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Iphone 6 plus screen unresponsive

My iphone's touchscreen was fine before i fell asleep but when i woke up the touch screen is unresponsive. All of the button work, like the sleep and home button. It still takes my fingerprint but i cant slide left or right or tap on any apps. I tried the hard reset where you hold the sleep and home button until the white apple logo appears but this just left me where my fingerprint wont work because i need to input the passcode. Any help!?

iPhone 6 Plus, iOS 8.3

Posted on May 18, 2015 4:45 AM

Reply
26 replies

Mar 10, 2016 4:18 PM in response to matt.malbrough

iPhone 6 plus. As with many other posters, I have just developed this issue (as of March 1). Phone was fine, worked fine. Then screen started being unresponsive for short periods, building to being responsive most of the time. Sometimes, this was associated with screen flicker/white-gray lines at the top of the screen. Hard resets did not really help. Called apple support, they had me connect to iTunes, return to factory settings, and reinstall. This did not improve the situation at all. I sent my phone in, they sent a replacement. The replacement is evidencing the same issue.

When the screen does respond, it often responds in the wrong location, selecting something above or below where I was touching.

Can someone tell me if this is a hardware or software thing? The fact that it reoccurred so rapidly with a replacement phone makes me think there may be a software issue, but the lines at the top of the screen sure seem like hardware failing to connect. Is there any way to fix this, besides sending it in again? It can't be that I need a clean install, I've just been through that twice.

Mar 10, 2016 5:41 PM in response to renedoa

The "band at the top of the screen" is what tells Apple the problem is not in the touchscreen itself, but a bad logic board. There was a batch that came from China that way. I was within my 1 year standard warranty with Apple (by three days!), so they immediately gave me a new phone. I went to the Apple Store in Leawood, KS. As it happened, my replacement phone started spontaneously rebooting, so I took that to the Apple Store in the Perimeter Mall in Atlanta, GA 4 days later (I travel a lot!), and was given another new one. So far the 3rd phone is a charm!

Mar 10, 2016 5:43 PM in response to renedoa

The "band at the top of the screen" is what tells Apple the problem is not in the touchscreen itself, but a bad logic board. There was a batch that came from China that way. I was within my 1 year standard warranty with Apple (by three days!), so they immediately gave me a new phone. I went to the Apple Store in Leawood, KS. As it happened, my replacement phone started spontaneously rebooting, so I took that to the Apple Store in the Perimeter Mall in Atlanta, GA 4 days later (I travel a lot!), and was given another new one. So far the 3rd phone is a charm!

Mar 10, 2016 5:46 PM in response to luv_imraina

The "band at the top of the screen" is what tells Apple the problem is not in the touchscreen itself, but a bad logic board. There was a batch that came from China that way. I was within my 1 year standard warranty with Apple (by three days!), so they immediately gave me a new phone. If your phone is less than a year old (or two years with extended warranty) they will replace. I went to the Apple Store in Leawood, KS. As it happened, my replacement phone started spontaneously rebooting, so I took that to the Apple Store in the Perimeter Mall in Atlanta, GA 4 days later (I travel a lot!), and was given another new one. So far the 3rd phone is a charm!

Mar 10, 2016 5:50 PM in response to MargotV

The "band at the top of the screen" is what tells Apple the problem is not in the touchscreen itself, but a bad logic board. I had a frend with the saem problem. There was a batch that came from China that way. I was within my 1 year standard warranty with Apple (by three days!), so they immediately gave me a new phone. I went to the Apple Store in Leawood, KS. As it happened, my replacement phone started spontaneously rebooting, so I took that to the Apple Store in the Perimeter Mall in Atlanta, GA 4 days later (I travel a lot!), and was given another new one. So far the 3rd phone is a charm!

Jun 3, 2016 12:35 PM in response to montreyw

I had this same issue and a place called Short Cirqit in Corona, California replaced what is called a Touch IC chip for me and now it works. it seems to be an issue on the motherboard. Search them online, I did there mail in service and they got it back to me in 3 days. Way cheaper then what an out of warranty replacement costs. They have an instagram with the repair being done on my phone.

Iphone 6 plus screen unresponsive

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