my iOS app icon is missing from iPhone 5

Check Settings>General>Restrictions. See if you have anything restricted. If not, then the App Store is on the phone somewhere. Look on all the pages and in all the folders. If all else fails, go to Settings>General>Reset>Reset Homescreen Layout.

softi wrote:

my iOS mac store app icon is missing from my iPhone 5

"iOS Mac Store app"?

Are you talking about the Apple Store app? Do you mean the iOS App Store? In this latter case, follow Meg's advice. If you mean a place to purchase Macs, then that would be the Apple Store app which you might have to download.

You'll need to either find out what the restrictions passcode is or restore the phone as new.

Restoring it will delete everything on the device. You'll need to sync your contacts back from whatever account they're in (iCloud, Google, Yahoo, etc).

Somebody has restricted that phone from using the App Store and blowing a wad of cash. So this is a case of:

1. You're a kid and your parents have restricted what you can do on the phone they provided, so take it up with them. Or...
2. You're grown up but your "friends" played a nasty joke by restricting your phone, so take it up with them. Or...
3. You're a corporate lackey and the company that owns the phone does not want their employees from installing unauthorized stuff on them.

What will it be?

softi wrote:

hello, none of these, i am a tech challenged adult 😕 i have this app on my iTouch, but that does me no good to deposit checks into my BA account 😟

Somebody put a restrictions code on the phone. It didn't happen on its own. Either you did it or someone else with access to your phone did it. If you can't find out what the code is, you will have to restore the phone.

The only way to get the restrictions passcode is to remember it if you set it or, if someone else set it, ask them. Otherwise, you will need to restore your phone. Start here:

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Did you ever set a passcode to log into your phone? So that people can't unlock it automatically?

If so that's the restrictions passcode.

Minibytefli wrote:

Did you ever set a passcode to log into your phone? So that people can't unlock it automatically?

If so that's the restrictions passcode.

No, not necessarily. The unlock code and the restrictions code do not have to be (and, for best security, shouldn't be) the same.

Minibytefli wrote:

Did you ever set a passcode to log into your phone? So that people can't unlock it automatically?

If so that's the restrictions passcode.

Not necessarily. The unlock code and the restrictions passcode can (and probably should) be completely different.