Sticky Digital Crown

LOL, mine is SS model...Same issue. I tried to drop few water. It seems better now.I didn't let my watch expose to any water before.

Didn't understand why it happened today suddenly.

All of you trying the water trick are a lot braver than me! I might give it a try, but not until after my genius bar appointment. For the record, I also have a sport, and it started happening the day after a gym session.

first time I've seen anyone report the issue with SS. On MacRumors all cases have been Sport models. There are some definite differences between internal structures that some are correlating with the issue. Apparently Sport vs SS doesn't matter as some initially thought.

You can't believe that replacement for a new watch costing 4 to 6 weeks from apple online store...

Has anyone here been to see the Geniuses at the Apple Store today? I couldn't get an appointment until Saturday.

Given that it's water resistant (and people have went swimming with then without issue) I didn't see the problem with a drop of water in that part of the watch. definitely a risk, but hey, that's why I purchased AppleCare 😝

Even if the water thing does work. I don't want to have to clean out the crown every time I do exercise.

I 100% agree. but if I can at least do that in the meantime while Apple gets through this initial process it may be faster to get replaced in the future. (sounds like they have to send them out for repair/replacement unlike instant swap of iphones-IDK if this is SOP now or if they'll eventually carry onsite for instant swaps [hopefully] ).

It shouldn't happen period and especially not after only 4-5 "sweating" workouts... I've got a week+ to put it through it's paces and if it is still bad I'll take it back and wait for them to 1) address the issue 2) release gen 2 (hope it doesn't come to that)

You only have 14 days to return it though. I don't want to take it in, wait for a replacement, then have it happen again once it's out of the return period.

Yeah, I haven't figure out my game plan yet at this point I guess. Don't really want to return it unless it gets worse or stop responding to being cleaned out with some water. Will return next Thursday if it does get worse. Not going to bother with a replacement unless I see evidence here in these or other forums as to it being a manufacturing defect/mechanical issue. I plan to go to my Genius Apt and call Apple to at least make the issue known. If it's sweat related, a replacement watch will do me no good except give me a few workouts of "like-ew" performance before it locks up again.

My appointment isn't until Saturday and I've 3 crossfit sessions and a gym session between now and then so it'll be getting sweated on a lot more. I'll see how it goes.

I have been to my local AS, no appointment before the 8th of May or 1:30 of wait.

I will wait and see what happens. I feel really disgusted about this launch, after the shipping debacle, now this. Oh Apple...

Good deal, please update after your appointment if you get a chance. I'm going to do the same after my appointment tonight or tomorrow.

I got an appointment yesterday on this. Sent mine back for repair. A few comments for everyones benefit:

1) He said all watches have to be sent to central depot for repair/review since they will not be carrying replacements in store for a few months. Said likely case with majority stores.

2) Standard ship out/back time is 5-7 business days. Could be faster.

3) Up to depot if its a "repair" or a replace

4) Especially early on, they need to heavily document all potential issues (likely in case there is a major hardware defect they didnt find)

5) Issues like this would be covered under initial warranty so even if you are outside your 14-day period, you can get it fixed -- especially if its same issue. Obviously you cannot return it for full refund if that is what you want to do.

I find it very hard to believe that this kind of an issue would not have been caught as all their testers (like CTB) were heavily using this for activity. And while i don't think its a problem to splash the wash or drop water in the crown area (it has been tested and to pass those certifications is very strict so while it may seem counter-intuitive, i think its a non event) if that fixes it, it would be odd to me that Apple hadn't already been exposed to this issue and figure out a better way to prevent it.

Lets see what happens when it comes back end of this week/early next week and the explanation.

Awesome insight! Thanks dhy8386 🙂

I figured it would be a standard warranty/applecare+ issue and I don't really want to return it for a refund as I love the watch so far. just a small hiccup at this point.

I figure I'll deal with it for now, report through the propper channels and continue to use the water method in the meantime. Once I know replacements are readily available at the store I may opt to go that route. I don't have high hopes that another one won't do the same thing at this point though. If I hear there is some batch/manufacturing issue though that would make me feel better about a replacement taking care of the issue.