Harley Davidson Boom! Box Infotainment Auto-Reply

II'm sorry to be the bear of bad news but firmware version 1.19.0 did not resolve the auto text issue for me, however it did fix the auto volume increase by speed, but to my surpise when you slow down it doesn't get quiter, it stays loud, and it still blast out 3/4 or more of volume when you first turn on the bike, but not not every time... So I just continue to leave that feature turned off, I really miss it though.

Im afraid someday I'll go turn on my bike and it will blast the volume and blow up another speaker, I'm so glad it's under warranty, you would think HD would put in the firmware ( on first power up/bootup set volume to 10% ) DONE ! Problem solved

TThanks for posting the link to the firmware download page Aaron, I totally overlooked the fact some folks reading this thread may have no idea they can update the firmware themselves....oppps my bad 😮

I think it would benefit Harley and their customers if Harley were to add a forum link to the firmware download page to collect information from their customer so the company could be informed in much more efficient manor, and post revision notes so everyone knows what version addressed which issues.Its almost expected today from the end user to know what version of software ( firmware ) is required to fix specific issues particularly if the end user is being permitted to update the firmware him/her self.

If Harley is going to play in the higet tech pond, then they need to learn the high tech rules and play by them or some other company will simply produce a aftermarket product to resolve the issues.The company should not rely on the HD Dealers to collect and relay the customer complaints about this system, the consumer will simply not tolerate this ineffienct way of resolving issues causing frustration and disappointment, which will lead to loss of sales and/or the consumer seeking other alternative to achieve what is desired.

just saying 😝

I did know that I could download Boom! Box s/w myself but it is always good to have an excuse to go on a ride and spend another H-D (stands for Hundred-Dollars). Just kidding H-D, we wouldn't spend it unless we wanted to! I did upgrade to 1.19.0. While at the dealership, the Service Manager came out and worked together with the technician on my Boom! Box issues. They tried texting to my iPhone 6 w/ iOS 8.3(12F70) both while the bike was standing still and while moving. Auto Text Reply still did not work. The Service Manager documented this and multiple commands that came back saying "This Feature Does Not Work With This Media Device" and took my contact information. He will be attending the National Harley-Davidson dealer meeting in a couple weeks and said he'd spend a lot of time with the right people while there. I forwarded this additional information to the Sr. Technical Advisor from Apple that is trying to help. FYI...until Harley / Apple fix the Auto Text Reply issue (and others) I am taking advantage of a non H-D work around utilizing my existing Apple Watch. My Apple Watch taps me on my wrist when a text message comes in. I raise my wrist and it displays the text message. At the bottom of the text message I can reply by choosing multiple pre-entered replies. I simply select the reply I want and press send on the watch. The pre-entered message I have pre-loaded is as follows: "This is an automated text reply: I am on my motorcycle right now. I received your text message via my Hands Free audio/texting system. Feel free to call me or I will text you back at my next stop". So far my Hands Free phone calls have worked incredibly well with the other party hearing me very clear with virtually no wind noise. Of course to enable the Hands Free phone calls I had to get the headset/microphone kit. Another "H-D"... In case you are interested, the Apple Watch starts at $349.

TThanks for the update, I have found a similar work around for my AT&T iphone, it's a app called DriveMode, does the same thing and you can set it to turn on automatically when the you are moving a specific speed.Of course I didn't need to spend 30 grand on a new Harley I could have just keep my old one and used this app😁

I do hope they get the issue sorted out along with the other issues, the system is a year and half old

7/6/15 Update: I've contacted H-D and opened a Case #. I have a commitment that I will get a call back from an engineer after a meeting on Thursday. I've contacted the manufacture of the Boom! Box (Not H-D) and have a commitment for a call back by the appropriate internal contact. And I have an ongoing Case # with Apple working with a Sr. Technical Advisor who is working within Apple. No good news yet but at worst case I'll be meeting with H-D while at Sturgis later this month.

Great update ! I hope between the 3 we get this figured out and working as advertised by HD.

Just noticed HD has added a log of changes to the firmware updates.If you click the + to the left of the version number on the update page a list shows what issues the update version addresses, (GO HARLEY !) certainly a step in the right direction as not all updates apply to everybody using the system.Personally I live by the saying, if it ain't broke, don't fix it !

I have a 2015 Harley Street Glide CVO with Boom Audio. Boom v1.9.0, iOS 8.4. Since updating my iPhone from 8.3 to 8.4, I've lost control of being able to play songs from my iPhone over the boom using Boom's touch screen. If I use the screen on my phone, I can play the songs. Also, once songs are playing, I am not able to skip a song using the controls on my handle bars. If I bring a playlist up on the Boom screen (and it does see the playlists), when I choose a song to play I get the response "playback stopped". Is anyone else experiencing this?

Hello,

Any updates on this issue? I just bought a 2015 FLHXS SG Special and was super excited about the Auto-Reply text option but I haven't been able to get text messages to work at all so far. My Boom has the latest s/w version 1.19.1 and my iPhone 6 also has the latest s/w 8.4 (12H143). Calls work fine and music works to but not text messages. In reading this thread I learned that I should probably turn off iMessage when connected to the bike so that all message arrive via SMS. I was about to head up to my Verizon office and get a new iPhone 5s because it is listed as a "compatible" device but this thread makes me want to scrap that idea and wait for more information. I want to thank all of you for keeping this thread going and I look forward to a solution soon.

I Would hold off because there are still unresolved issues.Buying a new phone will not solve the problem.

Just returned from Sturgis, glad I went two+ weeks early, great time but way too many people this last week! My first stop was to the Sturgis Convention Center where H-D was set up. Fortunately H-D customer service was there with a representative from the company that manufactures the Boom Box (Harman Kardon). I politely expressed my displeasure with the compatibility of the Boom Box with the iPhone 6 and latest iOS software especially after I invested in both the Street Glide Special & the communication kit accessory just to get the Voice Response (VR) Boom Box features.. I was especially disappointed that the Auto Text Reply and Voice Response (VR) did not work with the "Media" (music option). The H-K rep assured me that all EXCEPT Auto Text Reply should work with the iPhone 6 & iOS 8.4. We went out to my bike for me to demonstrate the Boom Box "Media" issues. He took two pages of notes & committed to follow up with H-K engineers. I returned the next day to find out that neither one of us were aware that the "Media" voice response only works when the iPhone is plugged into the usb port. Evidently in Blue Tooth mode the Boom Box can't see the entire play list so Voice Response (VR) commands can only work when the iPhone is plugged in. Second, when using VR, you must say the commands in a certain way. For example, if you want to play a certain song from a certain artist the visual prompt shows the words Play, Artist, Song. If you say Play, Taylor Swift, Shake It Off all as one string of words the Boom Box responds with something like "This Media Device Not supported". If you say Play and pause long enough for the Boom Box to come back and ask you "What Artist?" you then can respond with Taylor Swift, then pause again and Boom Box will ask "Which Song". I'm doing this for memory so the exact words may be slightly different but be sure to pause and let the Boom Box prompt you for the next required command. Once connected to the USB, the "Media" worked great including changing songs, etc... When connected to usb the screen also displayed the album covers while playing songs. Regarding the Auto Text Reply that does not work, the H-K rep said this was an Apple problem, that Apple does not allow any other system to interact with text messages through Apple. It made no difference if it was iMessage or SMS. I find this hard to believe since Apple obviously allows H-K & Boom Box to relay the text message from the iPhone to the Boom Box to display the message (if standing still) or to read it to the rider (if moving) because that works! Also, the iPhone allows the Apple Watch to respond to text messages so I believe the capability exists but we have a case of H-K & H-D both pointing their fingers at each other. I went back the third day to press this point harder but traffic was backed up for miles to get to the Sturgis convention center & I finally gave up and went to the hills to ride. I'll continue to work with Apple to determine if Apple really does block the Auto Text Reply. At this point I think all is working with VR and Boom Box on my 2015 Street Glide Special EXCEPT Auto Text Reply. Apple or H-K need to fix this, AND Apple should to add Auto Text Reply as a standard feature of texting anyway! I hope this update helps a little... more work to do!!! By the way, I am still waiting for the official response from the ticket I opened with H-D Customer Service on July 6th. Rusty from H-D Customer Service assured me they would be getting back to me after the Rally...

Occasionally I also get the message "Playback Stopped" but if I wait about 2-3 minutes the playlist picks back up and continues to play... not sure why but it does eventually continue. Also discovered that when using Navigation and setting a destination, you MUST go into "Options" once you reach your destination and select "Stop" or the Navigation continues to navigate causing the music to be interrupted with each change in direction traveling. I assume the music pause is due to the Navigation "Recalculating" .

Thanks for all the great updates and helping to keep this thread alive. I think it's important to do so at least until we find some kind of resolution for these issues.

Hello contributors,

Yesterday I actually received a couple of text messages via my Boom system and iPhone 6. I couldn't believe my eyes! I just updated my IOS software to version 8.4.1 (12H321) on Tuesday the 18th. Boom software version is 1.19.1. Auto-Text Reply functionality is still not working :-(

Just an update. g/l out there.

Auto text works or did for me anyways with android(Note4) I have since changed to ios and it seems yes Harley did not do right by our operating system. The auto text was a nice feature, Mine would auto text "I'm out on the bike right now, I'll call you back later" which was a reply I input on the bike.(15 RGS). Seems they didn't test or make accesible Iphones ios 8 at all for the phone text feature. And I'm sure by the time they do, ios 9 will be here and we'll be back to this thread all over again.