Iphone 6 plus screen unresponsive

try to reset and restore it via itunes...

I've been having the same problem, screen just goes unresponsive usually when I need to use the phone the most.

Restoring only fixed the problem for a couple of days, and I have tried both restoring as a new iPhone and restoring from a backup.

The first time Apple replaced my phone with a new one, which worked fine for about four days before the same thing started happening. Then they replaced the screen, saying it was a hardware issue. Similarly, it worked well for about a week now it's doing the same thing again. I can't deal with this anymore, maybe it is time for a switch.

Attempt to restore to factory settings via iTunes. If that does not resolve the issue, you may need to repair the hardware of the iPhone.

I'm having the same issues with my new 6+. It functioned fine for about a month then, about 3 weeks ago, the screen became randomly unresponsive.

Over this this period of time I've gone through all the fixes I've found on various messages boards;

soft reset that saves data.

hard reset that completely erases all data and settings.

Restoring the phone from the 6+ back up on iTunes.

Restoring the phone from a previous iPhone 5 backup on iTunes (several times using 2 different backups).

Resetting the phone and starting as a new setup....(several times now).

Sometimes the unresponsive screen can be resolved by pressing the home button. Sometimes it can be resolved by pressing on/off button on the side. As often as not the home button is also unresponsive. Turning the phone off completely can be a challenge....pressing the side button till the slide bar appears might work but if the screen is unresponsive I can't finish the shut off process. At that time, the side button also does nothing. Letting the phone sit for a minute or two results in the slide bar screen reverting to the home screen.

resetting the phone can be equally challenging and can take as many try's as there are key strokes. The last time I rest it took a full 30 minutes to reach the final "reset" and successfully enter the command.

This condition can last from a few minutes to a few days.

The most service I've received from this phone since this problem popped up is about two days, and that has been with minor frozen screen issues resolved by pressing the home button.

My phone has become completely un-reliable and for all practical purposes non functional.

Took it to the Genius Bar in Apple's Reno store yesterday. The tech was very nice and quickly ran the phone through the diagnostics for software and hardware and told me the phone functions perfectly then sent me on my way.

As far as Apple is concerned, at least at this point, is that there is nothing wrong with the phone and it functions as Apple intended.

Of course the phone did not display any unresponsive tendency during their testing but we went to Best buy after leaving Apple to find a cover for my wife and by the time we arrived there the phone was unresponsive and remained that way through several more resets till my frustration finally got the best of me last night.

I deactivated it and re-activated my iPhone 5 with Verizon.

Im at a total loss as to what to do. I'm going to return to Apple this week (i'ts a 120 mile round trip, so I can't just "drop in") and try again but I'm extremely doubtful I'll get any more from them than I've already gotten.

I'm guessing at this point I'll have to try to return it for a refund or at least just give it back to them and refuse to pay Verizon.....then get an attorney and let them fight it out.

Maybe the most distressing thing is that we let them convince us that it's was an easy fix and we bought my wife a new iPhone 6, also on the Edge plan with Verizon.

We switched to Apple about 15 years ago because of the horrible software used by Microsoft. After all those years and two laptops, an iMac desktop, two iPads, and iPhones for both of us beginning with version 4 and upgraded every time a new phone arrived on the market, this is the first time we have had a problem. Apple has always functioned seamlessly and flawlessly....until Steve Jobs passed away. Now it seems the product gets worse every time a new version of the software comes out or a new version of the phone comes out.

We've had great luck with Apple over the years but they have become so unreliable lately that our faith in them has gone away....

I was having same issues since latest update. I changed settings in iTunes and App Store to use cellular data and restarted now it seems to be working.

ME HA PASADO LO MISMO MI TELEFONO FUNCIONA MUY BIEN Y DE LA NADA DEJA DE FUNCIONAR EL TACTIL DE LA PANTALLA Y SE ARREGLA APLASTANDO EL BOTON DE BLOQUEO Y LUEGO DESBLOQUEAR PERO ESTO ES ABSURDO HACERLO CADA VEZ QUE LE OCURRE ESO AHORA INTENTARE BAJAR EL 8.4 Y VOLVERLE A PONER 8.3 HABER COMO QUEDA

My first phone screen stopped responding and Apple replaced the screen, 6 days later I had the same problem. They replaced the phone, about a month later I started getting snow across the top part of the screen and the phone opens random apps without touching the screen. I am very worried this will keep happening and I only have 5 months of warranty left. I am seriously thinking my next phone will not be Apple.

HEy, I have this issue. I had weird vertical lines so at the genius bar they said something was loose but replacing the screen would fix the issue. But the same unresponsivness and glitchy effects returned the same day. Ever get a solution?

ON my 2nd try i got someone that listened and got a manager. The manager came over and I gave the same story to her. While showing her it started typing by its self and she looked shocked. She had a tech replace it and was done with in 15 mins. Apparently dropping it from about 2 inches will temporarily get the screen to work. That's what the tech did to get the info off the phone and do diag.

They replaced the whole phone or the screen? And you don't have apple care eh? I don't.

It's a hardware issue which is covered under the limited warranty. Just got my iphone 6 plus replaced with a new one 🙂

While a lot of you are saying this about the iPhone 6, I and some others have had the same problem with the 5S and 5C. It's happened since we downloaded iOS8.4

Also check this thread:

iPhone 6 touch screen problem

Alright, figured it out. Well at least for my 6+ i did. So my screen would become unresponsive after unlocking and usually would stay that way for 15-20 seconds and sometimes would stay that way until I smacked the back or dropped it 1-2 inches on a table/desk, then it would unfreeze. I restored it like 6-7 times as new in iTunes, then restore my backup. Inevitably within 5 minutes of the restore completing, it would start freezing again. So i went in my Mac and checked the logs (~/Library/Logs/CrashReporter/MobileDevice/) and found a few things. I also ran diagnostics with Apple numerous times, all with the same issue results. So finally i restored my phone in iTunes as new, turned on iCloud to get most of my data streamed over (contacts, bookmarks etc) and finally pressed SYNC on iTunes to get all my apps etc moved back over. Issue resolved!! There were corrupt files in the backup that i was restoring with. Somewhere in one of the apps. So even if you restore as new, then restore from backup in iTunes, you will have the same issue again. Make sure you restore in iTunes was new, then sync your data over, not restore you backup. That should resolve the touchscreen issues.

That's the advice the "Genius" gave me. So at home I did a factory reset from iTunes. When the whole thing was done the screen was still unresponsive. Works intermittently, but the phone is nearly useless after 8 months of use.

I'm with you on this mate.

It's a good hours drive for me to my Brisbane store. My 2nd iphone 6+ lasted a week and has become unresponsive and they've tried to tell me it is software.

I honestly don't think the Geniuses are up to speed on this issue.