iphone 5s warranty

Hello, first of all, I have a big problem I say. I am from Romania, Europe, and I have bought an Iphone 5s in September 2014 from Orange (Romania)! I have 2 years warranty! And the first year i know is the apple warranty! Last week I send my phone to warranty, because my screen cracks, like here https://www.youtube.com/watch?v=rzvQ64j7JO0&feature=youtu.be&t=33s ,and on the back, on the plastic part, up, right to the camera and flash! When i turn on the flash light, the light apperas on the left part of that!

User uploaded file

And the third problem is the battery! Becomes very hot when i speak on phone or play anything else!


With these 3 problems, i send my phone to warranty! To Orange! In that moment, my question is, The orange Romania is not comppeled to send my phone to apple, and then the apple send my back a new phone?

I know that this is the policy of apple, to give back a new phone, not to repair it if is in the first year warranty! My Orange Romania, told me, they have repaired themself, and don't replace with a new one!


I want to ask, is possible to do that? because in that case, i think my apple warranty is finished! What to do in this moment, to accept phone repaired or what? because if i have another problem in the next future, nobody repair my phone because they oppen my phone, and i know that in my country is not an authorised apple service...


Please tell me what to do ( and sorry for my english)

iPhone 5s, iOS 8.2, null

Posted on Apr 8, 2015 4:00 AM

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21 replies

Apr 10, 2015 2:06 PM in response to wegras

thx, i see there are 3, Istyle, Noumax and Cordon Electronics ! in conclusion, they are acreditated and or ORANGE repair iphones themselves or call one of these 3 services...Orange team said to me that they have their own service acreditated and tehnicians who are aproved to work on apple products:)) i need to find if their policy is to send theirs iphones to one of 3 omologated services or they repair because they think that nobody will stop them...

Apr 10, 2015 2:19 PM in response to andreyluka

OK I have just used that link and used Bucharest as the city

specified iPhone as the product and I am asked for the carrier

Carriers provide iPhone service in Romania

as I have already told you several times ,in your case Orange

When you search YOU MUST SELECT iPHONE AS THE PRODUCT

not any product or you will get MAC and iPad authorised repairers that does NOT MEAN they are iPhone

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iphone 5s warranty

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