apl* iTunes.com/bill on bank statement
Hey!
On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.
[Re-Titled by Host]
Hey!
On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.
[Re-Titled by Host]
This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
Assuming that this is a genuine charge and not a phishing email that you've received, the 'apple recommended' post that shows at the top of every page on this thread tells you how to view an iTunes account's purchase history. Have you done that ? Does it show ? If it does and if you don't recognise the purchase contact iTunes Support, which you can do the 'report a problem' site (see the other 'apple recommended' post that shows at the top of every page on this thread). If it doesn't show (and assuming that it's not just a phishing email that you have) contact the card issuer.
The doesn't look like a legitimate message from the store. I suspect that the cancellation link is a phishing site.
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
There isn't a phone number. Assuming that you've read recent replies on this thread and have looked at your iTunes account's purchase history and it shows on there you can contact iTunes Support via http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww
Purchase history : Consultar el historial de compras en el App Store o iTunes Store - Soporte técnico de Apple
Temporary store holding charges : Acerca de las retenciones de autorización de las tarjetas de pago en el iTunes Store - Soporte técnico de Apple
‘Reporting‘ anything on here won’t achieve anything, fellow users can’t do anything about it. If it’s an actual purchase that shows on your iTunes account’s purchase history (and not just a phishing email) you should contact iTunes Support e.g. via the emailed receipt or your purchase history
See About payment card authorization holds in the iTunes Store - Apple Support. There may be an authorization hold at the commencement of a free trial for the amount of the subscription to see that the account is in good standing. This will be released immediately but some financial institutions show the charge for a lot longer.
See also View, change, or cancel your subscriptions - Apple Support. Cancel the automatic renewal of the subscription now if you don't intend to use the service after the trial ends.
tt2
Nobody on here can cancel anything for you, having read previous replies on this thread you know that we are just fellow users.
If a purchase shows on your iTunes account's purchase history that you didn't do (in which case I assume that you've already changed the account's password), you can contact iTunes Support via the purchase history, the emailed receipt, or the 'contact Support' link at the top right of every page on here
Nobody on here can potentially refund you, you will have to try contacting iTunes Support (purchases are considered final). And only you can cancel your subscriptions : View, change, or cancel your subscriptions - Apple Support
Nobody on here can potentially refund you, having read previous replies you know that we are just fellow users. If the purchases show on your iTunes account's purchase history, and if neither you nor anybody you've given access to the account did them, contact iTunes Support e.g. via your purchase history or the 'Contact Support' link at the top right of every page on here
Nobody on here can check for you, fellow users don't have access to other user's accounts. Look at your accounts purchase histories, if you don't know how to do that and haven't read any replies on this thread : See your purchase history in the iTunes Store - Apple Support
You would need to take that up with your financial institution. See If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support if you're only talking about payments made with it to the iTunes Store.
tt2
See If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support. You would typically Contact Apple Support via a web form, at least initially. Depending on the nature of your enquiry they may offer to call you to discuss it further.
tt2
This is a user to user support forum. No one here can cancel anything for you. Assuming you're not reacting to some sort of phishing email see View, change, or cancel your subscriptions - Apple Support to manage your subscriptions or use the https://reportaproblem.apple.com/ site to potentially request a refund for anything purchased in error.
tt2
We are fellow users, nobody on here can refund anything.
Look at the purchase histories of all iTunes accounts linked to the card, and if it shows and if you don't recognise the purchase contact iTunes Support
Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww
apl* iTunes.com/bill on bank statement