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Music missing

all of my imported music I've had for years, that I sync'd to my iPhone 4 has seemed to of disappeared. I have it all backed up to the cloud, but I can't access my imac because it wont recognise tthe iPhone cuz one or both of the products I'm guessing are really old? Any suggestions please..

iPhone 4, And iPhone 5

Posted on Mar 26, 2015 9:35 AM

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1 reply

Mar 26, 2015 8:47 PM in response to Wilks1

Music isn't among the items backed up from a phone to iCloud unless it is something you have purchased from Apple or use iTunes Match (in both cases even then it isn't backed up from the phone to those places).


My wife uses her iPhone 4s with a new iTunes on a computer with Mavericks so more detail will be required to figure out why you don't see you phone working. Here's all I know:


iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591


Device not listed immediately after upgrade - https://discussions.apple.com/thread/6573744 - try restarting


LincDavis July 2014 post on resetting sync services when iTunes not responding - https://discussions.apple.com/thread/6452007?answerId=26308435022#26308435022


New phone not recognized when given exactly the same name as old phone. - https://discussions.apple.com/thread/6577994?answerId=26760759022#26760759022 - delete all backups from old phone.

Music missing

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