You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud "Low Disk Space", not syncing photos

I have a 16GB iPhone 5 that is completely jammed full of just the barebones essential apps and photos I need. I've deleted everything I possibly can. Unfortunately I'm not eligible for an upgrade to a larger phone until August. I'm hoping the iCloud Photo Library with the Optimize iPhone Storage setting can help free up some space. Here's my problem:


I enabled the iCloud Photo Library, and the Optimize iPhone Storage setting. I have the 20GB iCloud storage plan, and roughly 7GB of photos on my phone, so plenty of space. In the iCloud photo settings tab, underneath the iCloud Photo Library option, it tells me "Low Disk Space - 2536 Items to Upload". Nothing ever syncs, nothing is uploaded, my iCloud storage space still says 20.0 GB available, and my local photo storage hasn't shrunk at all. Why isn't it syncing? What am I missing?

Posted on Apr 8, 2015 4:25 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2016 3:57 PM

I have 900mb free on my iPhone, 180GB free in the cloud. I deleted some apps, music and pictures to get 900mb free on my phone. The part of the message that said low disk space is gone but it has been uploading 41 items for 2 days now. Can anyone help. I see lots of people with the problem but no real resolution to the problem.

26 replies
Question marked as Top-ranking reply

Aug 11, 2016 3:57 PM in response to Macintosh1990

I have 900mb free on my iPhone, 180GB free in the cloud. I deleted some apps, music and pictures to get 900mb free on my phone. The part of the message that said low disk space is gone but it has been uploading 41 items for 2 days now. Can anyone help. I see lots of people with the problem but no real resolution to the problem.

Aug 10, 2015 8:04 AM in response to ktg4

I really hope Apple improves the way iCloud sync communicates to the user about what is going on and gives us some control. It is so frustrating to have no idea when the photos are going to sync. Sometimes you take a photo and want to have it available on your computer right away, but this sync tool can never promise this will happen. It really defeats the purpose.

Sep 15, 2015 8:21 AM in response to ktg4

How do you free up the disk space? I've been having this problem for the last few weeks.. a popup will tell me that I haven't backed up my photos in ?? days, but I have the '479 items to download'.. try to download.. goes back to the beginning. I have plenty of storage, pay the $3.99 a month for extra iCloud storage. I think I just have to remove some of my other apps? It does show 153mg available storage.

Jan 7, 2016 8:19 PM in response to ktg4

I am sorry to run into such issues again and again with Apple. Still selling 16GB iPhones when digital cams come with 32GB standard; then clients buy iCloud extra storage and run in pitholes.

Why is there such a contrast in the work of that company, having some things so well thought out and some still in the past decade and taking ages to improve? (also refering to software glitches fix rate)

Does one ever listen to the customers?!

S.Jobs' work punished Nokia and PC makers for their ignorance; hope his company stays away from that mistake.

Nov 14, 2016 2:19 AM in response to ktg4

This was my issue too, the below worked for me -

iOS has several low storage warnings it sends to each and every app to clean up cached files and with < 500 MB of free space, I'd wager you've exercised those limits continuously and it's surprising to me if this is the only thing that is broken on your device right now.

I would:

  1. Delete one or two large apps that you know the data is safe/unimportant. Try to get 2 GB of free space if you can but 1 GB of free storage should be sufficient.
  2. Power off the device and power it on to let system cache files re-generate
  3. Open photos on the device and on iCloud and see if normal operations resume. I've had good luck with photo libraries coming back from all sorts of intentional abuse like you've unintentionally performed. It can take 24 hours or more (if you hit any upload limits) for the cleanup script(s) to trigger so you might wait 48 hours to see if the added space lets iOS complete the upload work that is queued.

Aug 9, 2016 3:56 PM in response to ktg4

After days of frustration and bewilderment, I managed to find this query and followed the recommendation of Kieron McK: "Apple will not upload any of your photos or pictures unless there is more than 300mb free disk space on your device." Deleted songs from my music library that I do not listen to, easily got well above the above-mentioned threshold. Error message indicating low disk space on my iPhone then disappeared, showing only the uploading status "Uploading 935 items". Seems to be the fix.

Feb 13, 2017 12:57 AM in response to ktg4

I was having the same issue and I did what one of the previous posts suggested, deleted some apps and now I have 600 mb free and it went from saying "low disk space" to now saying "uploading". Hopefully it works.

I went through my iMessage and deleted all conversations, they take up a lot of space. Also if you have done all of that you can delete one of your vital apps temporarily and then re download it later. Something like Facebook or fb messenger or Instagram use up a lot too but don't lose any of your data when you delete it and redownload.

May 7, 2017 8:35 AM in response to ktg4

Same problem here. No matter how much space I free up, still it won't start uploading new photos/videos (especially large videos take very long to start uploading). It may upload when charging overnight, but usually I want to view my new media on my TV or iPad as soon as I get home 🙂


So, what helps me is restarting the iPhone. Sometimes even repeatedly. But it miraculously just starts uploading, no matter how much free space I have on my iPhone (sometimes it's just a few megabytes left).


Hope it helps... 16GB really *****, looking forward to buying a new phone with greater memory 🙂

iCloud "Low Disk Space", not syncing photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.