You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Disconnecting

Hey guys,


So I woke up today, checked my Apple Watch and it had been 'disconnected' from my iPhone. I couldn't figure out a way to re-connect. I tried to reboot and hard reset both my iPhone and Watch but didn't do anything. I tried un-pairing the Watch from my iPhone but then couldn't re-pair. I also looked through the Apple Watch App on my iPhone and through settings on the Watch but couldn't find anything to re-connect them.


I ended up resetting the whole Watch, which meant I had to pair it all again and restore it from a backup. I was wondering if anyone knew how to re-connect them if they do ever disconnect again?


Thanks.

Watch Sport 42mm

Posted on Apr 25, 2015 8:54 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2015 10:40 AM

I found I can force reconnection by:

  1. going to my phone's Bluetooth settings
  2. turning off Bluetooth and then turning it back on
  3. Choosing my watch from the list and reconnecting
31 replies

Jan 7, 2017 8:22 PM in response to Jakealpen

My watch just started disconnecting even though my 7 plus is only a couple of feet away.

I tried cycling Bluetooth on and off. No luck.

I tried unpairing. No luck.

I reset my watch. No luck.

I factory reset my phone AND my watch. No luck.

I am becoming increasingly frustrated.

This is unacceptable performance from my Apple devices and I want it fixed!

May 21, 2015 11:14 AM in response to Oreilly1234567

Another reset of the watch and it paired and connected again.


Every time I want to use the watch I have to go to Settings -> General -> Reset and let the watch erase all content and settings and reinstall itself. This is the ONLY way to get the pairing screen back up on the watch. The manual pairing instructions say to click the "i" next to your watches name in the device list .... but the device list is completely empty.


We have three watches right now, and only my girlfriend's daughter's watch works correctly. The other two have to be reset every day. All the activity has to be set back up and anything you logged onto the watch the day before is gone. The watch faces and such go back to the default and any custom watch faces get deleted. Same with anything else that gets customized on the watch. It all has to be set back to the default settings every time the watch is used.

Apr 30, 2015 7:40 AM in response to Jakealpen

I am having the exact same problem. I spoke with tech support but the support person was unable to resolve the problem during a one hour phone call. I ended up pushing the reset on the watch and this worked. This is not something I want to keep doing. I had to reload credit cards into Apple Pay, re install several apps, etc. even though I used the available back up choice. Since the watch is still new, this wasn't a major problem, but now two days later, the watch has disconnected again from the iPhone. There appears to be no other way to reconnect. The manual option does not work because there is no way to get the watch to the pairing screen without doing the reset. I tried the other suggestions: turning on Airplane Mode then off again. No results. I will probably have to contact Tech support again today.

May 6, 2015 1:36 PM in response to Jakealpen

Finally stumbled upon a solution. On the Apple Watch go to Settings > General > Reset. That was the only way to get back to the pairing screen. Fortunately it did provide the option to restore from a backup. If it disconnects spontaneously again, I will try cycling Bluetooth on the iPhone before Unpairing (the latter I believe was the nuance that for some reason prevented re-pairing screen).

May 21, 2015 10:32 AM in response to Neiltyra

I had to reset mine also. I'm not sure why turning Bluetooth on and off would help someone, the watches are paired via a different screen. The Bluetooth list on my iPhone 6 does not list the watch, but it didn't list it when the watch was working I believe.


I reset the watch yesterday and let it resetup and install the update, etc.. etc... It worked for one day and now it is disconnected again.


We tried about everything before giving up. My GF and I both can not get our watch connected to our phones again. Right now they just kind of tell time and that's it.


A reset of the watch only fixes it for a matter of hours.

May 27, 2015 5:31 PM in response to Jakealpen

I experienced this same issue. I noticed the Bluetooth icon in the upper right corner of my iPhone 6 "blinking" at times. At first I attempted to tap the Watch in the list of Bluetooth devices (within Settings), but repairing was unsuccessful every time. At that point I disabled Bluetooth in Settings, but the toggle to reenable it wouldn't work (I've never seen that behavior before). I rebooted my iPhone 6, reenabled Bluetooth afterwards, and the Watch reconnected. I hope this helps.

Jul 19, 2015 5:22 AM in response to Jakealpen

My solution: power down your iPhone, wait a minute and power up your iPhone. The watch should be connected again.


I've had this problem twice in two weeks for no discernable reason (and certainly not because I was out of range). The first time, I completely reset the watch and re-paired it. The second time, I did what I described above. It worked.


My technical stuff: iPhone 6 with IOS 8.4

Oct 26, 2015 5:48 AM in response to buzglyd

You are absolutely right. I have had my watch since august 5th and I had had to reset it twice when I had watchOS 1 on it and today is the third time I will have to reset it with watchOS 2.0.x. I like the watch very much when it is working, but I am not planing on buying one for my wife until I know the stability problem has been solved.

Jan 22, 2016 9:08 AM in response to Jakealpen

Just adding this here in case it can help anyone else... I was experiencing this same issue and none of the above fixes helped me. Turns out, my iPhone had not finished updating to the latest software update (due to lack of space on the iPhone) and was "in between" versions. This was causing issues with the Apple Watch and my phone. I cleared some space and downloaded the latest iOS update and since then, I have had no issues. Hopefully this helps anyone else with my weird edge case!

Apple Watch Disconnecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.