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Sticky Digital Crown

Has anyone else's digital crown developed a stickiness/stiffness?


Mine was fine for the first 4 days and turned really freely, however today it has developed a bit of resistance when turning it.

Posted on Apr 28, 2015 5:35 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2017 4:35 AM

A sticky Digital Crown can be caused by the crown's gasket / seal / o-ring becoming dislodged.


As the part has worked loose from your Apple Watch and fallen out, contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be serviced:


Apple Watch Service Answer Center - Apple Support


In the meantime, be sure not to expose your Apple Watch to water.

83 replies

Jul 9, 2015 3:38 PM in response to Will H.

hmmmm.... I have never experienced a 'tick'.


The best description I have heard is that its like pushing thru butter......when it becomes sticky ... far far more resistance.....then miraculously a few hours later like nothing ever happened ... super smooth. I have never washed it


I am going to continue monitoring ..... but I am pretty close to returning .... but seems many people who swap report having it on the new one ;-(



On an unrelated note .. Uber remains my only app that is semi-useful. Today I played golf.....with an app I thought was previously good.....only to find out it will only record my score and not my partners...despite having two players on the iPhone....so I had to take phone out of pocket! Come on Version 2 ... we need it soon!!!!!

Aug 18, 2015 7:56 AM in response to lothos

My digital Crown works fine when pressing in but it doesn't zoom or scroll anymore. I have an appointment today to get it replaced. I purchased it 5 days ago and its already messing up and now after a full night of charging and putting it on my wrist at 6am it is dead by 10am. Something is going on with this and I wont accept a repair or refurbished when I just purchased it 5 days ago. If this happens again within my 14 days I will ask for a full refund. This is crazy and they better replace it with a new one. Just some advice take it back and speak to them.

Sep 13, 2015 7:37 AM in response to zorkor

The crown is a very sensitive part of the Watch, similar to the Home button of the iPhone! After a while of pressing on the crown, the crown is put for a micrometer more into the body and you experience a sticky feeling. Washing is helping for short time since it works like a oil in a machine. When it is dry, the same problem!

Solution: just pull a bit on the crown! Always press gently on the crown!

A Lot of customers experience dobleclicking feeling with the homebutton after a while an so on.

apple should go away from designing mechanical parts and concentrate more on touch technology, since it is less sensitive to mechanical problems.

Dec 3, 2015 10:01 PM in response to sophiefromgraz

I have a 42mm Sport which I bought on October 7th. Tonight I started experiencing the initial reluctance to move form of this sticky crown problem. I'm not an athlete so I can't say I've gotten my watch sweaty in the last eight weeks. I haven't tried the Apple-recommended rinse yet, either, since some of you are reporting that this problem seems to fix itself sometimes. Will monitor and see what happens over the next few days. I'd hate to have to go through the whole replacement rigamarole over something like this, but I suppose that's always a possibility.....

Aug 5, 2016 4:44 PM in response to lothos

EExactly the same issue here. Got my sports watch for three months now, I don't do any sports actually so there can't be any sweat or dirt. I also take great care of my watch, I work in IT, spend whole day behind a desk so there's no way there could get some dirt in the watch.


I've noticed that there is a lot of resistance on the Digital Crown after it is left idle for a couple of minutes. It's kind of stuck at first, really difficult to spin, but then it's ok once you actually manage to turn it. It definitely doesn't spin as nice as did at the beginning.


I don't like the idea of putting it under running water - what if then something happens, I take it the the Apple Store and they tell me it was water damaged and the warranty is not valid?

Aug 11, 2017 12:38 PM in response to Jonathan UK

Just another data point. I sent mine in for this exact problem, but the engineers reported that the watch was working to specifications and returned it to me without additional service. I called support but they said there were no additional options for me unless I wanted to try to call it an accidental damage under AppleCare+ and pay the additional fee. I think unless the crown no longer will scroll the screen they consider the crown to be working properly regardless of the amount of force required to turn it.

Oct 20, 2017 4:54 PM in response to lothos

The problem is that behind your Digital Crown there is one o-ring to seal the watch from water...The material that I suppose Apple has taken is perhaps in nytryl and this material do not tough long it come stick ..Me I have put a piece of paper behind the Crown and the o-ring take off because he was not good ..Now my Crown is turning easy..

For me it is not important because my watch won't go under water ...Me be for you it is important so your watch will be at risk in water....


Regard's

Richard

Oct 20, 2017 5:59 PM in response to richardfromthetford-mines

richardfromthetford-mines wrote:


The problem is that behind your Digital Crown there is one o-ring to seal the watch from water...The material that I suppose Apple has taken is perhaps in nytryl and this material do not tough long it come stick ..Me I have put a piece of paper behind the Crown and the o-ring take off because he was not good ..Now my Crown is turning easy..

For me it is not important because my watch won't go under water ...Me be for you it is important so your watch will be at risk in water....


Regard's

Richard


As the o-ring has come out of your Apple Watch, you should arrange service.


The component is not only important if the Apple Watch is submerged under water.


Follow the link in my previous reply to establish your available service options.

Oct 20, 2017 6:31 PM in response to Jonathan UK

For me it is not important and I do not need service from Apple...In the case I was able to discuss with Apple engineering.It will be a pleasure to explain them to wich factory to make business to repair this error..For now I do not want any help for my watch...


Regards,

Richard V. (retreated )
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Sticky Digital Crown

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