iCloud Photo Library upload killing internet connection

Same issue here as well.
I average about 12 Mbps down and 3 Mbps up; not blazing by some standards, but pretty decent for what I do.
After transitioning (or attempting to transition) to iCloud Photo Library my internet just crashes. I don't mean that it slows down, I mean it shuts down completely and won't come back up until I reboot my modem. I also use iTunes Match, so I understand slow connections and taking a few days to upload a large library. This is completely different.

I didn't make the connection initially and at first thought something was going on with my ISP.
They verified that I was without internet, but that the problem was not on their end.
It only took two instances before I made the definite connection between the internet crash and opening Photos.

I just now downgraded my iCloud storage and changed settings in the Photos app.
I won't use this service again until Apple fixes it.

I measure my speed regularly and the speed when measured from speed test sites always reflect the routers own statistics. with a 1000Kbps up speed, the library should be well and truly uploaded after a week. I've got roughly 16 percent uploaded. Even when left on with nothing else on uploading or downloading, after several hours or overnight, there is no difference in the count left. Given that so many others in many different locations are having exactly the same issue, basic troubleshooting would point to something different other than my connection.

Excuse the typo in the previous post on speed but the problem is still the same.

1000Kbps = 1Mb/s

The upload will take a very long time, your connection is slow (about 5 times slower than the national average)

Yes, that fact has been cited several times on this thread and as someone who has worked in IT since 1986 i'm very aware of how many bits are in a byte. Let me make it extremely clear as you seem to be hung up on something. I know that a 50GB library is going to take a very long time to upload with a max upstream of 1000Kbps. What I'm saying is that even after a week of monitoring I still only have 16% of that library uploaded. After turning everying off for 5.5 hours at least (sometimes leaving for 8 hours overnight) and letting only the Photos upload run, the count of the number of photos to upload has not changed at all or changed only by 1.

gjlamb wrote:

Yes, that fact has been cited several times on this thread and as someone who has worked in IT since 1986 i'm very aware of how many bits are in a byte. Let me make it extremely clear as you seem to be hung up on something. I know that a 50GB library is going to take a very long time to upload with a max upstream of 1000Kbps. What I'm saying is that even after a week of monitoring I still only have 16% of that library uploaded. After turning everying off for 5.5 hours at least (sometimes leaving for 8 hours overnight) and letting only the Photos upload run, the count of the number of photos to upload has not changed at all or changed only by 1.

At this time you do not know accurately how much is uploaded, only after uploading is completed do the figures become accurate.

But you're the IT guy so you don't need me to tell you.

Are you for real? There is a count of number of photos left to upload in the application! It is decreasing but extremely slowly and as I've stated several times already, often not at all for a very long time. Are you actually using these apps or just inputting conjecture?

gjlamb:

5.5 or 8 hours seems extreme for only 1 photo uploading in that time. What I have observed is that the photos go up in batches. You should not see the count decreasing by only 1 at a time (unless perhaps for a video). I see it decreasing by 20 or maybe 40 at a time. The count sits for some time until that batch gets uploaded, then gets decremented by the size of the next batch. The size isn't alway exactly 20 in my case, either, but some number around that, and it seems to vary. You and I have the same upload speed, but perhaps you have many more multimegapixel photos than I do. You SHOULD see progress over time, however slow it might be.

As I've said several times already, there are a couple of ways to make sure of progress. You obviously monitor the Preferences pane for Photos for the number of pix remaining to be uploaded. You can also monitor the Network pane of the Activity Monitor. Finally, you can log into iCloud on a browser to see what pix are there. If you scroll to the end of the available pix, you should see a count of the pix already there. That number plus the number remaining should equal roughly the total number of pix you have, minus whatever pix are in transit. One caveat: I suspect that each frame of a video counts as one photo in the count reported in the preference pane, because my count started at over 10,000 photos, while Photos itself says I have 8000+ photos and videos.

If I'm right about that last conjecture, then you might appear to be stuck when a very large video clip is being uploaded. Just a thought, anyway.

gjlamb wrote:

Are you for real?

my upload speed is only 1000Mbps

Only an IT guy could post that and not notice how absurd it is, feel free to sort it out yourself, I don't need your attitude

Mack Palm Springs wrote:

To Not Cloudy:

I know you are trying to help - and Thank you. But in this you are wrong. There are too many people with this problem. I support about a dozen friends and family - across the country. Different ISPs, different plans. The problem is WIDESPREAD - not isolated. (As an IT professional with 4 decades of experience and 3 decades in TCP/IP and a Mac since Macintosh 1984 - I believe this is a protocol issue of some sort. Some "deadly embrace" in the download. But this speculation on my part. It is what I see from Little Snitch and iStats telling me who is using the network during the download attempts.)

I will tell anyone to AVOID Photos on iCloud until I see (on this post or some new show) that this is fixed.

As an IT professional then you know that business purchase conditioned lines and the fastest they can get from the best provider available.

Its not a download - its an upload starting at your home - in a system that is more about downloading then uploading.

The frequently asked Iphoto document - does advise you you should keep a backup of your photos - so that is why I question if Apple thought people would upload all of their photos instead of just a select set - as they would be synchronized to other devices.

Frequently asked iphoto

https://support.apple.com/en-us/HT204264

extricated wrote:

I just now downgraded my iCloud storage and changed settings in the Photos app.
I won't use this service again until Apple fixes it.

Send feedback to apple at http://www.apple.com/feedback/

I know you're trying to be helpful here as well, but you're missing and oversimplifying the issue at hand. iCloud Photos upoloader is locking up modems. This isn't that they're slowing down, they stop passing traffic completely. I'm anothe IT professional, been in the field professionally for about 15 years now, and I'm stumped currently. iCloud is known for being hard on networks and not very manageable, but this is a whole different issue. It appears to be locking up the cable-Ethernet bridge. They're maybe malformed packets of some kind. Maybe somebody with more expertise in wireshark can chime in?

Tim Bloom1 wrote:

I know you're trying to be helpful here as well, but you're missing and oversimplifying the issue at hand. iCloud Photos upoloader is locking up modems.

Really, why doesn't it lock up any of mine then, are there different versions of iCloud Photos uploader around, did I get the one that works and you got a different version. Tell me Mr IT professional (the last person claiming to be a IT Pro also said that his upload speed was 1000 Mb/s) how we laughed.

Gentlemen

Please stay on the subject.

We are others that have had the exact same problem. My Modem also stopped responding.

In my case I took my computer to work and did most of the upload from here...

So I did not end up rebooting my modem more than once.

Please again....

The funny thing about bugs is that they will rarely manifest themselves on the majority of configurations. Otherwise they'd, hopefully, never made it out of beta testing. Usually only bugs that affect a small fraction of the user base make it past that point, but are then discovered in the 1.0 phase. Which is likely what we see here. This is not a major fault of apple's, it's something inherant in all software development. And this is generally how it goes. 1.0 anything is pretty much lovingly called public beta 2.0 for this reason. Apple obviously knew all about this, hence their reasoning for such a lengthy beta program, to reduce the prevalence of these.

The useful part of a community forum here is to reach out to others that are experiencing the issue as well and find commonalities between configurations so that a theory as to the bug's origin and trigger can be reach. With this information, we can devise a workaround or at least an informed feedback to provide to apple's engineers.

Please understand that people are coming here for assistance and positive community interaction, not to just be directed to the feedback page after having their issue skimmed over and given a canned response. If they wanted that, they'd call their ISP.

Could you inform me as to what model your modem is?