app store error "this item is being modified"

I've been on the phone with tech support for over an hour. I talked with 3 different people and even sent a link to this thread. They are giving the problem over to the iTunes store since the problem is at their end and not with my computer or the App store software. I did mention that there were a lot of other people with the same issues. Fingers crossed.

Hello Kaymo27, If you decide to go the the apple store, yes you would need to bring the computer with you. And I suggest making

a Genius Bar appt. ahead of time if possible. I know this is far from ideal but after waiting days with no explanation and no real solutions

from apple.com it was what worked for me.

Add another disgruntled customer to the queue. Though I guess I should feel lucky as I received the PDFs within 24hrs.

Sadly I still get the same error as everyone else when looking to download Lion. "This item is being modified".

Bloody annoying, as is the lack of ability to get any movement from someone at Apple.

I'm tempted to start looking at installing Windows on the Mac Mini the Lion purchase was for while Apple decide what to do.

Everyone who has been caught up in this ridiculous glitch should be issued a full refund as soon as this issue is solved (which is hopefully SOON). I upgraded the primary software I use for my business and it won't run on anything earlier than mountain lion, so until I have mountain lion installed, I literally can't work. Unfortunately I can't even downgrade the software, so I'm currently unemployed because of Apple's negligence.

If only an Apple Store were within reasonable distance from my home, I would be all over this option. But, as it stands, it's more than 4 hours to the nearest Apple store in Albuquerque from where I am in southwestern Colorado. No, thanks. I feel frustrated on my part, but also a bit embarrassed for Apple. It would be great if someone would at least acknowledge the issue and stop telling me to "try again in 24 hours" each time I talk with a rep.

Same story here: bought Lion online, waited a couple days for the redeem code, tried redeeming...and got the "this item is being modified error."

Called Apple's tech support 4 days ago: The guy said it was a known issue and I should "try again in 48 hours." And then he said "and if THAT doesn't work, you should try again in another 48 hrs." That makes me feel powerless and duped by a company that doesn't much care.

I've got an idea:

Hey Apple, how about the next time I buy something from you, I'll just take the product home with me -- and when you ask me to pay I'll tell you "try calling me in 48 hours. Maybe I'll pay you then."

So frustrated.

Did anybody resolve this issue without going to the Apple Store? Just curious.

I'd love to know the answer to this as I'm in the same boat. They haven't even responded to my email yet, so I'm very happy to see all the comments. Will let you when I get a resolution.

A member of support contacted me yesterday morning via email. I answered their questions and I'm currently waiting for a follow-up response.

If I hear anything useful today, I'll post it here.

The email reply I got from "a Senior Advisor with the iTunes Store Customer Support" said I should:

a. Update my iTunes (why? I bought from the App Store, not iTunes)

b. try another network connection, and

c. create a new User Account, and try to redeem from that

… there was no indication in the email that he was aware of the fact that this issue has been affecting multiple users for at least a week.

Let me make some assumptions:

- The problem is on Apple's side, and fooling around with our network settings and user accounts is not likely to help

- Apple is aware of the problem and is actively trying to resolve it

- At some point in time we will all be able to download the software we've paid for

What we don't know:

- What kind of a problem it is

- If everyone who bought Lion or Mountain Lion in the past week has been unable to redeem the software, or only some App Store customers

- When is the problem likely to be resolved

- If anyone who had the problem initially has been able to successfully redeem the software later

- If it will be resolved for every one of us at the same time, or if each one of us will need to take some kind of additional action to get our download

Gary Wright4 wrote:

The email reply I got from "a Senior Advisor with the iTunes Store Customer Support" said I should:

a. Update my iTunes (why? I bought from the App Store, not iTunes)

I actually tried to download it through iTunes just to see if it would work. You get an error message that says you need to use App Store.

I'm getting email from an iTunes Store Customer Support person, who said this...

We’ve escalated your case to our iTunes Engineering team. When this happens, the process can take longer than a standard tech support exchange. Engineers work at a high level, looking for root causes and solutions that will improve everyone’s iTunes experience.

I finally got a response from Apple support

To start off: I am very sorry for the continual difficulties this situation may have caused for you. I have some information that should help linked upgrading your Mac OS, but if these steps do not help you may need to contact technical support for a more in-depth assistance. They would have resources we do not have here in iTunes support. I will be sure to leave the contact information for them at the end of this email.

Carol, I would like to share with you the link to upgrade your Mac OS, please see:

Upgrade to OS X Yosemite

https://www.apple.com/osx/how-to-upgrade/

I SPECIFICALLY BOUGHT MOUNTAIN LION BECAUSE I DIDN'T WANT YOSEMITE. WHICH I MENTIONED IN MY EMAIL.

Seriously - is anyone reading this? This is fraud.

It seems like technical support and iTunes support are just trying to push this off on one another, with nobody willing or able to address the root problem.

I am LIVID that Apple doesn't seem to be taking this seriously, despite the growing number of people who are reporting the issue, with no resolution (sorry, but going to an Apple Store is NOT a resolution). This is theft, pure and simple. I had been planning on buying a new Mac desktop sometime in the next few months, now I'm not so sure I want to give them any more of my business.

I've just spent an hour on the phone to AppleCare and I'm still no nearer getting Lion. Went through four people to get to a senior guy, all nice people, but not able to help with a fix. Last guy is escalating it into engineering and has scheduled a call back. I'd take the darn thing to an Apple store if there was one nearer than 1.5 hours drive away.

Spend some of the shares repurchase programme money on fixing this please Apple. If they don't fix it soon I'll ask for a refund and install Windows on it instead!

OIMO wrote:

If they don't fix it soon I'll ask for a refund and install Windows on it instead!

I already asked for a refund. Apple's policy is, no refunds on software. The person I spoke to said they couldn't even do it.