Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to enable wi-fi calling on iPhone 6 with Metro PCS

I have been with Metro PCS for about a month now. I purchased my iPhone 6 directly through Apple and it came with a T-Mobile sim card preinstalled. For a few months, I had T-Mobile as my provider and I was able to use Wi-Fi calling. However, with Metro PCS, I am currently having some issues. When I go to Phone and then the Wi-Fi calls option, I turn the Wi-Fi option on and a page pops up that is T-Mobile branded asking me to enter my E911 address. I do as requested and hit Save at the bottom of the page. When I get a message that it had been saved successfully, I click on the close button at the bottom of the page. Once the page closes, the Wi-Fi calls option is still not enabled. This does this to me every time. I have called MetroPCS numerous times and all they tell me is that they will update the address on their system and that it should work. It has never worked for me. MetroPCS has also refreshed my data settings and that still didn't solve my problem. I am completely clueless on what to do because MetroPCS is owned by T-Mobile, so I would assume that the Wi-Fi calling would work just as it does with T-Mobile.

iPhone 6, iOS 8.3

Posted on Apr 18, 2015 12:30 AM

Reply
Question marked as Best reply

Posted on Jun 25, 2015 7:11 PM

I emailed MetroPCS regarding this issue as well. If they get back to me with a solution, then I'll post it up here.

31 replies

Nov 3, 2015 8:47 AM in response to Victor-3724

Victor, There is an option to enable it under the iPhone as CubsFan posted in the first message. The problem lies with getting it to actually work.

The option is there, but does not work. Read the first post, as the problem is described best there. There seems to be no solution, as Metro PCS told me that they only support wifi calling on Metro PCS branded phones. I'm assuming Metro PCS wants you to upgrade to their parent company Tmobile, in order to get this feature to work.

Dec 29, 2015 5:33 AM in response to KiltedTim

Metro PCS doesn't currently sell the iPhone, never has, and probably never will. They only sell Android or Windows Phones. They do sell the Samsung Galaxy S phones at retail price.


Anyway, onto the wifi calling problem with the iPhone running on the Metro PCS network, this is the error I get... which leads me to believe that it's a carrier problem.

User uploaded file

How to enable wi-fi calling on iPhone 6 with Metro PCS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.