Level 1

3 points

Harley Davidson Boom! Box Infotainment Auto-Reply

I recently purchased a new '15 Harley Davidson Street Glide Special with the premium Boom! Box. It advertises that it will auto-reply to text messages that are received while connected to Bluetooth. I have done a little searching in the HD forums and it sounds like they are all under the impression Apple doesn't support sending SMS over BT. NOW, I'm not looking for the safety police 2 cents about texting and diving, or even texting and RIDING!!! I get it, it's dangerous...which is EXACTLY why I would like the system to auto reply for me! Is there anyone out here in Apple Land that can confirm that it is a compatibility/permissions issue, or is there something I am missing in the settings that will allow this. If there is a permissions issue, in terms of Bluetooth protocols, how is the new Apple Watch going to be capable of sms over BT?

thanks a ton!

iPhone 6, iOS 8.2

Posted on Mar 31, 2015 11:54 AM

Top-ranking reply

RLWard

Level 1

8 points

Posted on Jun 27, 2015 8:43 AM

Update Sat. 6/27/15. I contacted Apple Technical Support and opened a case with a Senior Technical Advisor. I shared the URL for this Thread and sent copies of pages 103 through 106 of the Boom! Box 2015 H-D Owner's Manual. Interesting that his father works for a H-D dealership. We tried multiple things to see if there would be a simple fix to the non-functioning Auto Text Reply issue. Auto Reply would not work regardless if the M/C was moving or standing still. In both cases text messages were received by the bike but of course the Boom! Box would NOT display messages when moving and instead read the text messages via the speakers (which is great). But NO AUTO REPLY! By the way, the Boom! Box must use the GPS to determine if moving because text message words were displayed while at a stop with engine running and in gear. We then tried sending/receiving text messages with iMessage turned off both while moving and standing still. Those text messages were sent as SMS only. We believe iMessage is not the problem since there was NO Auto Reply with or without iMessage. After about an hour of trying multiple work around solutions we believe it must be a compatibility issue between H-D Boom! Box software and iOS 8.3. The Sr. Technical Advisor has escalated the case within Apple. We hope to have a response mid week, next week. In the mean time I am going to double check that there has not been a H-D Boom! Box software update. Just verified my bike is at Boom! Box s/w level 1.18.3 and just talked to my local dealer and found out there is a new release. I'm off to Gator HD (yes, in Florida) to get the update and will let you all know if it fixed the problem. More later...

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44 replies

Sep 3, 2015 8:24 PM in response to RLWard

It's funny that H-D uses an image of an iphone mostly throughout all of their video tutorials. http://boombox.harley-davidson.com/premium.html

Maybe they should give a few Harley's to Apple programmers to get this problem fixed.

Jaysyl

Level 1

0 points

Dec 14, 2015 10:56 AM in response to danbyes

Has anyone heard of any updates regarding this issue? I just purchases a 2016 Road Glide Ultra and have never gotten the SMS to auto-respond or even get to see an incoming text on the screen. I have an Iphone 5S with OS 9.2. When I drove the bike home, I was playing from my playlist and could toggle to the next song. But after my last iphone upgrade, that function does not work anymore. Very frustrating after paying so much for this hog.

Jonfinpa

Level 1

4 points

Jun 5, 2015 8:37 AM in response to Jonfinpa

Does anyone know if we can revert to older software version on the Infosystem?

thomp318

Level 1

4 points

Jun 26, 2015 12:25 PM in response to RLWard

Any luck?

I also have a 2015 Street Glide Special, I don't think this feature works with Any iPhones..

Jonfinpa

Level 1

4 points

Jul 11, 2015 11:32 AM in response to RLWard

Great update ! I hope between the 3 we get this figured out and working as advertised by HD.

Jonfinpa

Level 1

4 points

Jul 30, 2015 2:04 PM in response to dsimco

I Would hold off because there are still unresolved issues.Buying a new phone will not solve the problem.

Jonfinpa

Level 1

4 points

Aug 20, 2015 12:34 AM in response to RLWard

Thanks for all the great updates and helping to keep this thread alive. I think it's important to do so at least until we find some kind of resolution for these issues.

May 23, 2016 1:38 PM in response to MichaelD63

Anyone have an update on this problem. It is just with my Iphone 6 everything works except the auto-reply.

Sep 10, 2016 6:10 AM in response to danbyes

Sorry to say I just updated to the new 1.20.1 still no fix.

thomp318

Level 1

4 points

Sep 23, 2016 6:54 PM in response to thomp318

I think we should contact a lawyer, so many people have brought this up with the Dealership and it's never been addressed.

jamectx

Level 1

4 points

Jun 16, 2017 11:44 AM in response to Jonfinpa

Have you thought of contacting Harmon on the issue? I have notice the same thing on my 2016 and it will not stop from buying a Harley but it stop me from buying the upgrades. I agree that Harley needs to step up with the tech or get left behind.

Mar 8, 2017 10:31 AM in response to danbyes

I fall into this same predicament, 2015 SGS, iPhone 6, no auto-reply functionality. Looks like the last update on this thread is from several months ago; does anyone know if there's any update?

Apr 16, 2017 7:59 AM in response to zksullivan

I just did the 1.21.0.4 Infotainment firmware update. Auto-replies still not working. Using iOS 10.3.1

May 9, 2017 8:42 AM in response to danbyes

Yeah, same here.... latest updates on both the 6.5 HD 1.21.0.4 and iOS 10.3.1

Not happy.....

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Harley Davidson Boom! Box Infotainment Auto-Reply