Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID not working after 8.3 update for App Store purchases

Touch ID still working in unlock screen, not asked in App Store.

iPhone 6 Plus, iOS 8.3

Posted on Apr 8, 2015 7:18 PM

Reply
109 replies

Apr 9, 2015 2:29 PM in response to giorgosathens

Finally everything seems to be resolved automatically. For those who still face the problem, the following procedure seems to do the trick.

  1. Launch Settings on your iPhone or iPad
  2. Tap on Touch ID & Passcode
  3. Enter your Passcode or Password
  4. Toggle iTunes & App Store to OFF
  5. Press the Home button to return to the Home screen.
  6. Reboot your iPhone or iPad.
  7. Enter your Passcode or Password at the Lock screen
  8. Launch Settings on your iPhone or iPad
  9. Tap on Touch ID & Passcode
  10. Enter your Passcode or Password
  11. Toggle iTunes & App Store to ON

Apr 9, 2015 3:48 PM in response to giorgosathens

  1. Launch Settings on your iPhone or iPad
  2. Tap on Touch ID & Passcode
  3. Enter your Passcode or Password
  4. Toggle iTunes & App Store to OFF
  5. Press the Home button to return to the Home screen.
  6. Reboot your iPhone or iPad. (Here's how)
  7. Enter your Passcode or Password at the Lock screen
  8. Launch Settings on your iPhone or iPad
  9. Tap on Touch ID & Passcode
  10. Enter your Passcode or Password
  11. Toggle iTunes & App Store to ON

Apr 9, 2015 4:04 PM in response to 24road

Folks......Apple is aware. There have been widely reported news stories on this, so there's nothing you can do until Apple puts out a patch. If it makes you feel better to use the contact us button on the bottom right, go for it, but it's not going to get this resolved any faster. In the meantime, it's not an emergency. We all used to download apps by entering our Apple ID. Until this is resolved, just enter your ID.

Apr 9, 2015 4:55 PM in response to giorgosathens

My 6+ was doing that too, but I "fixed" it (so far)... This is what I did...


1) Settings > Touch iD & Password > iTunes & App Store > OFF

2) press & hold the lock button & home button until my phone reset

3) turned my phone back on

4) Settings > Touch iD & Password > iTunes & App Store > ON

5) when I did that, it said that I needed to enter my Apple ID password for it to work.

6) After I entered my password, my Touch ID works for the APP Store.


idk if it will keep working or not, but so far it is working.

Touch ID not working after 8.3 update for App Store purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.