apl* iTunes.com/bill on bank statement

Call 1 800 MYAPPLE and keep punching in 0 until you get to speak to a real live person and then I found them to be very helpful in reversing my charges. I was sooooo frustrated for 3 months trying to get my charges reversed and then I was told at my Verizon store to call this number and it was the answer.

We can't cancel it nor refund you, we are fellow users. If you no longer want the subscription log into your account and stop it. In terms of a refund, contact iTunes Support and see what they say (purchases are considered final as you know).

Get more help with billing

Please review the below links:, the last one being the likeliest reason:

• You can review your purchase history and report problems with purchases  in the App Store or iTunes Store.
• Learn how to identify an unfamiliar App Store or iTunes Store charge.
• For help with recurring charges, you can view, change, or cancel your subscriptions

See https://reportaproblem.apple.com/. In principle all competed sales are final. Apple don't have a mechanism for converting an audiobook purchase to an iBooks purchase or vice versa, neither does buying one format grant the other.

tt2

After going back and forth trying to solve the problem, I contacted my LOCAL Apple Store and spoke to a real person I explained my conundrum and she was able to tell me what was being charged and how to go back to my account. It is sad that iTunes/Apple.com does not explaine the charges via the Apple.com website/ my account or by calling the number given to me. I think Apple needs to be more transparent and easily accesible by their customers so we can feel we can trust them. The stress I have lived all these weeks is horrible. I invested thousands of dollars in Apple products because I always thought it has the best products in the market and I can do my work more efficiently. So, try your local store not the 1800 number.

See View, change, or cancel your subscriptions - Apple Support.

tt2

If you show no corresponding charge on your iTunes History, then you need to contact the Fraud Department for your bank. The charge has nothing to do with Apple.

Best,

GB

What does it show as ? If it doesn't show as iTunes it won't be from iTunes. If it does show as iTunes look at the purchase histories of all iTunes accounts linked to the card

Read the post above. A likely possibility would be a subscription to Apple Music.

tt2

Oh I see, check your purchase history to see if you can determine if iTunes has been used to purchase things.

Read the post above and check on your subscriptions.

tt2

See Change, add, or remove Apple ID payment methods - Apple Support.

tt2

Did you cancel at least 24 hours before the renewal was due? Use https://reportaproblem.apple.com/ to request a refund.

tt2

roselene32 wrote:

I like to see my statement from October to now

See your purchase history for the App Store or iTunes Store - Apple Support.

tt2

You should attempt to resolve the issue first with Apple Support, otherwise you may find it hard when you actually want to make a purchase, update apps, etc.

tt2