Sticky Digital Crown

Has anyone else's digital crown developed a stickiness/stiffness?


Mine was fine for the first 4 days and turned really freely, however today it has developed a bit of resistance when turning it.

Posted on Apr 28, 2015 5:35 AM

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Question marked as Top-ranking reply

Posted on Apr 30, 2015 7:46 AM

Hello lothos,


It seems you are experiencing an issue with the Digital Crown of your Apple Watch. I've located a support article for this issue. It may help you find a solution:


Get help with the Digital Crown on your Apple Watch - Apple Support

Check for debris and wipe down your Apple Watch

If the Digital Crown gets stuck or won’t move, it might be because of dirt or debris. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn't be used.
  4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing.
  5. Dry your Apple Watch with a non-abrasive, lint-free cleaning cloth.

If you can press and rotate the crown, but your Apple Watch doesn’t respond

  • Turn off your Apple Watch and turn it back on.
  • If you can’t turn off the device, or if your Apple Watch isn’t responding, then you can force restart the devices as a last resort: Press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple Logo.
  • If the issue still isn’t resolved, get more help.


Thank you for contributing to Apple Support Communities.


Cheers,

Bobby_

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Sticky Digital Crown

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