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Unable to Check for Update - Apple Watch

I'm unable to update the software on my Apple Watch. It says "Unable to Check for Update - Checking for a software update failed because you are not connected to the Internet".


Both my Watch and iPhone 6 Plus have a full charge, are connected to Wi-Fi (which is confirmed to be working), and the 2 devices are sitting next to each other.


I tried restoring my iPhone through iTunes and am at iOS 8.3, watch is at 1.0 and is obviously brand new. I would like to check for updates on the Watch as the new emoji from iOS 8.3 do not display properly on the watch but am getting this error message.


Does anyone have any ideas?

Watch Sport 42mm, iOS 8.3

Posted on Apr 26, 2015 6:16 AM

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Question marked as Top-ranking reply

Posted on Apr 26, 2015 10:27 AM

I have just spent about 2 hours on an online chat trying to resolve this one. Apple have confirmed after diagnostic tests that both phone and watch are working correctly. I have reset phone and watch, turned wifi and bluetooth on and off, paired and unpaired, etc. all to no avail. Apple don't have an answer.

25 replies

May 19, 2015 6:10 PM in response to josekimber1

From your photo it appears the "downloading to watch..." is still on the screen beneath the alert box. If so it looks like your download was not completed.

I'm having a silmilar situation but am afraid to touch the watch or iPhone: I started the download over an hour ago and am still getting the "downloadiing " message. Must be an extreme backlog on the web.

Suggestion to others: maybe this isn't a good time to install 1.0.1. Also, it now makes sense that they require the watch to be on charge!

Dec 16, 2015 9:23 AM in response to awkgoj

Finally got it updated. Same thing happened to me, all requirements met and confirmed. First it failed to verify 3 times, after rebooting the phone it failed to check for updates. After a few minutes it was ready to verify the update again. All failed for the same reason - you are not connected to the internet, so whatever checks for internet connectivity is not working. If you want to continue the futility you can try to verify again, which seems to just hang in the state, Verifying... I continued with the insanity and to my surprise, it got to the state of Installing..., I crossed my fingers... the apple shows on the watch and the circular progress indicator shows 25% after about 6 min or so. and about 20 min to complete the circle, then it starts another progress circle that goes much faster, then back to the apple logo... and it boots up, It's working again!

Apr 29, 2016 12:27 AM in response to Mr.Zenon

Hi bro.


This case is same with me.


My Apple Watch: watch sport OS 1.0

My Iphone6 OS: iOS 8.3.1


I can not pair my apple watch because, apple watch must be updated to finish pairing. Unfortunately, my watch can not be updated as image below:


User uploaded file


To all bro: Do you have any suggestion for this.

Note: I bough apple via apple online store Singapore.


Thanks so much.

Best Regards.

Vinh ***** (vinhn1010)


<Personal Information Edited by Host>

Apr 29, 2016 12:26 AM in response to vinhn1010

Hi Vinh


In order to be able to update Apple Watch to the latest version of watchOS, it is now necessary for your iPhone to first be updated to the latest version of iOS.


Update your iPhone and then try updating your watch again:


Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Update the software on your Apple Watch - Apple Support

Unable to Check for Update - Apple Watch

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