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iTunes library on network drive, no longer able to download from store

I have my iTunes library stored on a WD My Cloud drive. Suddenly today I have found that I cannot download anything from the iTunes store (movies or music).

I get an error saying "The required folder cannot be found. Please check that the connection to the network is active and try again."

I have the WD drive mapped to Drive M and my iTunes library points to the iTunes folder on that drive. I have confirmed the drive is up and the connection is good.

I can play music and movies in iTunes from that drive.

I have shut down iTunes and rebooted the computer multiple times.

I'm running Windows 8.1 x64

ITunes version 12.1.2.27

I'm looking for any help at all. I'm getting quite frustrated.

I do have iTunes set to Keep iTunes Media folder organized and also set to Copy files to iTunes Media folder when adding to library

Posted on Apr 15, 2015 3:30 PM

16 replies

Apr 19, 2015 7:42 AM in response to turingtest2

turingtest2 wrote:

Try signing out of the store and then back in again. iTunes may do a better job of matching up your purchases with the library content.

tt2

I tried that and nothing changed. I am discovering that some of the movies actually are missing from my downloaded library. No idea how that happened because I always download them when I buy them. It sure would be easier if it only showed the files that are actually missing.

iTunes library on network drive, no longer able to download from store

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