Harley Davidson Boom! Box Infotainment Auto-Reply

software version 1.19.1 is no help either, in fact I installed it and none of the features it was supposed to address got any better, might as well just stay with 1.19.0. I am completly dissapointing with this radio/infotainment system and I wish I knew about the Jims power amp and speakers before I paid for the HD upgrade, I have already had the head unit replaced 1 time, the left speaker replaced twice, and now the right speaker is blown.The auto text message return never worked from day 1, and the system doesn't seem to be able to boot up with the volume set to 0 or something other them 75 % which scares the crap out of me and subsequently blows up speakers.

Has anyone figured the problem out. I had a Samsung phone, auto reply worked EVERY TIME. Phone died so I upgraded (or that's what some people call it) to the iPhone 6 Plus. iPhone will NOT work on auto reply. I'm riding 2014 ultra limited. I wished I had recognized the problem before my grace period ran out on the phone. I would have gone back to Samsung.

I think the only way we get this resolved is to bring the issue to our dealerships or get some type of Apple representative involved.I would think that since Harley advertises this feature, it came with my documentation for a $24,000 bike they would have fixed it by now, are they not a risk of a class action lawsuit, to advertise a feature that has never worked? I'm an owner of a 2015 Street Glide Special.

I have the latest version installed and still not auto-reply wit the iphone 6. The dealer is no help because they say in there web-site it works with Iphones other than the 6

I Have a 2015 Road Glide with the 6.5 boom system and the SMS texting does not work at all, regardless if the bike is moving or not.It is very disappointing the auto text response feature does not work at all, especially when it's such a great feature from a safety standpoint.What better way for a company to say your not going to operate our vehicle and texted,however,if your texting devise is attached to our vehicle we will allow our system to send a preset text message automatically.Its to bad Harley Davidson is not addressing this issue, particularly when they have abandend their long time loyal customer " the biker " and started marketing the vehicle to a much different clientele.If Harley Davidson is going to advertise high tech features, and put high tech toys on their products, they dam well better be prepared to support those toys, because telling the guy/girl who just purchased the most expensive motorcycle on the planet, " it's not our problem, it's your iphone or a Harmon Kardon issue " is simple not going to fly.

I Puchased my Harley Davidson Road Glide May 30,2015, it was back to the dealer for this issue and many others related to the Boom system on June 1,2015,I got the bike back June 4,2015, during my 45 minute ride home from the dealer and I noticed 1 of the features I was requested to be fixed was still not working.After being home 20 minutes I discovered non of the things were fixed and the Boom system was still misbehaving,called the dealer and they said " we have been authorized to replace the Boom Infortainment system with a refurbished unit but we will need the bike back for 2 more days.

So lets do the math, bike goes back June 5,2015 ( today ), at best I'll get it back June 8, 2015 meaning from time purchased I had 1 full day to ride the motorcycle and it's been in the service bay for 9 days with Boom Infotainment related issues.

I Hope Harley Davidson hears this message loud and clear... I WILL NOT GIVE UP MY APPLE PRODUCT TO RIDE A HARLEY DAVIDSON !

worth noting, this is my 7th Harley Davison which I purchased the last 3 brand new, I'm 50 years old and more then likely will ride till I die, if this continues on the same path it surely will be my last Harley Davidson motorcycle.

Thanks for the reply and the post, I'm having keyboard issues where I can't even enter information because when I press the letter I need it puts up a different letter, I'm not sure just a software update is going to fix this issue, ever. It is most unfortunate for me because I decided to purchase the new Road Glide after just rebuilding the engine on my 2003 Ultra. Some of that decision was based on the technology in the Infosystem particularly the NAV which is why I purchased the special.Guess I'm stuck with it now because I'm just passed the 3 day contract cancelation protecting consumers in PA.I hope to keep this thread alive and attract others to post, if there are enough of us sqwauking,perhaps Harley Davidson will hear our call for help and do something about these issues.IM sure it's not an apple issue and more specifically not an Iphone issue.

The sqeaky wheel gets the oil so please submit your comments to this thread and let's get squeaking! The first time my NAV on my Harley fails while I'm on the road will be the last time, and the last Harley I will own.

My Garmin which hung on the handle bars of my 2003 Ultra for 5 years, over 50,000 miles,with 3 updates,never ever once failed.

Danbyes,

I also purchased a 2015 Street Glide Special. The Boom Box was a MAJOR reason for selling my 2013 and getting the SG-Special! I've been lucky that I've finally got everything working including hands free calls; EXCEPT I can't figure out how to get Auto Reply for Text Message to send. Perhaps I have a slight advantage (very slight) I also work for Apple. Now you understand my desire for the high tech Boom Box! I will try to find an internal contact at Apple to get some help understanding the issue with Text Auto Reply. I have an iPhone 6 & the Apple Watch. Both have the ability to respond with a pre-determined text message... it can't be that much more to make it an Auto Reply Text Message. More later after I do some research.

The Boom box with the stage 2 upgrade has been a complete disappointment for me so far.

THe bike has been back to service 3 times now, new firmware,new head unit, new left speaker, and it still ain't right.

J&M makes a great amp and faring speakers which is way better then the stage 2 upgrade plus it's 300 bucks cheaper.

I can't wait till a aftermarket unit is available, just saying

I Would keep version 1.18.3 because I went to 1.19.0 and it fixed some issues but broke others with the first being as follows.

READ THIS HARLEY DAVIDSON !!!!!!!!

firmware version 1.19.0 when you access your iPhone contacts for the purpose of retrieving an address for the NAV system you have a default set for the Country field USA, the iPhone will only let us put select United States, or some other country from the list. The nav errors on the country field and you have to touch county and then enter USA, after you enter USA the rest of the address text color changes from grey to white and then the GO button can be used to engage the nav to the address, little much to go through especially if I'm rolling down the road and want to detour to a contact address from a place I'm not familiar with.

This was NOT an issue in version 1.18.xxx I'm nto sure which level of version 1.18 I was at when it worked.

I think it would be nice if Apple would allow us to leave the Country Field blank, or Null..... But I'm almost certain that would cause an issue someware else un-be known to us. I'm sure the data has to be specific and that's why we are required to pick from the list, and for Apple ( rightfully so ) they have determined USA will be United States, and Harley Davidson or Harmon Kardon has determined USA will be USA so, the Boom system misbehaves when it receives United States for the country data, and chokes !

TThanks for posting the link to the firmware download page Aaron, I totally overlooked the fact some folks reading this thread may have no idea they can update the firmware themselves....oppps my bad 😮

I think it would benefit Harley and their customers if Harley were to add a forum link to the firmware download page to collect information from their customer so the company could be informed in much more efficient manor, and post revision notes so everyone knows what version addressed which issues.Its almost expected today from the end user to know what version of software ( firmware ) is required to fix specific issues particularly if the end user is being permitted to update the firmware him/her self.

If Harley is going to play in the higet tech pond, then they need to learn the high tech rules and play by them or some other company will simply produce a aftermarket product to resolve the issues.The company should not rely on the HD Dealers to collect and relay the customer complaints about this system, the consumer will simply not tolerate this ineffienct way of resolving issues causing frustration and disappointment, which will lead to loss of sales and/or the consumer seeking other alternative to achieve what is desired.

just saying 😝

I have a 2015 Harley Street Glide CVO with Boom Audio. Boom v1.9.0, iOS 8.4. Since updating my iPhone from 8.3 to 8.4, I've lost control of being able to play songs from my iPhone over the boom using Boom's touch screen. If I use the screen on my phone, I can play the songs. Also, once songs are playing, I am not able to skip a song using the controls on my handle bars. If I bring a playlist up on the Boom screen (and it does see the playlists), when I choose a song to play I get the response "playback stopped". Is anyone else experiencing this?

Hello,

Any updates on this issue? I just bought a 2015 FLHXS SG Special and was super excited about the Auto-Reply text option but I haven't been able to get text messages to work at all so far. My Boom has the latest s/w version 1.19.1 and my iPhone 6 also has the latest s/w 8.4 (12H143). Calls work fine and music works to but not text messages. In reading this thread I learned that I should probably turn off iMessage when connected to the bike so that all message arrive via SMS. I was about to head up to my Verizon office and get a new iPhone 5s because it is listed as a "compatible" device but this thread makes me want to scrap that idea and wait for more information. I want to thank all of you for keeping this thread going and I look forward to a solution soon.

Occasionally I also get the message "Playback Stopped" but if I wait about 2-3 minutes the playlist picks back up and continues to play... not sure why but it does eventually continue. Also discovered that when using Navigation and setting a destination, you MUST go into "Options" once you reach your destination and select "Stop" or the Navigation continues to navigate causing the music to be interrupted with each change in direction traveling. I assume the music pause is due to the Navigation "Recalculating" .

Hello contributors,

Yesterday I actually received a couple of text messages via my Boom system and iPhone 6. I couldn't believe my eyes! I just updated my IOS software to version 8.4.1 (12H321) on Tuesday the 18th. Boom software version is 1.19.1. Auto-Text Reply functionality is still not working :-(

Just an update. g/l out there.