Apple Event: May 7th at 7 am PT
When running a backup for my ipod touch 4th gen 32g, I got an error msg on my pc and then the ipod touch screen went black and displayed a connection cable icon connecting to the iTunes icon. I have tried getting it into recovery mode (DFU) but after multiple unsuccessful attempts, I am still unable to reset or restart my ipod touch. Any suggestions? Thank you. D.
iPod touch, iOS 6
What did the error message say?
Without more infor:
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
Ipod Touch 4th Gen not recogized in iTunes
