Unable to login and watch HBO NOW!

Gary, did you make sure to turn off the auto subscription in iTunes before doing this? You may also need to sign out of Apple TV. My Apple TV login actually stopped letting me have access after a day of the HBO trial (probably because I hadn't confirmed my email yet) so technically I was disconnected from that when I tried this solution as well -- that could've made the difference.

When I downloaded the app to my iPhone, it did prompt me to register and I entered a completely different email and password than my iTunes account. (I did use an email that is registered with my iTunes account, so it knows that it's me, but it's just not the same one that I use to sign into iTunes). That immediately caused all the other devices to work properly - I believe it used that as a confirmation that it was me logging in - for some reason just signing up with the Apple TV alone wasn't enough to confirm my subscriptions (I never received any registration confirmations when I tried to sign up on A TV, even though it did let me watch the free trial for about a day). Once I registered also through my iPhone, it sent the confirmation email and now my A TV, computer, and iPhone are all allowed to watch.

Hope this gives some insight that will help you with your problem. I know how frustrating this can be when it should be so simple but isn't!

Thank you to marriage and desertrose0601! I got it working! here's what I had to do .....

I originally signed up using Apple TV, but never got a registration screen for email and password, only one to associate my iTunes email address with it. I got a confirmation email from iTunes. Been watching on Apple TV since the day of the launch. I followed the above fix including removing the automatic renewal. Nothing worked, been trying to get this to work since the launch of HBONow.

I signed out of Apple TV, downloaded the app on my iPhone and clicked on start free trial. The app took me to a registration screen where I could enter email and password. When back into Apple TV and logged in using email and password, when on my iMac and logged in as well. Went into iTunes account and managed subscription to allow renewal. Everything seems to be working perfectly now.

I just went to HBONow.com and logged in and can watch on my iMac.

I have not received any emails as of yet, but as long as it works on my iMac, Apple TV, iPhone and shows up as a subscription on my iTunes I'm a happy camper!

Thanks again to all for your assistance!

I completed the HBO Now signup process by following these instructions. (I can watch HBO on my iPhone. )

But I cannot find "HBO Now" anywhere on the Apple TV menu. (I can see "HBO Go" but that isn't the same.)

I tried turning Apple TV off and back on - didn't help.

How do I get to HBO Now?

Thanks!

Figured it out…. had to run the Apple TV update

The only Apple product I have is Apple TV. I signed up for HBO Now from Apple TV and I was successful. But, I am not able to login to hbonow.com from my PC. Given that I do not own any other apple products, the above solutions will not work for me. Could you please help me with this issue?

I'm having the same problem. I tried the fix mentioned, but it doesn't work. Why? Because I never received any separate sign-in information from HBO Now. Obviously, their site has no idea who I am because I signed up for HBO Now free trial through iTunes using my Apple ID (which doesn't work for HBO Now). Nothing works....sigh. I'm trying to watch HBO Now on a different computer and can't.

Does anybody have a fix that actually works? At what point in the process of signing up for the free trial through iTunes did you receive separate sign-in/registration information for HBO Now??

Lepsilak,

like I said before I had to log out of Apple TV completely and then downloaded the app on my iPhone. I originally logged in on the ATV and never got the registration screen. Once I used the app on the iPhone I logged on as a new user and got the registration screen so I could set a password and linked it to my Apple ID. I then went back on my ATV and logged in using the password I set in the registration.

I know how frustrating it can be, I wish you well and hope this helps.

I am having ongoing issues with HBO Now on Apple TV - I have contacted HBO but their support has been completely useless - almost everytime i try to watch HBO it does nothing but buffer - tonight i started a program and stopped at 11 seconds - it started and stopped a couple of time until becoming completely stuck at the two minute mark

HBO wants to blame my connection or equipment - but i have not issues with any other streaming service

I understand it's a new service, and i also understand there are bugs with most things when they are new - but at this point they are unwilling to acknowledge that this might be their issue instead of mine

I also only have an AppleTV. I made the mistake of signing out of HBO NOW, and now I can't get back in. I've gone through this ridiculous loop where it says I don't have a subscription, so I try to subscribe, then it can't connect to the iTunes store. I spent over 20 minutes on the phone with HBO trying to explain that I never got a registration email and the guy just didn't get it. They can't find me in their system (of course) because my sign up was through iTunes. Any suggestions on what to do if you don't have another IOS Device to use?

Ok, i had this same issue. I signed up using my AppleTV and I do not have any other Apple products. I called support. So, you'll need to go back to your emails and search for this Subject: "Create Your HBO NOW Account" . The support lady notified me that although you registered via AppleTV and you could stream from that moment on, the registration isn't actually complete until you hit the link from that email. The address it is sent from is: HBONOW@information.hbonow.com

Once you register, it will allow you to enter your own password for future logins from other devices.

Ok, i had this same issue. I signed up using my AppleTV and I do not have any other Apple products. I called support. So, you'll need to go back to your emails and search for this Subject: "Create Your HBO NOW Account" . The support lady notified me that although you registered via AppleTV and you could stream from that moment on, the registration isn't actually complete until you hit the link from that email. The address it is sent from is: HBONOW@information.hbonow.com

Once you register, it will allow you to enter your own password for future logins from other devices.

I have had the same issue with constant buffering. Netflix and other services on AppleTV work fine. I can see my Watch List on HBO Now, but it won't let me actually watch anything. Tried signing out, new password, turning auto-renew off and on, but no help. It worked on AppleTV when I first signed up, and I can watch on iPad, iPhone, and iMac without issue.