Jcannonb

Q: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...

After I updated my Watch to 1.0.1, the heart rate monitor no longer monitors my heart rate in the background.  It only monitors my heart rate when I ask it to take a reading.

 

This is really, really annoying.  Has anyone else experienced this?  It was working perfectly before the update.

Apple Watch, Watch OS 1.0.1

Posted on May 20, 2015 8:18 AM

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Q: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...

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  • by millerrh512,

    millerrh512 millerrh512 May 20, 2015 8:21 AM in response to Jcannonb
    Level 1 (0 points)
    May 20, 2015 8:21 AM in response to Jcannonb

    I just got my watch yesterday and installed the update right away, but noticed this same thing.  I came here because I noticed it was not working.  At least not consistently.  I see one reading from two hours ago that seemed to have automatically appeared in the health app, but certainly not every 10 minutes like they say.  Thought it was a problem with the sensor and was coming here to see if others had this problem, but maybe is an issue with the last update.

  • by Jcannonb ,

    Jcannonb Jcannonb May 20, 2015 10:21 AM in response to Jcannonb
    Level 1 (0 points)
    May 20, 2015 10:21 AM in response to Jcannonb

    Additional information:  When the exercise/workout app is running, the background heart rate monitor works fine.  It seems to not work in the background only when in normal every day life mode.

  • by bobv190,

    bobv190 bobv190 May 20, 2015 10:32 AM in response to Jcannonb
    Level 1 (0 points)
    May 20, 2015 10:32 AM in response to Jcannonb

    Noticing the same thing.  After the update, HR monitoring is ver inconsistent.  Definitely not every 10 minutes as it was before the update.

     

    Also, on my bike ride this morning , about half the time i glanced at the watch .. it was searching for my heart rate.  I never saw that before in workout mode prior to 1.01.  I think the have introduced some new bugs.

  • by prk60091,

    prk60091 prk60091 May 20, 2015 10:48 AM in response to Jcannonb
    Level 1 (40 points)
    May 20, 2015 10:48 AM in response to Jcannonb

    same thing happened to me today.

     

    i turned off the phone then turned off the watch then re-booted the phone and after the phone was up re-booted the watch....it worked for hourly for 3 hours and now it is not updating automatically

     

    it works if i manually measure the heartbeat (and i can see the results on the watch  but now it is not being recorded in the health app on the phone)

  • by prk60091,

    prk60091 prk60091 May 20, 2015 11:09 AM in response to prk60091
    Level 1 (40 points)
    May 20, 2015 11:09 AM in response to prk60091

    i just filed a bug report (21041080)  supplement as necessary

  • by prk60091,

    prk60091 prk60091 May 20, 2015 11:46 AM in response to prk60091
    Level 1 (40 points)
    May 20, 2015 11:46 AM in response to prk60091

    does anyone have workflow in their "glances"?

    I installed workflow in my glances last evening after the update and my battery usage on both the phone and watch are horrible today

  • by Jcannonb ,

    Jcannonb Jcannonb May 20, 2015 12:06 PM in response to prk60091
    Level 1 (0 points)
    May 20, 2015 12:06 PM in response to prk60091

    Another interesting factoid,

     

    I have AP news installed on my iPhone, and the Glances app has disappeared from the watch, even though my Watch App says it is still installed and enabled to be shown.

  • by D'AnconiaCopper,

    D'AnconiaCopper D'AnconiaCopper May 20, 2015 12:10 PM in response to Jcannonb
    Level 1 (70 points)
    Apple Watch
    May 20, 2015 12:10 PM in response to Jcannonb

    Yes, same issue here. It has stopped taking my HR every 10 minutes since the OS update.

  • by prk60091,

    prk60091 prk60091 May 20, 2015 12:11 PM in response to Jcannonb
    Level 1 (40 points)
    May 20, 2015 12:11 PM in response to Jcannonb

    i also have the ap app on the phone-- but do not have it installed as a glance

  • by bobv190,

    bobv190 bobv190 May 20, 2015 1:25 PM in response to Jcannonb
    Level 1 (0 points)
    May 20, 2015 1:25 PM in response to Jcannonb

    The fact that it was having trouble acquiring my heart rate at least 1/2 the time I checked it this morning leads me to believe Apple made some sort of change to possibly increase battery life at the expense of frequent/accurate heart rate readings.  I think the reason the every 10 minute readings are now sporadic is that the watch is trying, but failing to acquire a heart rate.

     

    Personally I don't have a problem charging the watch multiple times during the day if I need to as long as my workout data is accurate and complete.  I include my resting heart rate data in that as well.  Personally I think Apple is overly obsessed with the battery life issue.

     

    I hope 1.02 is out quickly with a fix.

  • by stevenpj777,

    stevenpj777 stevenpj777 May 20, 2015 2:13 PM in response to bobv190
    Level 1 (0 points)
    May 20, 2015 2:13 PM in response to bobv190

    I experience the same issue and called apple support to log the issue.  It was working fine before the update, but now only manually updates when I go check my HR in the glances screen.  It never checks HR otherwise.

     

    I don't think this is new feature to conserve battery life, because it NEVER updates unless I check it manually - OR - use one of the workout apps.


    I've hard reset my watch, reset it back to factory and reinstalled with nothing solving the issue.

  • by Mario MG,

    Mario MG Mario MG May 20, 2015 2:21 PM in response to Jcannonb
    Level 1 (27 points)
    Apple Pay
    May 20, 2015 2:21 PM in response to Jcannonb

    Same baloney here. And this is MUCH worse than the original problem I found: Heart Rate Logging stops when using Walkmeter

  • by Al1984,

    Al1984 Al1984 May 20, 2015 2:23 PM in response to stevenpj777
    Level 1 (0 points)
    May 20, 2015 2:23 PM in response to stevenpj777

    I'm also experiencing this issue. I noticed the exercise time and calories are less than half the time it usually reports (and I moved the same, more or less) , maybe because both relies (heavily) on HR data.

  • by danderby,

    danderby danderby May 20, 2015 2:28 PM in response to Al1984
    Level 1 (0 points)
    May 20, 2015 2:28 PM in response to Al1984

    IM getting the same issue too. Also logged with apple support.

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