apl* iTunes.com/bill on bank statement

Hey!

On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.

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Posted on Mar 27, 2015 11:12 AM

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Question marked as Top-ranking reply

Posted on Dec 1, 2017 11:32 AM

This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.



tt2

2,880 replies

Nov 14, 2017 12:09 AM in response to Tomaso155

Assuming that this is a genuine charge and not a phishing email that you've received, the 'apple recommended' post that shows at the top of every page on this thread tells you how to view an iTunes account's purchase history. Have you done that ? Does it show ? If it does and if you don't recognise the purchase contact iTunes Support, which you can do the 'report a problem' site (see the other 'apple recommended' post that shows at the top of every page on this thread). If it doesn't show (and assuming that it's not just a phishing email that you have) contact the card issuer.

Nov 20, 2017 12:02 PM in response to Juliusjj

The doesn't look like a legitimate message from the store. I suspect that the cancellation link is a phishing site.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.



tt2

Feb 7, 2018 9:07 AM in response to getuwet

See About payment card authorization holds in the iTunes Store - Apple Support. There may be an authorization hold at the commencement of a free trial for the amount of the subscription to see that the account is in good standing. This will be released immediately but some financial institutions show the charge for a lot longer.


See also View, change, or cancel your subscriptions - Apple Support. Cancel the automatic renewal of the subscription now if you don't intend to use the service after the trial ends.


tt2

Feb 22, 2018 3:45 AM in response to Mssexycece

Nobody on here can cancel anything for you, having read previous replies on this thread you know that we are just fellow users.


If a purchase shows on your iTunes account's purchase history that you didn't do (in which case I assume that you've already changed the account's password), you can contact iTunes Support via the purchase history, the emailed receipt, or the 'contact Support' link at the top right of every page on here

Mar 27, 2018 10:41 AM in response to fwancito

Nobody on here can potentially refund you, having read previous replies you know that we are just fellow users. If the purchases show on your iTunes account's purchase history, and if neither you nor anybody you've given access to the account did them, contact iTunes Support e.g. via your purchase history or the 'Contact Support' link at the top right of every page on here

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apl* iTunes.com/bill on bank statement

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