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So, I setup a passcode on my Watch and I thought that it would stay unlocked while on my wrist and only require the passcode when taken off but that doesn't seem to be the case. Am I wrong?
I have Simple Passcode set, Unlock with iPhone turned on and also Wrist Detection turned on.
Same watch, same band -- 42mm gray -- won't stay unlocked on wrist while running and eventually loses stopwatch clocking while pacing miles. Watch as tight as comfortable. Essentially unusable at basic sports watch level. (Not using any of the useless fitness/activity apps, just trying to keep watch unlocked and stopwatch running while running.) Sensors not well calibrated for high level of activity and sweating? Very disappointing.
Silver with white strap arrived on Friday and (touch wood) works perfectly.
Cannot see how the watch colour can affect this but most examples I have seen are on the blank combo. Maybe that is just because it is the most popular colour and there are more out there?
If wrist detection isn't working contact apple support and get a new device. I did and that's resolved my issues. The tech also mentioned it might not be good to shower with the device. So I've stopped doing that as well.
***UPDATE DIRECT FROM APPLE SUPERVISOR***
I have spoken with an Apple Watch Support Supervisor, and he was very helpful. I sent him the video of me using the watch and it going into lock mode immediately. Apparently this is a well known issue for tattooed and non-tattooed individuals and is not something that is hardware related. It has been made clear to me that this issue is a software issue that is going to be resolved with OS2.0 which is expected to be released in the Fall. That is the part that *****. I hate to have to wait but at least I was able to finally speak with someone that was able to be up front and honest with me about this.
For now you must disable wrist detection which pretty much leaves your data vulnerable to anyone that is able to get their hands on your watch. Hope that helps.
Sorry but I would not buy that. My original space grey locked when on my wrist pretty much straight out of the box. Took it to the apple store and it did the same on the assistants wrist too. Deactivating wrist detection is a temporary fix.
On the other hand the replacement has had no issues since Friday when it arrived.
Has to be hardware unless it is a perfect storm of conditions that trigger it as a software issue.
Agreed. I contacted Apple Support with this problem on day 1, finally they have agreed to a hardware swap and I am waiting on my replacement now having shipped them my faulty unit. I don't think it can be software, even though that is also what I was originally told - it is after sending them data and further engineer investigation that it has become a hardware swap.
I had this problem until this morning too. Now, suddenly, it's working great. I don't know why... 😕
Just FYI - Apple Care DID replace my watch after the second trip to their Elk Grove, CA repair center. The first request was coded wrong by the Apple Care Tech so they looked for something wrong that was not and could not duplicate it. But - on the second trip, the wrist detection sensor was found to be faulty and the watch replaced overnight! The second watch works perfectly....
Have the same problem, so I deactivate the wrist detection, one week later i activated again and worked fine for a day, then the problem happened again.
It seems like the hardware is faulty and it works just for a while. I took the video of the problem and send it to the mac technitian, they will exchange the watch for a new one, but I´ll have to wait at least 5 days to get the new one. It´s the 42mm gray model.
I forgot to update this with what Apple did for me. In the end, they got me to ship my Watch to Ireland for attention of some AppleCare people to look at and I got a replacement a week or so back. All works perfectly with the new one so it's definitely a hardware problem.
I'm on the same boat here. No tattoos and no wrist detection! 😟
Apple Care will replace units with faulty "Wrist Detection" sensors...
BIll,they must replace not only via Apple Care but just under warranty. The sad history is that here in Brazil there's no support for the watch since it's not selling yet 😟
I Believe I was the first person in Australia to experience this, took it to the store and was able to demonstrate.. Weirdly Though, after a couple of weeks of testing it was returned to me.. That was a while ago, and I thought it must have been some strange software issue and got over it until this Morning, all of a sudden it is doing the exact same strange auto locking no wrist detection behaviour!
At least now I expect that the store will have a replacement for me, it was extremely jarring to go from "used to having the watch" then waiting a couple weeks without my Precious :-)
get it checked out before warranty expires- mine is extremely intermittent, 50 days of perfect behaviour then all of a sudden back to faulty mode.. No fitness, Apple pay or security is a risk, not to mention you're not getting the device you paid for!
Watch keeps locking
