Photos library won't upload

I have been hoping for an "iPhoto" in the cloud for years, so I am excited about Photos. So, I upgraded my library without any trouble, but my library won't upload to the cloud. It seems to be stuck. If I go on my iPad, I can see the albums have been created, and I think a very small number of photos have also. However, after 2 days, there has been no change. I have checked the settings on my iMac, and I even restarted it. When I go under preferences, then iCloud, it says it is uploading, but nothing is moving. The connection is fine.


Any ideas?

Posted on Apr 13, 2015 6:04 AM

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18 replies

Apr 14, 2015 8:00 AM in response to Hydrick

Having the same problem. I have about 5000 pictures. Last night 148 had been uploaded this morning looks like 165. Count on iCloud preference hasn't changed at all. Tried the suggestion to disable antivirus and wifi and rebuild photos. Doesn't seem to have done a thing. Count on photo preference doesn't seem to have moved at all. One strange thing. All my pictures appear to be on one of my two iPads this morning. While the other iPad, iPhone and iCloud all show the 165 pictures. The photos that have uploaded appear to be my newest pictures (last 30 days) plus my old photos which had been there originally from photo stream.

Apr 14, 2015 2:42 PM in response to jnwelty

It's worth noting that there are a few background processes that run when you are uploading initially... if you open Activity Monitor, look for a process called com.apple.photos.VideoConversionService or com.apple.photos.PhotoConversionService and see if it's consuming lots of CPU. This is what is stopping the upload - your Mac is converting your videos to a different format.


I think the reason for this process is it's converting any videos in your Library that won't run in a browser or an iOS device. The process cloudd also appears to be the process that handles the uploading once the conversion is done. Seems that it's one at a time (it won't upload other photos/videos while it's converting one).


Most of this is guesswork, but I'm pretty sure it's correct... I find that sometimes Apple hides information like this to its' detriment. Displaying this info somewhere would stop a lot of frustration. Maybe an Activity Window for Photos? It doesn't have to be visible all the time, maybe only appearing when background tasks are running, such as the initial upload of thousands of photos and videos, especially if there's another process doing something CPU intensive such as video conversion.


I found during the beta that com.apple.photos.PhotoConversionService would sometimes hang... not sure if they've improved this process and ironed out the bugs and better respawning.


Maybe in the future you will have the option to just upload the original video and the com.apple.photos.PhotoConversionService sits on Apple's servers doing all the legwork. One can only hope as this is a bit rubbish - my fans were on constantly and my MacBook Pro heated my bedroom for a few days while it did its' thing.


Good luck anyways, once it's all working it's pretty slick

Apr 14, 2015 2:33 PM in response to Jamie Kelly

Found this:


This process is actually generating medium and small sized videos for quick playback on any devices that are not holding your full sized library. The videos are temporarily stored here before they are uploaded to iCloud.

Photos Library.photoslibrary/private/com.apple.cloudphotosd/CloudSync.noindex/Generate dVideoDerivatives

As far as I can tell the additional space does not count against you. It seems that Apple has decided it is cheaper to take up a bit more bandwidth than to do the video processing on their end.


Kudos to TomK at this forum. for the info above. Confirms my guesswork at least!

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Photos library won't upload

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