Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Why my iPhone is not showing as a device source on Health App? There is no source!
iPhone 6 Plus, iOS 8.3
Looks like you're getting the run around. You should complain.
This worked for me .. Thanks !
This solved my problem. Thanks!
Worked for me also. Thank you!
It is surprising that the senior advisers I spoke to at Apple Support didn't point me in this direction. Been having this problem for over a month.
How can I create an "unencrypted itunes backup"?
When I try to create one, iTunes says, that I need to enter a password to encrypt my backup...
When I click "cancel", the backup it canceled 😟
Urkman wrote:
How can I create an "unencrypted itunes backup"?
It seems you already have created an encrypted backup. You must have encrypted it for a reason. So of course it is basically impossible to then say "Oh well, I won't use the password because I don't know it, but forget it - I now want to create an unencrypted backup."
As this article says:
"If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set it up as new."
This worked for me as well. A much better option than doing a full reset of the iPhone. I hope this issue is resolved in the next iOS update.
I had the same issue after I exchanged my iPhone 6S with Apple for unrelated issue. Original iPhone 6S worked fine. After restoring from iCloud backup for my new 6S, the issue occurred. My iPhone didn’t show as a source device, nor did my Apple Watch. I do recalled that, during the restoration, there was a message saying the latest backup was corrupted. Then this issue happened. Spent 2 hours at Genius Bar, same issue persisted. After upgrading to iOS 9.2, the issue didn’t go away. By following the unencrypted backup method through iTune, now I have both 6S and Apple Watch as a source device in Health.
Thank you so much!
My health app hasn’t worked since iPhone 6.. I have a 6s now. The thought of having to setup my phone as “new” is was sickening! YOUR FIX WORKED LIKE A CHARM! THANK YOU!!!!!!!!!
I had the same problem and this worked. Note that I did try to restore backup without resetting content and settings, I reset and restored with iCloud - both of these didn't dork for me. I also did an encrypted backup first and then needed to go to preferences, delete my encrypted backups, also I needed to delete the circleback profile I had set up on the iPhone to allow me to remove the encrypt option in iTunes. What worked for me was an unencrypted backup, a reset of all content and settings, then restore the backup. Thanks to all that took the time to save us from this Apple health debacle.
I have same issue and now am on my 3rd 6S - (primarily I replace my 6 b/c the screen went black - I believe this iPhone 6 is not deleted somewhere in iLand... hence is still my "health data source" and it is not the motion chip....however my saga....
Great guys & terrific customer experience BUT I stumped the Boston Genius Bar! Over an hour was spent erasing and rebooting my newly replaced phone 2 week old - 4 Geniuses in on the gig - then I was issued under warranty iPhone 6S #3
I'm glad to have found this thread because a month ago there was no chatter anywhere about othe issue.
I will let you folks know what happens with the saga..........keep your fingers crossed.....😕 I can honestly say the help I have received at Apple has been very nice - it just hasn't solved this issue....and after this length of time with this amount of frustration.... well.....it's tough to be patient...but I do say I am an Apple convert from the release of the iPhone 6 ...
.......we shall see....what emerges from the Freedom Trail here in Boston....
Restoring from an unencrypted itunes backup worked for me as well! I cannot tell you how happy I am that I didn't have to restore my phone and set it back up as a new phone. I accidentally stumbled on this post and it was my last resort before admitting defeat and just deleting my entire phone and starting over. I seriously almost cried when I saw it working again! Now if I could just get my Apple Watch back from "repair" so I can start using that again, since Apple support initially told me my watch was the issue and to send that in.....Kind of bitter I sent my perfectly good watch in when that wasn't even the issue in the first place. Oh well, it's all fixed now so I'm happy 🙂
Hey I had this problem for months! The Health app and the activity app stopped working when I switched from a 6s to 6s Plus and it no longer synced with my Apple watch (which was tracking health data). I tried everything, including restoring from an unencrypted backup. The only thing that worked for me was to sent up the phone as a new phone, which isn't as crazy as it seems, because all of your contacts are stored in the cloud. The main thing that's lost is the data in your apps. But it does solve the problem. I think the problem is some conflict between the Health app and another prevalent app which everyone may already have.
i had an iPhone 6 and my health app worked perfectly fine, switced to iPhone 6s and the health app did not work. my recent fix is documented below
turn off "icloud" and "find my iPhone"
plug phone to itunes and back up (if you purchased apps, make sure you click on transfer purchased apps)
once back up up is complete you are going to restore iPhone to factory settings
once reset is complete go through with the set up(Set up as a new phone)
dont worry about setting up Siri and other items. its not important to do so yet
at this point you should be able to click on the health app. Go to the setting where you can add your age and gender, input that information
leave that hat screen and then go back in. You should see the information previously documented.
at this point you can plug your iPhone to your computer and open itunes
restore back up and you should have all of your old information and your health app should work.
this process should take about an hour or so to complete
This fix the lost device issue at health app for me:
regards
Dandy
Why my iPhone is not showing as a device source on Health App? There is no source!
