Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apl* iTunes.com/bill on bank statement

Hey!

On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.

[Re-Titled by Host]

Posted on Mar 27, 2015 11:12 AM

Reply
2,880 replies

Mar 10, 2017 1:30 PM in response to riosmike16

Have you checked your account's purchase history (and family members if you are a family organiser in family sharing) : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ? Or could it be : About payment card authorization holds in the iTunes Store - Apple Support ?


If it shows on your iTunes account but you didn't buy it, and nobody else has access to that account and/or devices/computers and did it, change the account's password (What to do after you change your Apple ID email address or password - Apple Support) and contact iTunes Support : https://www.apple.com/emea/support/itunes/contact.html


If it doesn't show on your account(s) contact your card issuer

Mar 14, 2017 11:17 AM in response to !Termite!

Termite. You are getting emails because you requested them, only you can change your preferences to stop getting them. I told you 4 days ago how to stop them, and have linked to that a number of times since then. You probably also won't bother reading this, but just in case : Re: This payment method can’t be used with the iTunes Store. Try again using another payment method.

Mar 15, 2017 1:41 AM in response to TjCop1952

Go to your account's profile and turn off emails e.g. click on your name top left (if logged in) and click Preferences on the popup (you might need to toggle emails on and off) - or this should take you straight there : https://discussions.apple.com/user-preferences!input.jspa


And/or just click on the Following button top right of this thread to stop following this thread

Mar 16, 2017 9:32 AM in response to maxcine68

As we are fellow users we won't know why the charge is for (but tones are a one-time charge ; and they are a one-time only download), try looking at your account's purchase history (See your purchase history in the iTunes Store on a Mac or PC - Apple Support) and check what you've subscribed to (View, change, or cancel your subscriptions - Apple Support)

Mar 21, 2017 6:05 AM in response to 135560alex

You already know that you are only talking to fellow users on these forums, not iTunes Support nor Apple, nobody on here can potentially refund you (purchases are considered final), nor can we stop any of your subscriptions.


Try looking at your (and if applicable family share members) accounts purchase histories : See your purchase history in the iTunes Store on a Mac or PC - Apple Support


If it's happening every month check for auto-renewing subscriptions : View, change, or cancel your subscriptions - Apple Support

And : iCloud storage upgrades and downgrades - Apple Support

Mar 27, 2017 1:58 PM in response to Paulyonh

Not sure how, or why, you expect a fellow user on these user-to-user forums to cancel one of your subscriptions (assuming that what you've received is a genuine iTunes receipt and not a phishing email).


Managing iTunes auto-renewing subscriptions : View, change, or cancel your subscriptions - Apple Support

If you think that you've been charged when you shouldn't have been contact iTunes Support : http://reportaproblem.apple.com

Apr 18, 2017 11:36 PM in response to Esthermarieb

please refund it back into my account

We are fellow users, nobody on these user-to-user forums can potentially refund you.


Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

Apr 22, 2017 12:44 PM in response to Rachael3399

Check your purchase history in iTunes and view your subscriptions. If you can locate the payment or subscription then you can use the options to cancel or request a refund if applicable.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really has been a purchase that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


tt2

Apr 26, 2017 1:34 PM in response to Berta Lanza

Do you mean credit card account or iTunes account's purchase history ? If the former and they don't show on your iTunes account(s), nor (if applicable) family share members accounts, contact the card issuer ; if the latter change the account's password (What to do after you change your Apple ID email address or password - Apple Support) and contact iTunes Support : https://www.apple.com/emea/support/itunes/contact.html

apl* iTunes.com/bill on bank statement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.