Some videos from a few months ago that I have saved to my camera roll won't play. What comes up is a little loading circle like it is trying to load the video but it never plays. I know for a fact that when the videos were saved, they worked. All of them are saved videos from snapchat, but some work and others don't. Does anyone know how I can solve this problem?
Thanks.
iPhone 5s, iOS 7.1.2
This is exactly why I switched to Google Photos. They let you back everything up to the cloud and then delete on your device to make space. The way Apple handles cloud storage makes so little sense that it took me a while to understand. Wish I had never tried Apple cloud. All it did was create big blank patches in my photos and now won't play my videos. Between trying it out and switching back I know I've lost some things. At least from here on out I won't have to worry.
Hey Apple, when your phone only had 10 gb of space, how brilliant a plan is it to force people to keep everything on their phone, even if it is slightly compressed?
Please let us know when you find a fix to this problem. I have lost tons of videos that won't load. When I try to export them it won't allow me to even when using a third party app such as iexplorer. I would love to have this videos. If anyone has a fix please let me know!
How did you manage to not get an error saying, "There was an error while preparing to share. Please try again later."
Because that is the error I keep getting...
I enabled iCloud Photo Sharing, then went to my videos and selected two or three videos, then clicked the upload button that's next to the "Add to" button. Then clicked iCloud Photo Sharing and it gives me that error :/
I'm having the same problem, and I cannot find any solution anywhere. There is no upload to icloud button, so I'm not sure what is going on. If you ask me, I'm getting sick of Apple. Time to move on!
Hi I read your comment and I have tried what you said my videos are still not working , only ones from this month or last month work , I have a video of my baby girls first words that I took last year and it worked fine for over a year I recorded her with my phone and it was fine I was always watching it and ever since I did the iOS 11.0.2 update on my phone two months ago all videos on my phone before December 2017 do not work just keeps saying download error and when I tried what you said it just keeps saying error please try again later do u have any other ideas what could fix this
This worked for me!
This is driving me crazy!!! All of my videos of my newborn (now 10 month old) are on my phone and I have a 100gb icloud backup service but I can't see the videos on the icloud and they won't play on my phone! If these videos are lost I will never ever forgive apple and I will sue the f*cking ***** off them
I have the same problem still. I was hoping if I transfer the videos from my phone to my laptop something might be different and I could get them working but nope. They don't work on my laptop nor phone. I don't know what to do! Have tried everything on this forum
The link shows you how to restore/ back etc which is great and I've done this several times. It doesn't fix the issue. Am I missing something in your link? Please somebody have a fix, I've tried everything, duplicating doesn't work, won't let me share, somebody said they "deleted the video then airdropped it", that makes no sense to me. Care to elaborate on details of this "deleting and then air dropping" trick? I'm clutching at strings, there are over 140 saved snapchats from my trip to Europe :(
Seriously though!! My husband made several videos for myself and our little girl before he died and now I can't play them!! I backed them up to the f$&@ing cloud and Verizon cloud so ***!!!' I can't replace these, I thought I was good to go! I've been freaking out for weeks and no one can answer this for me.
Me too. But it also says for certain videos that they "no longer exist" or that there's an error if I try to export or edit them. There's also and exclamation point in a circle in the right corner of the videos, some from Snapchat, others recorded straight from my camera. It seems like the videos aren't even there and I don't know what to do to save them.
After restoring to a replacement phone from iCloud, none of my videos would play - just the loading circle spinning endlessly.
The solution I have found is to select the videos (All of them or one by one, makes no difference) and press the upload button.
The press iCloud Photo Sharing. It will show a timer saying "preparing". Once this is done, cancel the upload and hey presto - the videos now play.
Obviously this may not be a solution to everyone's problem here but it worked for me in my case. Something in the "preparing" action seems to make the videos playable.
SOLUTION!
Okay so I have had this same problem as well, including videos saved from snapchat. I also have another
problem where my Wifi completely shuts off and it blurs the option for me to turn it back on. So with these
two problems I have found a solution to solve them both at the same time. Everytime I am at the brink of
my storage being completely full, I would typically have to delete apps, photos, music, videos, etc. After I
have brought some space down, I would go to Setings > General > Reset > Reset All Settings. Do not worry
nothing will delete! After dping this I was able to retrieve wifi, along with ALL of my videos playing again!
F.Y.I. If this works for any of you, be sure to backup your videos and send them ALL to your email for safety.
Hope this helps....
I had this problem too!
What I did was - I went to edit the video, it will say its downloading the video and it will take a min or 2 but it does work. once its downloaded I cropped a bit off the end of the video that I didn't want, and saved it as a new clip, and it worked fine!
I Had the same problem as well, try selecting the video and selecting the option to duplicate the video.. It'll download the video all over again and you'll have 2 of the same videos, but then delete the vid and move on. (:
i have this problem and none of these solutions have helped. Tried downloading and video just says downloading. Its been at 25 % for ten minutes So I can not duplicate. I can not edit because it says failed to download video and I get the other screen that says unable to complete process. Sweet!
iPhone camera roll video won't play
