I cannot update certain software. Safari 8.0.4 is an example. The progress bar flashes quickly then nothing else happens. The update never goes though. In the past when this has happened I have downloaded a stand alone installer. Safari 8.0.4 is unavailable.
I've tried removing caches and temp files associated with the store to no avail.
any ideas?
ps iPhoto update worked fine
mac mini 2GHz - intel, Mac OS X (10.7), 8 GB memory
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders/zz
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Linc Davis wrote:
For others finding this discussion:
The instructions I posted here seven months ago applied to Yosemite, and are not suitable for El Capitan. If you're running El Capitan, followed those instructions, and now can't empty the Trash, the easiest way to recover is to start up from an external storage device on which OS X has been installed. You'll then be able to empty the Trash. If you use FileVault, you must first mount the internal drive in Disk Utility.
An extra boot volume is useful to have anyway. You can use an inexpensive USB flash drive of at least 16 GB capacity. To install OS X on the device, follow these instructions:
How to install OS X on an external drive connected to your Mac - Apple Support
Alternatively, restore from the backup you made before moving the folder to the Trash. If you backed up with Time Machine, see below:
If I boot from an external drive, the Trashed files don't appear in the trash, but they're back when I reboot from the main drive. Now I can't even move them from the trash to another folder.
Linc Davis wrote:
While booted from the external drive, make a copy of any file and move that copy to the Trash. Empty.
Didn't work.
I gave in and booted into the recovery partition and reinstalled OS X. The ****** folder/files are still in the trash and can't be deleted.
Yes, the internal drive is fully accessible when booting from the external drive. I even tried copying that same folder again to the trash, and I was able to both do so and delete it when booted from the external (the trash was then completely empty), but when I rebooted the internal, that same folder was still there. The ultimate problem is the folder
PKInstallSandboxManager-SystemSoftware
which I cannot move, delete, open, or change permissions on.
Are there steps like this that work for el Cap? since these do not. I am having an issue in el cap where the 10.11.1 update wont install. I posted a support question but so far the only advice I got was to visit this page. Which apparently would make things worse requiring me to restore my laptop. Im trying to avoid that if possible.
Maybe this is related: I run Yosemite 10.5 on my servers, with Server.app 5.0.15. However the AppStore Update always offers an "update" to Server.app 2.2.5. I looked through the receipts, but there is only a single receipt for Server.app. Any hint where there might be any false information hidden? Strangely this behavior happened even after a 100% fresh install on a brand-new machine. The sequence then was (1) install Yosemite, (2) install Server.app 4.x , (3) check for updates => AppStore: "you need Server 2.2.5". But that version will not even install on Yosemite (rightfully).
Any hint how to clear that nuisance? Thanks in advance
Is it the same procedure for installing Mac EFI Security Update 2015-002 1.0 ? I am trying to install it since December but it keeps appearing on updating list. I did everything you've described but it's still there.
Thank you in advance
Be very careful with these instructions. I tried them on El Capitan and now my iMac won't reboot.
Those instructions were posted for someone else more than a year ago, and they're unsuitable for El Capitan. If you need help with a problem of your own, I suggest you start your own thread. You'll have the same chance as anyone else of getting a useful reponse.
This is a public forum, so anybody can read these instructions and might try them: that's the whole point of using a public discussion board. If the solution is wrong, or in this case dangerous given that most people are now on a new OS version, I thought it was a good idea to post a warning about it to avoid that other people end up with a non functional system. No reason to get all defensive about it.
thanks man. it worked!
thank you vey much
I have done this to remove an update that wouldn't install. I'm on El Capitan. There are files in the trash that won't delete after the reboot because they are in use. Can they be deleted?
I'm running on Yosemite and trying to download El Capitan. Unsuccessful due to Apple Store problems.
Are you using FileVault?
Nope.
Be very careful with these instructions. I tried them on El Capitan and now my iMac won't reboot. It gets stuck at the boot screen. I'm now recovering from Time Machine.
App Store updates broken
