App Store updates broken

I cannot update certain software. Safari 8.0.4 is an example. The progress bar flashes quickly then nothing else happens. The update never goes though. In the past when this has happened I have downloaded a stand alone installer. Safari 8.0.4 is unavailable.

I've tried removing caches and temp files associated with the store to no avail.

any ideas?

ps iPhoto update worked fine

User uploaded file

mac mini 2GHz - intel, Mac OS X (10.7), 8 GB memory

Posted on Mar 21, 2015 6:04 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2015 7:50 AM

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

32 replies

Sep 21, 2015 7:02 PM in response to CA-Wind-Rider

I tried again except this time, I deleted everything in

/var/folders/zz/* and then rebooting:




sudo rm -rf /var/folders/zz/*


Then looking at the /var/log/


tail -f /var/log/install.log



Clicking on Update of Command Line Tools (OS X 10.10) for Xcode 7.0


Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com installd[2817]: installd: Starting

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com installd[2817]: installd: uid=0, euid=0

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com installd[2817]: PackageKit: Adding client PKInstallDaemonClient pid=995, uid=447226243 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com storeassetd[995]: SUAppStoreUpdateController: authorize

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com installd[2817]: PackageKit: Adding client PKInstallDaemonClient pid=656, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Sep 21 18:52:09 --- last message repeated 1 time ---

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com storeassetd[995]: SUAppStoreUpdateController: disk space required for updates is: 1983419680

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com installd[2817]: PackageKit: Removing client PKInstallDaemonClient pid=656, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Sep 21 18:52:09 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Adding client SUUpdateServiceClient pid=1535, uid=447226243, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/L aterAgent.app/Contents/MacOS/LaterAgent)



Then clicking on Accept of agreement




Sep 21 18:52:15 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Adding client SUUpdateServiceClient pid=995, uid=447226243, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

Sep 21 18:52:15 C02KM0AWFFT4.corp.proofpoint.com storeassetd[995]: SUAppStoreUpdateController: start install session with 031-10481

Sep 21 18:52:15 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: SoftwareUpdate: Added foreground transaction [0x1] for Command Line Tools (OS X 10.10) for Xcode-7.0

Sep 21 18:52:15 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: SoftwareUpdate: starting download of 031-10481 (Command Line Tools (OS X 10.10) for Xcode-7.0)

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: ContentLocator: Modified URL is: http://10.20.7.131:49512/content/downloads/44/09/031-10481/jevfmj4fnqatxdq63tnq9 q1h1w8121067f/CLTools_Executables.pkg?source=swcdn.apple.com

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: ContentLocator: Modified URL is: http://10.20.7.131:49512/content/downloads/44/09/031-10481/jevfmj4fnqatxdq63tnq9 q1h1w8121067f/DevSDK_OSX1010.pkg?source=swcdn.apple.com

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Finished downloading package CLTools_Executables.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_pqlhiI.tmp (error (null))

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: 031-10481: Failed post-download size check for package "CLTools_Executables.pkg": expected 125545871, got 474

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Finished downloading package DevSDK_OSX1010.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_EBAY9f.tmp (error (null))

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: 031-10481: Failed post-download size check for package "DevSDK_OSX1010.pkg": expected 36257169, got 469

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: No more tasks - invalidating session now

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: SoftwareUpdate: finished download of 031-10481

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: SoftwareUpdate: Invalid or incomplete local product 031-10481

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Removing local product after found to be incomplete

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Removed local product for 031-10481 (1)

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: Stopping transaction with ID [0x1]

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com softwareupdated[656]: SoftwareUpdate: Removed foreground transaction [0x1]

Sep 21 18:52:16 C02KM0AWFFT4.corp.proofpoint.com storeassetd[995]: SUAppStoreUpdateController: did not start session for 031-10481 (previously installed?)

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App Store updates broken

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