Hey!
On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.
[Re-Titled by Host]
This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
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See View, change, or cancel your subscriptions - Apple Support and/or Downgrade your iCloud storage - Apple Support. This is a user to user support forum. No one here can act for you.
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Look at your purchase histories : See your purchase history in the App Store or iTunes Store - Apple Support
Typically that might be additional iCloud storage. See Downgrade your iCloud storage - Apple Support if you don't need it any more.
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If you see 'itunes.com/bill' or an unfamiliar charge on your statement
See View, change, or cancel your subscriptions - Apple Support to review your subscriptions and cancel any you no longer want.
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See View, change, or cancel your subscriptions - Apple Support. Ask support for help if required, there is a link in the article. Your fellow users cannot help with this.
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See View, change, or cancel your subscriptions - Apple Support. This is a user to user support forum. No one here can act for you.
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See View, change, or cancel your subscriptions - Apple Support to review your subscriptions.
See Download iCloud photos and videos - Apple Support to access your photos.
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Please reply!
There have been a lot replies on this thread with instructions, what problems are you having following them ? Have you looked at your iTunes account's purchase history (See your purchase history in the iTunes Store on a Mac or PC - Apple Support) ? And, if applicable, family share members accounts purchase histories ? Do they show there ? Or could they be temporary store holding charges (About payment card authorization holds in the iTunes Store - Apple Support) ? Depending upon what you find you might want to contact iTunes Support (you already know that you are only talking to fellow users on here), or the card issuer.
Why is there a charge on my bank statement that I didn't make?
We are fellow users, we obviously won't know what the charge is for. Have you looked at your iTunes account's purchase history ? And, if applicable, family members accounts purchase histories ? Could it be a temporary store holding charge ? If you don't know how to view an account's purchase history read higher up this page on this thread.
please cancel all charges
Obviously nobody on here can do that, which you would know if you had only read the first reply on this thread. You need to contact iTunes Support, as also mentioned in the first reply, and see if they will refund you (purchases are considered final) : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww
I have spoke with Bank of America I will be filming a claim
Assuming that you mean 'filing', then you should go via iTunes Support - going straight to the card issuer is likely to mean, as far as iTunes is concerned, you owing them and the account possibly getting permanently disabled as a result.
This is a user to user support forum. Nobody here can make changes to your account.
See Change or remove your Apple ID payment information - Apple Support and, if necessary, If you can't choose None when you edit your Apple ID payment information - Apple Support. Remove any payment information attached to the account and simply stop using.
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apl* iTunes.com/bill on bank statement
