Can connect to Itunes but cant download songs err .3150

Question

Level 1

8 points

Can connect to Itunes but cant download songs err .3150

Cant download songs keep getting "the network connect could not be made" err = .3150.

Seems a bit strange as I can surf the net and the store, just can not play and demo's or download.

Diagnostics state:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
GBT _ AWRDACPI
iTunes 7.0.1.8

Current user is an administrator.

Network Adapter Information

Adapter Name: {710B591D-5BA3-4CE2-BD90-AACDABE726D7}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC #2 - Packet Scheduler Miniport
IP Address: 10.0.0.2
Subnet Mask: 255.0.0.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Sat Oct 21 16:49:20 2006

Lease Expires: Sat Oct 21 18:49:20 2006

DNS Servers: 10.0.0.138

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.
ZoneAlarm Firewall is installed.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Windows XP

Posted on Oct 21, 2006 2:32 AM

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Answer 1

swiater4

Level 1

0 points

Oct 21, 2006 7:17 AM in response to EM267

I got the same problem went downloading CDs. It downloaded songs off each one and errored out. Then It locked up and when I restarted the downloads were gone and I was charged for the music I did not receive.

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Answer 2

DR JGG

Level 1

0 points

Oct 21, 2006 8:03 AM in response to EM267

I am having the same problem. I can download some of the songs, not all of them, and get a message connection could not be made error 3150. Any help?

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Answer 3

jrthomer

Level 1

0 points

Oct 21, 2006 8:13 AM in response to EM267

But the network diagnostic always says it's able to connect! I think it's a Quicktime problem bcause 3150 is a Quicktime code, but my Quicktime is up to date as well.

Connecting to the store in the new version of iTunes is also a problem. Sometimes it connects, somtimes it doesn't. When it doesn't connect the network diagnostics always say it was able to connect!

AARRRRGGGGHHH! HELP - APPLE, ARE YOU OUT THERE?

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Answer 4

jrthomer

Level 1

0 points

Oct 21, 2006 8:25 AM in response to DR JGG

I've had the same problem. I bought an album, some songs downloaded, some didn't with an "err=3150" message. I discovered that if you click on "Store" in iTunes, then select "Check for Purchases", it will select all of thesongs you have purchased that haven't downloaded and try to download them again. It will download a few, get the error message on the rest so you have to keep repeating it - you'll eventually get all of them downloaded but it is a HUGE PAIN!

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Answer 5

Oct 21, 2006 9:29 AM in response to EM267

I'm having the exact some problems with downloading songs, now even connecting to itunes. I'm glad to know it's not just me. Hopefully this will be fixed soon.

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Answer 6

MD727

Level 1

0 points

Oct 21, 2006 9:43 AM in response to ia2oceanrn

I cannot connet either - I have uninstalled itunes and still cannot connet to the store....gald to know it's just not me - noticed that others here that are having problems are also running a sony machine - any concidence?

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Answer 7

DR JGG

Level 1

0 points

Oct 21, 2006 9:48 AM in response to EM267

Thank you, Finally got them downloaded but it took multiple efforts both by going to check for purchases and simply redownloading from the download page. Never had this problem before I upgraded to 7.01.

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Answer 8

CincyDP

Level 1

0 points

Oct 21, 2006 9:54 AM in response to EM267

Exact same issues - just want to add to the postings, so that potentially Apple will take notice. I'm sure that eventually, they will take note, when their big dollar generation monitors (visual = HUGE Vegas slot machine) start slowing... "Hey, what's going on, we haven't received but 10% of our normal take since Thursday".

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Answer 9

MD727

Level 1

0 points

Oct 21, 2006 10:16 AM in response to CincyDP

great point - they'll fix it when their wallet starts shrinking....

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Answer 10

EM267 Author

Level 1

8 points

Oct 21, 2006 7:07 PM in response to EM267

This is the reply I have got from Itunes, doesnt help me but might you guys.

I apologize that you are receiving network errors when attempting to download. I noticed in your Network Diagnostics log that you have Zone Alarm installed. Please note that numerous errors may be caused by the presence of web acceleration, an internet router, or firewall software. While the iTunes Store is unable to provide technical support, I can recommend that you either test your connection to the iTunes Store without the presence of this software or configure your system to allow access to the iTunes Store's address.

For assistance in configuring your firewall or accelerator software, you may need to contact its manufacturer or your Internet Service Provider. When contacting support representatives, it may be useful to have the following information:

"Well Known" TCP and UDP Ports Used By Apple Software Products
http://www.info.apple.com/kbnum/n106439

iTunes for Windows: Music Store - Using With Internet Filters or Accelerators
http://www.info.apple.com/kbnum/n93434

You may also find a resolution in one of the following articles:

iTunes for Windows: Possible iTunes Store errors
http://www.info.apple.com/kbnum/n93431

If you use Windows, this article can help you pinpoint any software conflict that might be causing this error:

Using MSCONFIG to troubleshoot conflicts in Windows
http://www.info.apple.com/kbnum/n302538

Apple Discussions are a great source of information where everyone from new users to experienced pros can interact and share information about Apple products and their usage. You can find the iTunes discussions group at:

http://discussions.info.apple.com/itunes

If you continue to experience difficultie, please reply to this email with the following information:

1. Your IP address
2. The time at which you received the error message
3. The web order number of the items you were attempting to download
4. The operating system you are using (Mac or Windows)
5. The version of the operating system
6. The version of iTunes you are using
7. The kind of network connection you are using (for example "dial-up modem" or "cable modem")
8. Your network connection speed (if you know it)
9. Your Internet Service Provider
10. The text of any error messages you have received
11. Your billing address, for security purposes, and permission to reset your password.

Order numbers begin with the letter "M" or "W." You can find them on your iTunes email receipts as well as in your Purchase History. If you need to review your Purchase History, follow these steps:

1) Make sure that you are using the latest version of iTunes. You can download the latest version free of charge at: http://www.apple.com/itunes/download

2) Open iTunes and from the Store menu, choose "Sign In", enter your account name and password, and click the Sign In button.

3) From the Store menu, select "View My Account".

4) Click Purchase History. You should see the order numbers of the items you have purchased.

If you ordered an iTunes Gift Card from the Apple Store online, you can obtain your order number from the Apple Store's Order Status website at http://www.apple.com/orderstatus.

As soon as we receive this information we can investigate the issue you are experiencing. You should receive a response from us within 72 business hours.

Sincerely,

Timmy
The iTunes Store Team
http://www.apple.com/support/itunes/ww/

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Answer 11

rollymon

Level 1

4 points

Oct 22, 2006 5:04 AM in response to EM267

Now that I can finally connect I won't let me buy songs. The error message is that my credit card information does not match my zipcode. Same card info I have used for over a year. I checked the info on the card and it is all correct. Took it off and reentered and the same problem. It is getting harder and harder to spend money on this site.

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Answer 12

Oct 22, 2006 9:45 AM in response to EM267

I tried that,I thought maybe it was Zone allarm,,but its not cause I shutdown ZA and it still did not work,Iv'e tried everythng,even uninstalling everything and reinstalling,and still,,oh well i'm sure soon someone will fix this,we just have to have vigilance and we will get it fixed.

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Answer 13

Oct 22, 2006 10:24 AM in response to EM267

listen mr admin it is
system errors
i shut down all possible
and known programs that could
interfere with itunes store
and it still didnt work
7.0.1 ***** you need to get on it
on making a new itunes and releaving the kinks
and i tryed ituens from 10 diff comptuers
all friends computers and it doesnt work
itunes (apple) has a major money sucking
mistake

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Answer 14

Oct 22, 2006 10:30 AM in response to EM267

I am having the same issues - while I am able to get into Music Store... I can only listen to some song samples. And some songs don't download and when I check for purchases, it still doesn't download.

Since I had many issues last time I upgrade to a new version of iTunes, I am still on 6.0. So I believe these issues are on the Apple end due to the changes they've made implementing 7.0.

Any help would be appreciated!

Dell Dimension 2400 Windows XP

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Answer 15

Oct 22, 2006 10:31 AM in response to wesesmuybonito

IM SICK OF THIS!!! APPLE PLEASE GET ON THE CASE!!!

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