That is awful! Mountain Lion was the OS when I bought my iMac, and I remember being impressed with how quickly and smoothly it started up. I was such a 'Macnovice' I didn't think twice before downloading Mavericks and then Yosemite, and I didn't understand Time machine backup, so I didn't retain the Mountain Lion OS.That was 2012. Now I have an external hard drive, the computer is still slow! Yosemite is imo inferior to Mountain Lion, but I am not keen on changing it for the latest El Capitain in case it is even more complicated.
I remain a fan of Apple build quality and graphics, and Apple support. I don't understand though why Apple would change things like (eg) 'bookmarks' and 'favourites' which worked well as it was; (click to open + to add etc.). Now it is so unobvious to use that I have stopped using it altogether. This means that it joins 'Launch', 'Mission Control','Mail' and 'Activity Monitor' as irrelevant or unnecessary apps on my computer. I have never seen a real use for them.
Word is useful but extremely limited, and I think expanding and improving it whilst losing say Mission Control, would be a real bonus. Safari is indispensable of course and is at the heart of my computer usage.
I sometimes wonder why programme designers don't sit down with 'non techie' end users and find out what they actually look for in a computer, because it seems to me that the technically minded love all the little 'quirks' and tricks, whereas most owners just want to get on and use it without having to keep learning new methods.