You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Watch keeps locking

So, I setup a passcode on my Watch and I thought that it would stay unlocked while on my wrist and only require the passcode when taken off but that doesn't seem to be the case. Am I wrong?


I have Simple Passcode set, Unlock with iPhone turned on and also Wrist Detection turned on.

Posted on Apr 24, 2015 3:54 AM

Reply
95 replies
Sort By: 

Mar 24, 2016 5:26 PM in response to Sirenyard

Definitely software related. My watch worked perfectly for many months, then this behavior started. I too asked myself what I had done to alter the watch in any way, and I remembered I had loaded the "Delta Airlines" app the day before this started. I removed the app from my phone and it disappeared from my watch as well. Everything is now working perfectly again. I unlock in the morning when I put it on and it is good for the day. Apple needs to diagnose what this app and possibly others are doing to the watch to make them constantly lock, and introduce a fix in the next update.

Reply

Mar 24, 2016 6:51 PM in response to youngjacoby

take it to A Genius Bar. They are aware of the issue, they have replaced both mine and my wife's .. Is a known sensor issue - it's very intermittent so you "think" you have fixed it, but it might return any second. Or not! It's a weird one certainly. I wouldn't let my warranty expire though and suffer through faults.

Reply

Watch keeps locking

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.