OK. I guess my point is even if I were only getting 5mbps(which I'm not) then it still should not take even close to this long to download a 2 hour movie according to Apple support. This movie has still not downloaded and it has been about 4 hours. All of my other Apple devices are working great and they are on the same network and not wired. From all the posts about this online it's hard to believe this is a network issue.

The network test on the device does not account for issues. The speed is fine, but that's only one factor, what about DNS, diagnostics, does it persist at a different network. Other devices working does not rule out the network. This is a support forum so of course there will be posts but it is ultimately from a select group, not widespread, and can be rectified by isolating the network cause.

I have the same problem- Apple TV3 says it will take 12 hours+ to download a 100 minute movie on wifi. I have Verizon "high speed" internet, which is the only option here. Speedtest says my download speed on Ethernet is 2.5 Mbps. Is everyone staying home downloading stuff on NYE? So much for watching a movie instead of Dick Clark...

Since the router has to be plugged into the phone line and there isn't a phone jack in the TV room, I don't know how I could manage to plug the apple TV into an Ethernet cable.

I Have a similar issue where iTunes movies and TV shows load very slowly if at all except I am using an ATV4 running the latest software. Last night I tried to watch an episode of game of thrones season 1 and it said 14 hours to load and i left it over night and it still hadn't loaded. It also can happen on newer movies but not as bad. Like others have said Netflix works fine, I have checked my network using speed test, checked my DNS is on auto, reset the Apple TV, phoned my ISP and it still happens. I had the old ATV3 and was hoping by buying the new one it would have sorted out the issue.

AAny help you be great.

Thanks

This happened to me last night with my ATV4 and is still going on now. Tried watching rented and purchased movies, plus purchased TV shows, would get the "wait 3 hours 20 minutes" as they tried to load. If I play anything through HBO NOW, Youtube, Vimeo, Netflix, they play automatically and without issue. Have a download speed of 23 Mbps through speedtest.net. My laptops, iphone, PS4 all have good internet response/speed. I've reset my airport and the apple TV several times.

I too am having similar problems with playing purchased movies from Apple. Very slow load times and frequent pauses when the movie is playing. It started when I switched over from an Apple TV 3 to an Apple TV 4. My internet speeds are 59.5 mbps download and 3.25 mbps uploads. I have an Airport Extreme 5.0 GHZ router. Last night while playing the documentary Amy from a family share purchase (took around 10 minutes to load) the movie paused 20 minutes in and hung indefinitely, so I got fed up and switched over to my old Apple TV, and once I did that the movie played uninterrupted. I'll keep trying and see if the problem continues over the next couple of weeks. Hopefully this isn't a new Apple TV issue.

We are network provider, and what we noticed that Apple content seems to come from 17.x.x.x/8 which is odd. Up until a few weeks ago we used to see iTunes content mostly distributed by 3rd party content providers like Akamai and Limelight, but now all of a sudden it's all coming from Apple. Average stream is floating in 2Mbit...

Switch to other content providers like Netflix, Hulu, Amazon, and the streams climb to 10, 15, 20mbit...

Did Apple have a fight with some of its content distributors?

I have facing the same issue with Apple TV and get all troubleshooting done from my side.

# Changed its physical location of Apple TV.

# Checked internet Bandwidth on other devices.

# Checked Hulu and Netfliex services are working fine.

# Try to get help from Apple Support via customer care.

# Reset and restored old Apple TV 3.

# Checked with new Apple TV 4.

still facing same issue, its legging and slow streaming on all rented and purchased movies and TV Shows.

I guess now it download 1/4 part of whole video then only it can start to play, right now not follow real time streaming in that you can play and stream together while its was work like this earlier.

Please share if any one have correct solution.

Thanks

Nitin Kr. Rajput

clfaye wrote:

Hi - please try: press and hold Down + Menu for 6 seconds. This will do a restart from the remote. I have no idea why it worked for me. I unplugged/replugged and also reset and restarted several times from the settings menu, and neither helped. But - when I did the restart from the remote with press and hold Down + Menu for 6 seconds, my Apple TV started behaving like the old days and the TV shows and movies start right up. After two months of frustration I tried it, and it has been working normally now for about two months with no issues. It is worth a shot.

This works for me. iTunes movie downloaded instantly on ATV3! Took over an hour before.

I'm a bit late to the party on this and the hard reboot worked for me. The problem today affected all movies purchased directly through Apple, but I've encountered it before. Generally, it would only affect certain older films while something like the latest Marvel or Disney movie would start up with no trouble at all. I always thought that was very strange.

Had the same problem. Keep doing the reset from settings, but then it comes back after a few shows and I get the wheel of death. I keep forgetting that the menu/down reset is the HARD reset. Also Apple Care told me that the new Apple TV's are like our iPads and iPhones. The apps stay open until you actually "close" them by pressing menu twice and swiping them up. I had about 20 apps open and didn't know it. This stopped iTunes from even getting to my shows. Thanks Apple Care.

Thanks clfaye for the reminder about HARD resets.

I'm same but I'm using Ethernet with a 100Mbs internet connection

All other devices on the network are fine. No problem with Netflix, Stan or even presto. But soon as I go to watch a movie on Apple TV, its slow as ****

Even the Netflix service on Apple TV is slower then the service on my Sony TV.

WHAT IS GOING ON!!!!!!!!!!!!!