Arrogant? I have kindly said please follow xxx instructions a couple of times. The only response we continually get is "does anyone know what I should do". Well, it's pretty difficult to help someone who pretty obviously isn't even attempting to follow the fully detailed instructions. If she had, we'd be done.
If she has followed and completed installing the latest verison of Flash, we'd never know it from her responses. There's only so much anyone can do without standing in the same room, and getting almost no information here from the person you're trying to help.
So, once again, have you followed the instructions for installing Flash verion 17? If so, did it work?
Details matter. We can't see what you're doing and we can't read your mind. She did say "i try it didn't work", but even though two people asked that she not reply to herself, she continues to do it. Who was she responding to? Me? pmiles? There's no way to know what didn't work. Click reply on the post of the person you're responding to so the response makes sense.