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free space off after upgrading to iOS 8.3

I upgraded my iPhone to iOS 8.3 and now the free space reported by iTunes 12.1.1 is wrong. If I do a hard reset of my iPhone, it actually displays the correct value briefly before changing to the wrong one.


Here's what the values are, first is the first displayed "right" one and second is the updated "wrong" one:


Audio: 56.4, 314.9 MB (41 songs)

Photos: 455.4 MB, 355.4 MB (754 photos)

Apps: 17.62 GB, 16.10 GB (370 apps)

Docs & Data: 1.67 GB, 1.19 GB

Other: 1.99 GB, 1.77 GB

Free: 4.96 GB, 7.05 GB


Is anyone seeing this discrepency with iTunes for Windows after upgrading to iOS 8.3?

iPhone 5s, iOS 8.3, AT&T 32 GB

Posted on Apr 8, 2015 12:33 PM

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Posted on Apr 8, 2015 7:01 PM

Same thing happened on my iPad Air 2. iTunes Free space suddenly jumped up 4 GB and all the other data values shrunk to various degrees.

47 replies

Apr 21, 2015 9:55 PM in response to Morac

Same issue here. I believe this has something to do with watching the videos I have through Flixster and Itunes. I think the ipad is secretly storing the data instead of just streaming the video. I used to be able to manually delete them after I watched like "Big Hero 6" but not anymore. My storage seemed to take a plunge after I watched the videos. I have well over 51.0 GB and only two apps that take up a total of 7.0 GB so why do I only have 4.8 GB Avail? Itunes after sync shows I should have 41. GB but that is not what the ipad Air is telling me. No changes after hard restart and a re-sync of itunes.

Apr 25, 2015 5:41 AM in response to Morac

iPhone 6 here. I have a 64 gig phone and only had used 13 gig of it. After upgrade to 8.3 I have 1.2 gigs left. my iCloud storage is correct. I have 20 gig capacity on there and it says I'm only using 5 as the backup. that is correct. I called Apple the said to clear my phone and start as a new device. Come on Apple. Don't you check this stuff out before it is released?

Apr 26, 2015 3:31 AM in response to grambo1980

iPhone 5 here. Before: 6 gig of "others" and 18 of Photos. Now with ios 8.3: 1,5 gig of Photos and 20 gig of "others".. Grambo1980, I synced thousand times...nothing works...it's very strange that you fixed this problem only re syncing. Nothing more?
p.s. my mother's iPhone 5s suddenly jumped from 3 gigs of free space to 0 mb and it came back to 3 gig after a restart

Apr 26, 2015 9:05 AM in response to Morac

My iPhone 6, 16 GB, is saying I have zero memory available. Yet, when I hook up with iTunes, it says my phone has 4 GB free.

I tend to believe the iTunes report is more accurate, as my phone has less pictures, videos, music, etc. than ever before.


I'm hoping they fix this soon with an update, as I'm trying to avoid having to restore this device.

Apr 26, 2015 9:20 AM in response to frawarrior

I Did a few other things but nothing special.

I Browsed to my phone through windows explorer and deleted some photos. Thinking it was that.

ISsue came back. It quickly ate up free space.

I Backed up my phone in iTunes.

the. I synced as I was preparing for a restore and I saw it was fixed.



But yeah. just suck it up and back up your phone then restore if syncing doesn't fix it.

Apr 30, 2015 4:34 AM in response to Mayasmama

Please read this entirely before doing anything...I take no responsibility for any problems if you do this. It all depends if Apple is still signing(allowing) restore to 8.2 currently.They were 2 days ago. Not sure about now. It's a bit involved, and if you don't do this often and value your data, I wouldn't do it. Wait for Apple to fix it if it's not really impacting operation of the device. You will loose all your data, as I don't believe you can restore a backup from a newer version of iOS to an earlier version of iOS. I personally do not use backups. I sync all my pics and vids from my pc, and my Contacts and Calendar are in iCloud, so they come down. Plus I don't care about any other app or game data. You also would need a copy of the right IPSW file for your device. If you don't empty your recycle bin often(on windows), it may be in there. It may also still be in its regular spot depending on what you've done in iTunes. Browse to C:\Users\yourWindowsUserID\AppData\Roaming\Apple Computer\Software Updates(I think). If not, Google is your friend. Just make sure you have the right one for your device. I would also do a local backup in iTunes on PC so that if you care, you can restore that backup once Apple finally acknowledges and fixes this issue. Basically, you hook up device to pc, fire up iTunes, put into DFU mode, hold down shift key and click Restore, browse for the 8.2 IPSW file, click it, and let it do its thing. When it's done, setup as a new phone, not from backup. You can try to restore that backup you made earlier, but like I said, I don't think that will work. And, if you don't know how to do DFU mode, once device is connected to iTunes, power it off. Constant hold down sleep button to make it start to power on. When Apple icon shows, immediately, while still holding sleep button down, hold down home button for 10 seconds, then only let go of the sleep button, still holding down home button until you see iTunes recognize a device connected that needs to be restored. There will be a popup saying that. Acknowledge the popup, and shift-click Restore and browse for file as previously stated. But like I said, I wouldn't do this if you value your data.

Apr 30, 2015 9:13 PM in response to xboxbmliphone

Thank you! That sounds a bit intimidating and I think I am too inept with itunes to pull it off.


The phone is essentially non-functioning at this point. I have deleted every app (except the super great ones that Apple forces me to have because we all care so much about the stock market and want to buy ebooks from Apple), all photos, all music, all texts. It will work correctly for a short time, then the "storage almost full" message comes up again and I can't even send a text.


I guess I will try a factory reset and restore and see if that fixes it. I am sincerely considering just selling this stupid thing and getting a flip phone. I had so many problems when I first got it, then it was finally working correctly on 8.2. I was avoiding 8.3 like the plague but I connected the phone to my laptop last weekend to transfer photos and of course iTunes popped up asking if I wanted to update and of course I said no. Transferred the pics, disconnected the phone and went on about my day. Then I pick up my phone and am being forced to install the update that apparently downloaded after I said no to both downloading and installing. It has been nothing but a nightmare.


Gah. Anyway. Thank you for your help!

May 6, 2015 8:25 AM in response to Morac

I have a similar problem with other data. It seems to relate to syncing photos. As long as I don't sync any photos to the iPhone 6 or iPad Air, the data storage is correct. Once I sync the photos, that's it, 22gb of photos and 29 gb of other data. I have reset the phone several times and also restored and not restored from an iCloud backup. Nothing seems to work.

May 6, 2015 10:30 PM in response to Morac

I am seeing the same crazy space allocation errors ever since I upgraded to iOS 8.3 (using iTunes to Windows 7 to sycn with my iPhone5).


However, in my case the values appear to be nearer to correct when iTunes first starts up and then go wacky (higher, much higher) once iTunes syncs with the iPhone. My free space (view on iTunes) is vanishing. It used to be over 10 GB and now it's down to 8 GB. Applications space soars up wildly high after syncing with iTunes showing 10.35 GB (whereas before iOS 8.3 it only showed about 8 GB).


Concerned

free space off after upgrading to iOS 8.3

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