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the new iOS 8.3 - Mail Connection Issues

Since my husband and I updated to the new 8.3 our emails are not working. We get an error message that says:


Cannot Get Mail. The connection to the server failed.


We use Yahoo, Gmail and Outlook. Tried to have a chat with apple this morning however they kept trying to tell me it was my phone...anyone else encountering this issue all the sudden??

iPhone 6 Plus, iOS 8.3

Posted on Apr 9, 2015 4:56 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2015 6:14 AM

Having the same exact issue on my iPhone and iPad since updating... Great!

104 replies

Jun 26, 2015 6:03 PM in response to DFWKen

I Know the can't connect to server is annoying I get them too. Along with that I also cant count on getting mail when it hits the server. Mail comes in time for a while and then emails are Late coming. Some just a few minute but I've had them hours late. It's like iOS just goes to sleep and push mail just stops working. Apple push crashed or whatever. When you count on mail in a timely manner which is the beauty of push mail and then you can't count on it. It's beyond annoying its being sold an operating system that doesn't live up to the technology.

I Sure hope someone at Apple is reading these problems that a group of their products are having. Unfortunately its not all Apple products so I hope these problems are not swept under the rug as not enough of their users. Just saying.

I sure hope ios 8.4 has the fix!!!

Jul 13, 2015 6:02 PM in response to jadunn

Please, Apple! (yeah, I know I'm not really talking to Apple, here-- I'm just screaming into the abyss of our beloved user-to-user community...)


The connection to WHAT server failed?

Can the darned error message not at least tell us which of several email servers to which we've connected iOS Mail has failed?


For me, the single greatest benefit to my 2 iPads and an iPhone is the ability to co-mingle multiple email accounts into Apple Mail's single, unified inbox view. This benefit greatly diminishes when I get repeated "Cannot get mail" errors that tell me nothing else -- and then sometimes even spontaneously reboots!


I experienced this with iOS 8.1 and 8.2, but it's even more frequent with 8.3.


That stupid MS Surface is looking more and more inviting, every day. Windows devices may crash at least as often as the iPad (and my Mac), but at least they tell me why, so I can try to fix them!

Jul 13, 2015 6:41 PM in response to IlDavo

Replying to my own post with add'l info:

Downloading MacOS Application "iOSConsole" from

http://lemonjar.com/iosconsole/

and starting it up and connecting my iOS device to my Mac produced log text that actually told me something: Turns out my iOS device's mail app is having issues connecting to my company's Exchange server:

7/13/15, 6:30:25 PM MobileMail[241]: 0x146c6030|EAS|Error|ASFolderItemsSyncTask failed: Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo=0x15b1bc60 {NSErrorFailingURLStringKey=https://[mycompany's portal server name].[mycompany's domain].com/Microsoft-Server-ActiveSync?User=[MyUserid]&DeviceId=[MyDeviceID]&D eviceType=iPad&Cmd=Sync, _kCFStreamErrorCodeKey=61, NSErrorFailingURLKey=https://[mycompany's portal server name].[mycompany's domain].com/Microsoft-Server-ActiveSync?User=[MyUserid]&DeviceId=[MyDeviceID]&D eviceType=iPad&Cmd=Sync, NSLocalizedDescription=Could not connect to the server., _kCFStreamErrorDomainKey=1, NSUnderlyingError=0x1599ea90 "Could not connect to the server."}


...so at least, for those with Mac's, it's possible to find out which server the iOS Mail App is complaining about...

Sep 2, 2015 7:07 AM in response to jadunn

I had a user with the same issue for an Exchange type email account. The steps I used to resolve the issue:


1. Deleted the Exchange account from the device (iPhone)

2. Deleted the ActiveSync object from the users Active Directory user object (will need to be done by your IT Department)

- In Active Directory Users and Computers

A. View --> Check: Users, Contacts, Groups and Computers as Containers

B. Find the user account and expand the container

C. Delete the ActiveSync object linked to the user

3. Re-added the Exchange mail account to the device (iPhone)


The Exchange account will add correctly and mail will sync again.

Sep 29, 2015 10:44 AM in response to jadunn

I have just upgrade to the new iPhone 6s and done the update to iOS 9.0.1 and up until I did this I was getting my outlook mail ok, since changing my phone and updating the software I am unable to get mail and just keep getting the message to 'the connection to the mail server failed' so I would imagine that they still have not resolved this issue and it will take yet another update to try and correct it.

Apr 12, 2016 2:33 PM in response to jadunn

I am using a desktop pc and my hotmail connects at first and then won't allow me to send messages. It give me an "unable to connect to server" message. This has happened occasionally in the past but today I have had no luck resolving the issue. I shut down the computer, rebooted etc and no luck. I didn't even do an update recently. I am not working offline and all of my other internet connections are fine.

the new iOS 8.3 - Mail Connection Issues

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