Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage not signing in anymore - MacBook OS 10.9.5

A couple weeks ago, iMessage suddenly stopped syncing on my Mac. I noticed I could see previous conversations, but it looked as if I was "offline." I went into preferences and noticed that my Apple ID account wasn't logged in, so I typed in my password, and it just sat there with a spinning wheel doing nothing. I finally force quit the program, and upon opening it again, now I can't get past the main login screen. I type in my Apple ID and password, then a pop up box asks for my iMessage password, and upon typing it in and hitting Sign In, it just sits there on the main login screen yet again greyed out with the spinning wheel. It will sit there like this for hours if I let it, until I finally just force quit.


I've tried googling for similar issues but I'm not finding any good results. Anyone have any ideas?


To clarify, now that I can't get past the main login screen, I can't even access Preferences anymore. It's greyed out. Also my password is correct, I used it to create this post. I am not receiving any error messages whatsoever, just the spinning wheel that never tires.

MacBook, OS X Mavericks (10.9.5)

Posted on Mar 26, 2015 1:48 PM

Reply
17 replies

Mar 30, 2015 12:23 PM in response to ckpckpckp

HI,


Yep at some point your have to speak to Apple Support.

An Apple ID issue is free to fix.

However there can be lots of hoop jumping along the way.



User uploaded file

8:23 pm Monday; March 30, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 21, 2015 5:07 PM in response to ckpckpckp

HALLELUJA!!!.... I FINALLY figured this out.


tl;dr: Make sure you set "Date & Time", as well as "Time Zone" automatically, NOT manually.


I've had this issue for months but I simply chose to ignore it due to more pressing matters. I sincerely thought that the only way I could get rid of the problem was to factory-reset my computer....


Luckily, it was actually another bug that tipped me off on what might have been the problem:


I was receiving emails on the "Mail" app on my Mac that would say "Tomorrow" instead of a normal received "time stamp".... it was obviously bizarre, but again, I'd ignored it due to lack of time, and the relative minor issue.


Running a small hostel in Cancun, Mexico, I received a booking confirmation via Booking.com that caused a lot of issues due to the fact that the email said "You have a booking for tonight", when in reality, the booking was for tomorrow. This piqued my interest enough to look into the date and time/time zone issue, and I realized that for some reason, my computer was set to the timezone of "Shanghai", and that I had (for some reason) changed the time manually to reflect the correct time on my Mac. This seemed to bug-out quite a few apps which seem to draw on this information.


The original reason for me playing with the time on my Mac was that Cancun legally changed timezones back in February, so there was a moment after the legislation passed that both Google AND Apple were giving people the wrong time. Clients were even checking in saying that no one (not even pilots on intercoms upon landing), were 100% sure what the local time it was.


When I set my time zone to "Cancun" just now, my computer still displayed the wrong time, but when I set the "Date & Time" setting to automatic, much to my surprise, it corrected itself!


This was the "aha!" moment I had for iMessages. I figured that maybe, I could never log-in because iMessages might be trying to sync different times at the same time, causing it to continue on an infinite error-loop, and thus, never log on.


As we all know, much to my relief, this was the issue, and while this really is a "first world problem", it was definitely REALLY annoying to not be able to share information via one platform/device.


So once again:

Click the apple at the top-left > System Preferences > Date & Time > Date & Time Tab > Check box "Set date and time automatically"

Then: > Time Zone Tab > Check Box "Set time zone automatically using current location"


- David

iMessage not signing in anymore - MacBook OS 10.9.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.