apl* iTunes.com/bill on bank statement

Hey!

On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.

[Re-Titled by Host]

Posted on Mar 27, 2015 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2017 11:32 AM

This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.



tt2

2,880 replies

Feb 14, 2017 7:13 AM in response to King_Penguin

Hey I my card is having changed two times please explain to me why and I don't want to buy anything but storage for my phone 1/17/2017 and 1/13/2017 $14.99 for months I have been trying to figure it out I went to my bank and my fone company so please help me I don't want any different changes on my back card and can some one call me to fix this please 347-797-7139 may be we can put a extra pin on the account because I have a 6 years old who's using my I cloud too thank you

Feb 25, 2017 12:23 AM in response to Robinteedog2

Check your iTunes accounts purchase histories. Do they show there ? If they do and you, nor anybody who has access to the account / devices / computers, did them, change the account's password and contact iTunes Support ; if they don't show, and if they aren't temporary store holding charges, contact the card issuer. If you don't know how to do those things read previous replies

Mar 9, 2017 12:28 AM in response to delroymac

Please remove payment $85.37 and $74.71 from yesterday and today on my credit card.

We can't do that, as we re fellow users, these user-to-user forums, we have no access to your account. Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

Mar 15, 2017 1:57 PM in response to riosmike16

You already know that I'm just a fellow user, so you know that I can't do that. If by 'unsubscribe' you are referring to emails from these forums then follow the instructions in the post that you replies to change your email preferences. If you just want to stop emails from this particular thread click on the Following button at the top right of it to stop following it

Mar 15, 2017 3:00 PM in response to ROCKY SELANDERS

These are user-to-user public forums, you are not talking to (or shouting at) Apple on here. Nobody on here can potentially refund you. If you want to contact iTunes Support : http://reportaproblem.apple.com


And you've posted your card details for the whole world to see - you should contact the card issuer and get the card cancelled and replaced immediately.

Edit : I've asked the hosts to remove the card's details, but don't be surprised if you've let people use it.

Mar 22, 2017 8:46 AM in response to Paulyonh

please return credit to that account.

See previous replies - we are fellow users, these are user-to-user forums, fellow users on here can't potentially refund you.


If you cancelled the subscription at least 24 hours prior to its renewal (I assume that you've double-checked to see that it is cancelled, and that you've checked your account's purchase history to see that is for that subscription) try contacting iTunes Support : http://reportaproblem.apple.com

Mar 30, 2017 10:54 AM in response to Djoneway

You already know that that we are fellow users, and that these are user-to-user forums, nobody on here is taking any money from you, and nobody on here can potentially refund you. To see what it's for try looking at your iTunes accounts (and, if applicable, family share members accounts) purchase histories, and if you don't recognise it contact iTunes Support, if it doesn't show contact the card issuer - try reading previous replies if you don't know how to view purchase history or how to contact Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apl* iTunes.com/bill on bank statement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.