Hi. Text & Email Notifications not showing on watch?

I seem to have the correct notifications switch on via the apple watch app on my phone, but they don't come up as an alert on the watch.


Any advice?

Apple Watch, iOS 8.3

Posted on Apr 24, 2015 7:59 AM

138 replies

May 23, 2015 10:08 AM in response to iClint_

Never tried the network settings reset, but glad it works for you! I did forget to mention that in my troubleshooting, there were clearly not only Watch sync bugs, but bugs on the iPhone side as well, that could often be worked around by re-initializing whatever data could be corrupted on the phone. (So this makes sense. The case I had was calendar not syncing, but deleting all events from my iPhone calendar and effectively reinitializing calendar's data on my iPhone ended up helping resolve the other problem with syncing.)


By the way, iClint_, I am guessing now that the latencies you're seeing with the watch getting notifications long after the iPhone are two-fold: (1) bluetooth flakiness (so, I know I sound like a broken record, but I bet you will see less delay / fewer delays if you try again now that your iPhone is working better), and (2) a long list of other reasons that are less likely to be worked-around until Apple fixes their stuff.


I have done tons of tests with different combinations of things, including both a Pebble and another bluetooth-based device, and most of the time those other devices got the notifications instantly whereas the watch was delayed. But today, for some reason, I actually get the notifications sooner on my watch than I do on those other devices, so.. who knows! I think it really is just bluetooth flakiness in the end. I really hate that bluetooth doesn't work. :-( I love bluetooth; I hate Apple's implementation that clearly still has a bug somewhere deep in the lowest level code and they just don't believe there's a bug, so they won't try to fix it. Apple, you gots a bug in your bluetooth stuffz.


Steve

May 23, 2015 1:03 PM in response to slgoldberg

OK, I have tried everything suggested here and still I only sometimes get notifications of email. Messages seems to always work. I have this problem on both my and my wife's iPhone 6+ phones, both with the latest software update. I have spent a long time with four different Apple support people on the phone and also over an hour with a nice (but unable to fix) Genius at the Apple store. This happens with both phones and with two different email providers, Gmail and Yahoo (Bellsouth). Like I said it works occasionally, so when the Genius saw it working once he was satisfied. I was tired of watching him change and rechange settings on both phones over and over. I really suspect it's a problem either caused or worsened by the recent software update, but try and convince someone at Apple that, good luck.

May 29, 2015 11:45 AM in response to iClint_

iClint_, you mean you're getting the red "disconnected from phone" icon whenever you switch off bluetooth? In that case, there's some other problem, i.e., your iPhone's wifi settings are not being correctly shared with the watch. In theory, and it works great for me, whenever you're on a wifi network and you are not moving (i.e., just sitting at home or work and using the same network for a while), your watch should be connected to the same wifi network as your phone. Then, if you turn off bluetooth (or walk into another part of the house so that you go out of range for bluetooth), the watch is supposed to continue to communicate with the iPhone over wifi. It sounds like for some reason, that's just not happening for you .. which is a different issue, but still something to maybe troubleshoot (separately). Not sure how to help you there.


But assuming you can actually get it to work so the watch is connected to the phone via wifi -- at that point, turning off bluetooth should resolve the latency issue with getting notifications on your watch. Though obviously it's not a great solution, but while you're still learning what's what, it could be useful to factor out bluetooth connectivity issues while troubleshooting other stuff.


Also, many people seem to misunderstand the notification model for the watch -- which is understandable, it's not comprehensible to begin with. But, there are many cases where you will never get notified on the watch, and this is "working as intended." People have posted about that either here or in other threads.


In short, there are two fundamental issues you should be aware of:


(1) Each iPhone notification mirrored to the watch is "all-or-nothing".


That means, either the notification does display on the watch, or it doesn't and never will. (This is by design.) In other words, there's no "sync" mechanism for missed notifications to show up as a red dot. (Delays are the result of communication issues between the iPhone and the watch, not somehow inherent in the model that there's some sync happening in the background. Sure, a notification that is attempted to be sent from the phone to the watch will be retried until it succeeds, but that's a lower level than what I'm talking about. I'm saying this "all-or-nothing" modality has to do with whether it even tries to send the notification to begin with.)


The red dot only shows up when you missed a notification that *was* delivered to the watch, but you didn't see it before the screen blanked (or you didn't dismiss it somehow; noting that there are multiple ways to dismiss.) But, if for the reason below, your phone decides not to send a notification to the watch, it will never go to the watch (that one notification, I mean, not future notifications from the same source). And in specific, I'm talking about notifications that are mirrored to the watch from your phone via "bluetooth" (in fact, they will go without bluetooth, but to parallel the notifications you would get to other bluetooth devices such as Pebble).

Note: notifications from apps running on the watch itself do not work the same way (so ignore this point and the next one for those types).


(2) For the notifications described in (1) above, notifications will only be sent to the watch if your iPhone thinks they should be!


The iPhone makes that determination itself, based on a few things such as whether or not the watch is connected, whether or not the iPhone is in use, etc.


Most importantly, if your iPhone is unlocked (or, I think even if the screen is lit up but it's still locked), notifications will not go to the watch. It's a "power-saving" (and user-confusing) feature designed by Apple. :-) They figure, if you are looking at your phone, you don't need to hear or feel a notification on your watch .. you can just consume it on your phone.


So a LOT of people who troubleshoot slow or broken notifications get really confused by this -- in 100% of the cases, if they're unaware of this requirement, they will be looking at their phone when a notification comes in, see it relayed to the Pebble or other devices instantly, and then while the phone is on and unlocked and they're staring at it, wonder why the notifications never also went to the watch! But this is exactly how it's designed. They simply won't go to the watch in this case.


In brief, you must hit the side button on your iPhone (to lock it and put its display to sleep) before a notification arrives, or else your iPhone won't relay it to the watch! (See "all-or-nothing" above. :-) ) And because of the all-or-nothing property, you won't ever see it, even later .. so if you lock your iPhone one millisecond after the notification starts to be received, it's too late, and you'll never see the notification. Your iPhone must be locked and asleep before you even have a chance to see notifications go to your watch.


Of course, when you're not troubleshooting, this is what you want. Because you want to rest assured that you'll be notified when you're out and about. But .. I think of this just like the refigerator door dilemma. :-) You don't know if it's working while you're testing it, you just have to hope.


Hope this is helpful.


Steve

Jun 12, 2015 6:06 PM in response to Community User

My specific issue is Message notifications. I get no red dot and nothing in alerts/notifications on the watch and no taptic. But my phones text tone goes off and my phone vibrates. (Note, due to the text message vulnerability I disabled notifications on my home screen and banners, so my watch message settings are custom). So I tried the dual authentication fix, resetting Apple Watch, turning off the watch, turning off my phone, airplane mode, hard reset on the watch,and anything else I could think of without it working. Then I did a hard reset on my phone. Guess what? Started getting message notifications again right away on my watch. It seems to be an issue with the iPhone actually pushing the message to the watch and was instead notifing me on my phone with a ringtone and vibration while locked and sleeping. I hope this issue will be fixed, this has been the 3rd time trying to correct this on my own. Hope this helps.

Jun 15, 2015 4:03 AM in response to Community User

Hey Guys, Anyone not getting notifications should try to switch off wrist detection in the general settings tab on the apple watch app on the iPhone. I have not been getting notifications of any sort until I switched that feature off, I am now getting all my notifications. I tried everything before this, all sorts of resets and this is what fixed it for me.

If this fix does work for you then I believe your infra red sensor which detects your wrist is not working properly.

Jun 24, 2015 5:12 PM in response to Community User

My email messages were randomly not showing up on my watch and going straight to the phone instead. I tried a few setting changes/resets etc as suggested in other posts now NO email messages go to my watch. I reverted to my old settings but that doesn't even get it back to its original buggy randomness. I still get other notifications like SMS but emails never come through. I mean ffs, this is the main reason I got the thing and seems like a pretty fundamental feature. Steve Jobs must be spinning in his grave...

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Hi. Text & Email Notifications not showing on watch?

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