I can't add a new Google account in Yosemite 10.3.3

Hi Diane,

tried this yesterday and today again. Not fixing he problem.

I send

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-12 11:19:30

Download EtreCheck from https://etrecheck.com

Runtime: 4:35

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Cant ad google mail account

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 3,2 GHz Intel Core i5 (i5-6500) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless:
en1: 802.11 a/b/g/n/ac

iCloud Quota: 149.41 GB available

Video Information:ⓘ

AMD Radeon R9 M380 - VRAM: 2048 MB

iMac 5120 x 2880

Disk Information:ⓘ

APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

ASMedia ASM1153

ASM1153 disk2: (1 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

MC HD (disk2s2 - Journaled HFS+) /Volumes/MC HD : 999.86 GB (947.87 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Wacom Co.,Ltd. Intuos5 touch L

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 998.98 GB (820.77 GB free)

Physical disk: disk0s2 999.35 GB Online

System Software:ⓘ

macOS Sierra
10.12.6 (16G29) - Time since boot: about one day

Configuration files:ⓘ

/etc/hosts - Count: 1

Gatekeeper:ⓘ

Mac App Store and identified developers

Possible adware:ⓘ

Adware: /Library/LaunchDaemons/com.Software-Updater.agent.plist

Unknown file: ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

open /Applications/ZipCloud.app/Contents/Resources/Utility.app -n --args 9 -l

Unknown file: ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

open /Applications/ZipCloud.app/Contents/Resources/Utility.app --args 7 1

Adware: ~/Library/LaunchAgents/com.pcv.hlpramcn.plist

4 possible adware files found. [Remove/Report]

Clean up:ⓘ

/Library/LaunchAgents/.SM.gul.com.wacom.wacomtablet.plist (hidden)

/Library/Application Support/Tablet/WacomTabletSpringboard

Executable not found!

/Library/LaunchDaemons/com.Software-Updater.agent.plist

/Applications/Software-Updater/Software-Updater -guid 1842160121090536 -source amz-1704

Executable not found!

/Library/LaunchDaemons/com.smithmicro.schedulerdaemon.plist

/Library/Smith Micro/Common/schedulerdaemon

Executable not found!

~/Library/LaunchAgents/com.pcv.hlpramcn.plist

~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc

Executable not found!

~/Library/LaunchAgents/com.smithmicro.cleaning.schedulermailer.plist

/Library/Smith Micro/Common/schedulermailer

Executable not found!

5 orphan files found. [Clean up]

Kernel Extensions:ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] com.mackeeper.kext.AVKauth (2.14 - SDK 10.12) [Lookup]

[not loaded] com.mackeeper.kext.AVKauth.Legacy (2.14 - SDK 10.12) [Lookup]

[loaded] com.mackeeper.kext.Firewall (2.14 - SDK 10.12) [Lookup]

[not loaded] com.mackeeper.kext.Firewall.Legacy (2.14 - SDK 10.12) [Lookup]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.22-1 - SDK 10.12) [Lookup]

[not loaded] org.virtualbox.kext.VBoxDrv (4.1.2) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) [Lookup]

[not loaded] org.virtualbox.kext.VBoxUSB (4.1.2) [Lookup]

/System/Library/Extensions

[not loaded] com.intego.Family-Protector.safe-boot (10.7.5 - SDK 10.8) [Lookup]

~/Library/Application Support/Sparkle/Transmit/Transmit 1039 Update/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Lookup]

Startup Items:ⓘ

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items no longer function in OS X Yosemite or later

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 172 Apple tasks

[running] 106 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.csrutil.report.plist (Apple, Inc. - installed 2017-04-29)

[not loaded] 40 Apple tasks

[loaded] 171 Apple tasks

[running] 105 Apple tasks

Launch Agents:ⓘ

[not loaded] .SM.gul.com.adobe.AAM.Updater-1.0.plist (hidden) (Adobe Systems, Inc. - installed 2016-11-10) [Lookup]

/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

[running] .SM.gul.com.adobe.AdobeCreativeCloud.plist (hidden) (Adobe Systems, Inc. - installed 2017-09-25) [Lookup]

/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

[loaded] .SM.gul.com.google.keystone.agent.plist (hidden) (Google, Inc. - installed 2017-07-10) [Lookup]

/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resour ces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

[failed] .SM.gul.com.wacom.wacomtablet.plist (hidden) (? 9e9edb5e 0 - installed 2012-09-22) [Lookup]

/Library/Application Support/Tablet/WacomTabletSpringboard - /Library/Application Support/Tablet/WacomTabletSpringboard: Executable not found!

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-11-10) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-25) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2015-04-13) [Lookup]

[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-09-04) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] com.intego.Family-Protector.agent.plist (INTEGO - installed 2014-10-08) [Lookup]

[running] com.intego.commonservices.integomenu.plist (INTEGO - installed 2014-10-08) [Lookup]

[loaded] com.intego.commonservices.taskmanager.plist (INTEGO - installed 2014-10-08) [Lookup]

[loaded] com.intego.commonservices.uninstaller.plist (INTEGO - installed 2014-10-08) [Lookup]

[loaded] com.intego.netbarrier.alert.plist (INTEGO - installed 2014-10-08) [Lookup]

[running] com.intego.netupdate.agent.plist (INTEGO - installed 2014-10-08) [Lookup]

[loaded] com.intego.personalbackup.agent.plist (INTEGO - installed 2014-10-08) [Lookup]

[loaded] com.intego.virusbarrier.alert.plist (INTEGO - installed 2014-10-08) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (? ? ? - installed 2015-08-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2015-08-27) [Lookup]

[failed] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-06-16) [Lookup]

Launch Daemons:ⓘ

[failed] com.Software-Updater.agent.plist (? 4a025d59 0 - installed 2017-01-23) Adware!
[Remove/Report]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-25) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[failed] com.adobe.fpsaud.plist (? 2afb3af7 eb967f59 - installed 2016-04-05) [Lookup]

[loaded] com.barebones.authd.plist (? 7d7988a6 9f16f165 - installed 2012-03-13) [Lookup]

[not loaded] com.barebones.textwrangler.plist (? ? ? - installed 2012-03-02) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 2ba4a866 - installed 2015-07-24) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-31) [Lookup]

[running] com.intego.Family-Protector.daemon.plist (? 471b847a fec91d4a - installed 2017-10-11) [Lookup]

[running] com.intego.PersonalBackup.daemon.plist (INTEGO - installed 2014-10-08) [Lookup]

[running] com.intego.WashingMachine.service.plist (INTEGO - installed 2014-09-24) [Lookup]

[running] com.intego.commonservices.daemon.integod.plist (? db610625 c40886af - installed 2013-11-12) [Lookup]

[running] com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2014-10-03) [Lookup]

[loaded] com.intego.commonservices.icalserver.plist (? d4ed509f 14f01b8b - installed 2013-11-12) [Lookup]

[loaded] com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2014-10-03) [Lookup]

[loaded] com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2014-10-02) [Lookup]

[running] com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2014-10-02) [Lookup]

[running] com.intego.netbarrier.daemon.plist (INTEGO - installed 2014-10-02) [Lookup]

[running] com.intego.netupdate.daemon.plist (INTEGO - installed 2014-10-03) [Lookup]

[loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2014-10-02) [Lookup]

[loaded] com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2014-10-02) [Lookup]

[running] com.intego.virusbarrier.daemon.plist (INTEGO - installed 2014-10-02) [Lookup]

[loaded] com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2014-10-02) [Lookup]

[running] com.mackeeper.AntiVirus.plist (KROMTECH ALLIANCE CORP. - installed 2017-08-11) [Lookup]

[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (KROMTECH ALLIANCE CORP. - installed 2017-10-04) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-09-28) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[failed] com.smithmicro.schedulerdaemon.plist (? 77be9e7c 0 - installed 2014-05-10) [Lookup] - /Library/Smith Micro/Common/schedulerdaemon: Executable not found!

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-08-21) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2015-08-27) [Lookup]

[running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2017-06-16) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-07-15)

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-11-10) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 881a4a1c 50b35f13 - installed 2014-02-24) [Lookup]

[loaded] com.apple.SafariBookmarksSyncer.plist (? ? ? - installed 2011-05-16)

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-11-07) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2017-06-15)

[failed] com.jdibackup.ZipCloud.autostart.plist (? c649c966 0 - installed 2017-10-11) [Lookup]

[failed] com.jdibackup.ZipCloud.notify.plist (? 6d4beacf 0 - installed 2017-10-11) [Lookup]

[running] com.mackeeper.MacKeeper.Helper.plist (KROMTECH ALLIANCE CORP. - installed 2017-10-11) [Lookup]

[failed] com.pcv.hlpramcn.plist (? 9338dd16 0 - installed 2017-01-23) Adware!
[Remove/Report]

[failed] com.smithmicro.cleaning.schedulermailer.plist (? 31609ab3 0 - installed 2014-05-10) [Lookup] - /Library/Smith Micro/Common/schedulermailer: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2017-06-14) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b 473ad694 - installed 2015-03-13) [Lookup]

User Login Items:ⓘ

SkyFonts Application

(/Applications/SkyFonts/SkyFonts.app)

Safari Application

(/Applications/Safari.app)

Monosnap Application

(/Applications/Monosnap.app)

Dropbox Application

(/Applications/Dropbox.app)

Notes Application

(/Applications/Notes.app)

Advanced Mac Cleaner Application

(/Applications/Advanced Mac Cleaner.app)

Google Chrome Application

(/Applications/Google Chrome.app)

Internet Plug-ins:ⓘ

DirectorShockwave: 11.6.1r629 (installed 2011-08-18) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2017-06-15) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2017-05-12) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-25) [Lookup]

FlashPlayer-10.6: 21.0.0.213 (installed 2016-04-08) [Lookup]

AdobePDFViewerNPAPI: 11.0.0 (installed 2014-02-24) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-01-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-10)

Flash Player: 21.0.0.213 (installed 2016-04-08) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

SharePointBrowserPlugin: 14.1.0 (installed 2011-05-15) [Lookup]

AdobePDFViewer: 11.0.0 (installed 2014-02-24) [Lookup]

iPhotoPhotocast: 7.0 (installed 2014-01-21)

JavaAppletPlugin: 15.0.1 (installed 2011-12-26) Check version

User internet Plug-ins:ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

Safari Extensions:ⓘ

[enabled] Responsive Browser - Mirko Santangelo - https://github.com/mirkosantangelo/Responsive-Browser (installed 2015-03-16)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-22)

[not loaded] chumsearch - me (installed 2017-01-23)

[disabled] AddThis - AddThis - http://www.addthis.com (installed 2014-05-10)

[not loaded] jbsearch - jbsearch - http://www.yahoo.com (installed 2015-03-29)

[enabled] Resize - Chen Luo - http://chenluois.com (installed 2014-02-24)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2016-04-05) [Lookup]

WacomTablet (installed 2017-05-12) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 998.98 GB Disk used: 178.21 GB

Destinations:

MC HD [Local]

Total size: 999.86 GB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 178.21 GB X 3)

Top Processes by CPU:ⓘ

6%
Google Chrome Helper

5%
Google Chrome

3%
WindowServer

2%
kernel_task

2%
Google Chrome Helper

Top Processes by Memory:ⓘ

1.33 GB
kernel_task

1.26 GB
MacKeeper Helper

1.13 GB
Adobe InDesign CC 2017

464 MB AntiVirus

343 MB WindowServer

Top Processes by Network Use:ⓘ

Input Output Process name

7 MB 7 KB kernel_task

688 KB 517 KB mDNSResponder

326 KB 357 KB Dropbox

32 KB 41 KB apsd

46 KB 26 KB Mail

Top Processes by Energy Use:ⓘ

16.90 WindowServer

3.98 CEPHtmlEngine Helper

2.08 Dock

2.00 Microsoft Word

Virtual Memory Information:ⓘ

4.38 GB
Available RAM

645 MB Free RAM

11.62 GB
Used RAM

3.75 GB
Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Monosnap: 3.4.2 (installed 2017-10-11)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-10-11 20:47:04 MacKeeperATd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

terminating with uncaught exception of type NSException

abort() called

2017-10-11 15:21:24 Last shutdown cause: 3 - Hard shutdown

2017-10-11 13:39:18 com.apple.photomoments Crash [Open]

Cause: dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

Could not look up: com.apple.secinitd

2017-10-11 12:55:39 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select apsEnvironment, isApplication, isCKSystemService, canMasquerade, canSetEnvironment, allowCustomAccounts, canAccessProtectionData, canSetDeviceIdentifier, hasAccessDuringBuddy, hasLightweightPCS, hasTCCAuthorization, allowsPowerNapScheduling, isOOPUI, allowsParticipantPII, displaysSystemAcceptPrompt, appIdentifier, clientPrefix from AppBundle where appBundleIdentifier = ? AND sourceAppBundleIdentifier = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/USER/Library/Caches/*/CloudKitMetadata, fs:(null)/(null)'

abort() called

terminating with uncaught exception of type NSException

For me, I also had to delete an entry called:

name = "https://gmail.com"

Kind = Identity preferences

That did it for me. I have too many saved credentials with "gmail.com" in them (my email), so searching 'gmail' isn't so easy. Hopefully helps someone else too.

I've exactly the same problem since the recent update. However two google accounts, only does it on one, constantly asking for password, spinning circle when I try to sort it. Can't add a Gmail account.

Let's see what we can do to get your Gmail account working.

If you log into your Gmail account, do you have two step authentication setup? Let's check your settings:

Log into your account: https://myaccount.google.com/intro/security

Click on Sign-in & security

Scroll down to Signing in to Google

In the Password & sign-in method box, you will see if you have 2-Step Verification turned on.

If yes, then click on App Passwords.

On the next page, select app and enter Mail and device (your Mac's name) and click on Generate to create this temporary password used to setup Gmail in Mail on your Mac.

If you still have problems....Download EtreCheck. Etrecheck is a diagnostic tool recommended by Apple Support personnel. Paste the results in a reply. This is similar to Apple's System Profiler but has more info that can diagnosis issues on your Mac.

http://www.etresoft.com/etrecheck

Dear Diane,
I really followed your instructions and tried all the other provided ways with i found online.
On it now for 5 hours in a row but without succes…

I still can't access Gmail or instal/add an account.
Is it possible to help me out with teamviewer?

Awaiting your respons, best regards, Monique

Your Etrecheck report show many issues that need correcting. So many that I would have you do a clean install rather than try to fix all the issues you have.

Do you have an external drive that can be used to make a clone backup of your data? You do have enough room to partition your drive but it's best to use an external drive.

I am having the same issue. Any attempt to add a new google account results in the image above.

Has anyone else had this issue?

Not only does it do this if I try and set up a new account, but even when I signed in after first installing OS 10.10.3 it told me to check my password on my currently existing account and did the same thing where it would hang. It does it both in system preferences as well as through the mail app.

Hi

The problems with google mail seems to be more general. I am experiencing mails staying stuck in outbox and deleted mails reappearing .

Ive just added an account without any issues. It hung for a little while but presumed it was my ISP which is slow at this time of the day.

I have the same problem, some found a solution?

Van Pereira

I have the same problem too. I have two google accounts but when I tried to edit either of them, they'd have this problem. I deleted both of them and couldn't add it back.

something seems to have broken with Apple's attempt to support two step verification without needing app specific passwords. seem to be several other threads with people complaining about problems with Google accounts after the update.

try adding your account as "Add Other" instead of Google as a workaround.

Try adding the account directly in Apple Mail > Preferences > Accounts.

Still have problems...

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem. (you'll need your password to create the new account)

CREATE A NEW USER

Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching.

Open Mail and see if you can add account.

I have this exact same problem too.