Videos insterted into Keynote Lost linkage when Relaunch Program

CarlEmail, How did you move Keynote? This sounds as if it could be a temporary solution till the Keynote team fix this problem.

Kaspar, If you hold down the "Alt" key when you select the "File" menu, you will see "Save as".

I just dragged it into '~/<username>/Applications'. It also worked from the desktop.

Thanks for the ALT - tip. Hope the video issues can be solved as well, today again the same problem. Really strange.

This is exactly my setup and situation too. Nothing gets touched and Keynote is closed then reopened all video files are not connected, just proxy stills. And, it won't allow you to put them back in. I did notice that if I played them beginning to end in Quicktime on the desktop, SOMETIMES, it would let me put them back in the presentation. But, close Keynote and open it again and most, if not all, of the videos are disconnected and won't allow them to be re-inserted.

It sounds like some config or pref file corruption since when the program is moved out of the Applications folder - it creates all new support files and seems to work. I'm not sure where all of the Keynote support files are. I dumped every one I could find in my system and it rebuilt them when I opened Keynote again, but it didn't solve the issue.

Has anybody had any success solving this or know where all the support files are that can be trashed?

Gary,

I have this same problem, and your solution does not work for me. I have hundreds of presentations (I am a professor)

and hundreds of videos. Any one presentation might link to 20-30 videos. (I teach graphics and photography.)

It is impractical to save videos in each presentation; they would be circa 1 GB each, rather than 50MB each.

For years I have been using Keynote '09, keeping the videos in a nearby directory, and linking to the videos

from my presentations. As long as I keep these directories synced across my 5 computers (including laptops),

presentations open correctly on each computer, and can access my videos. However,

this functionality appears to not work in Keynote 6.6.1 (on Yosemite). Is there a

workaround *other* than copying videos into presentations? Is there a fix in the works?

Otherwise, I must regretfully revert to Keynote '09, although I like the new user interface.

-Marc Levoy, Stanford University and Google.

BTW, I have been able to replicate the problems Carl is having. If I try to use the "Replace" button to find and re-link the video,

it tells me "The movie XXX couldn't be inserted", even though the video has not moved or been renamed. What has changed

is that I'm on a different computer. However, the directory structure is the same, e.g. /users/levoy/talks/presentation.key

and /users/levoy/videos/myvideo.mp4. This has worked for years under Keynote '09, and it also works under Powerpoint.

However, it does not work under Keynote '11. And as I said earlier, embedding every video in every presentation is a non-starter;

it would make each of my hundreds of presentations and class lectures each 1GB or more, and make it impractical to copy them

from computer to computer, e.g. from home to campus to my laptop. This needs to be fixed in the product.

I might also warn readers that reverting to Keynote '09 does not work smoothly. I tried exporting my Keynote '11 presentation to Keynote '09 format.

I then closed Keynote '11, opened Keynote '09, and read in the exported file. First, many things changed, e.g. the font of my presenter notes.

Second and more important, the file is corrupt relative to Keynote '09's expectations. In particular, if I try to add a slide and a video to this

exported presentation, Keynote '09 crashes. Actually, it first complains that the file has become corrupted and it must exit, but it can

neither save the presentation nor revert it; both operations fail. I am forced to Force-Quit Keynote '09, and I lose all my changes.

This bug is 100% repeatable. In other words, reverting a presentation from Keynote '11 to Keynote '09 does not work.

This is a nightmare that urgently needs an Apple fix.

Please Apple pay attention and fix this serious bug/flaw.

This is happening across all our macs some with the latest hardware and El Capitan updates. Once it happens on a mac no presentations on that mac will work.

We have an entire repository of presentations that are linked a repository of videos all following a strict naming protocol to prevent broken links. It has worked for years and has the advantage that videos and presentations can be updated without affecting each other. This entire structure is now broken and there is no work around as it continues to re-occur after resetting the prefs and it is not practical to embed the videos.

So we are working on an emergency basis to convert critical presos to Microsoft Powerpoint, what a waste of time!

We wanted to get away from Microsoft Powerpoint but with these types of serious bugs/flaws it is not possible.

Same issue here OS 10.11.2 Keynote 6.6.1

Add movies to slides, play fine. As soon as deck is saved, movies are replaced with proxy stills and attempts to re-link get you "couldn't be inserted error.

Files not moved, renamed, etc. I am not embedding in this case (I typically have a few dozen HD clips in my presentations).

made for a very embarrassing presentation yesterday. In front of peers I'm trying to wean off PowerPoint!

I did find that if you open source movies in QuickTime Player and re-save them, they will be able to re-link in Keynote.

I'm trying a save audio and video in file test later today.

Software

Keynote 6.6.1

OS X El Capitan 10.11.03

Symptoms

I'm having exactly the same problem.

I have deliberately set Keynote not to copy audio and movies into documents (in Keynote Preferences) because, as with many others, my Keynote files would become too big given the number and size of videos I use.

I have not moved the Keynote application or moved/renamed any of my external videos, but after saving, closing and reopening Keynote, I get the following message:

Some external movies are missing because they're no longer available.

In addition, when I try to reinsert the movie that is "no longer available", I get the following message:

The movie "[movie filename]" couldn't be inserted.

No reason or error code is provided. Other videos can be inserted. I am using H.264 ACC mp4 videos.

Diagnosis

This is clearly a bug. The only other thing worth mentioning is that I do also have a copy of Keynote 5.3 on my Mac from the old iWork package. It was not removed automatically when I downloaded a newer version of Keynote from the App Store. I wonder if this causes any kind of conflict, and perhaps I should remove it manually. I'm not sure how to do this completely and be sure of not adversely affecting the newer version of Keynote.

Action

I am going to report the problem to Apple at http://www.apple.com/feedback/keynote.html and suggest that all affected users do the same, as we should not assume Apple reads these postings.

Having the same issues here, that started about a year ago with Keynote 6.x under Mac OS X 10.10, and I'm still seeing them under Keynote 6.6.1 under 10.11.3. There is nothing unusual about my setup. I am not moving altering or renaming the movie files. The bug comes and goes.

Here are some clues:

When it happens, Console.log shows a bunch of errors:

2/15/16 9:45:48.667 AM Keynote[876]: *** Assertion failure #7: -[TSDMovieCompatibilityChecker initWithAsset:] TSDMovieCompatibilityChecker.m:57 invalid nil value for 'asset'

2/15/16 9:46:25.876 AM Keynote[876]: *** Error: -[TSPExternalReferenceDataStorage newBookmarkDataRelativeToURL:] TSPExternalReferenceDataStorage.mm:182 Error creating bookmark relative to URL file:///Users/me/Documents/MyPresentation.key

2/15/16 9:46:26.000 AM kernel[0]: Sandbox: Keynote(876) deny(1) forbidden-link-priv

Workarounds I've tried:

• Opening the MP4 or M4V file in QuickTime Player 7, then Save As.. to a MOV format, will often allow me to re-insert the video. (But then, oddly, sometime later it will fail, and the MOV file won't work, but I can then use the M4V files again).
• Once the bug hits, sometimes restarting the mac fixes things for a while. Sometimes it doesn't.
• I also see the "Can't save presentation" bug as well - not sure if these two issues are linked.

This is enormously frustrating. Has anyone submitted a formal RADAR: on this?

Update:

I have a new theory that this has something to do with iCloud accounts. When the problem happens, it seems that we get a lot of Sandbox / Permissions errors - as if suddenly my account is no longer authorized to write to the disk, even though this is a local machine and local account. What could be causing this?

I made some changes and I think that I may have solved the problem:

Steps to Take:

1. Do a full backup.
2. Go to System Preferences / Internet Accounts
3. Look for anything unusual. In my case I had a very old AIM account that had the exact same username as my iCloud username. My theory is that something about this setup was confusing OS X.
4. I deleted all of my internet accounts.
5. Reboot.
6. Re-created the accounts that I still used.
7. Rebooted again.

I then went into Keynote, manually re-connected all of my movie files again (sigh) and for a few days at least, the problem hasn't come back.

Nope, I spoke too soon. After editing a keynote presentation for about an hour this morning, the file failed to auto-save, and then I lost all my movies again. ARGH. This is a terrible bug. 😠😠😠😠😠

I have submitted this as #24887259 at https://bugreport.apple.com. Hoping this gets some traction.