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How to enable wi-fi calling on iPhone 6 with Metro PCS

I have been with Metro PCS for about a month now. I purchased my iPhone 6 directly through Apple and it came with a T-Mobile sim card preinstalled. For a few months, I had T-Mobile as my provider and I was able to use Wi-Fi calling. However, with Metro PCS, I am currently having some issues. When I go to Phone and then the Wi-Fi calls option, I turn the Wi-Fi option on and a page pops up that is T-Mobile branded asking me to enter my E911 address. I do as requested and hit Save at the bottom of the page. When I get a message that it had been saved successfully, I click on the close button at the bottom of the page. Once the page closes, the Wi-Fi calls option is still not enabled. This does this to me every time. I have called MetroPCS numerous times and all they tell me is that they will update the address on their system and that it should work. It has never worked for me. MetroPCS has also refreshed my data settings and that still didn't solve my problem. I am completely clueless on what to do because MetroPCS is owned by T-Mobile, so I would assume that the Wi-Fi calling would work just as it does with T-Mobile.

iPhone 6, iOS 8.3

Posted on Apr 18, 2015 12:30 AM

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Posted on Jun 25, 2015 7:11 PM

I emailed MetroPCS regarding this issue as well. If they get back to me with a solution, then I'll post it up here.

31 replies

Feb 23, 2016 8:27 PM in response to Handrade773

if u added the address through profile page on the metropcs website that doesnt register e911 address. i called the customer service and they added it to my account. they asked me to provide another address other than my home address if i want to use my home address as e911 address so I ended up giving my office address as alternative. Try calling customer service and hope it works out for you.

Mar 18, 2016 11:56 PM in response to 4PPL3 C4R3

If you mean the iPhone 6 is not compatible with MetroPCS that is incorrect. I own an iPhone 6 originally purchased from Verizon and it's been perfectly on MetroPCS for over one month.


If you mean Wi-Fi calling is not supported by MetroPCS on iPhone 6, you *may* be correct based on information provided by Apple's support website. That said, I just tried and have been able to successfully activate the feature without calling customer support. However, I will need to test it before I can say for sure that it actually works.


When I first enabled it, it appeared to be working, but after a few minutes it appeared to be deactivated. I also received the "contact your carrier message" at one point. I restarted the phone and now it once again says it's activated in the upper-left corner of the screen. It also seems to be activated in the settings. If it drops again I'm calling customer support in the morning based on Handrade773's comment.

How to enable wi-fi calling on iPhone 6 with Metro PCS

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