After the Apple Watch 1.0.1 Update, Heart Rate stopped working...

Jcannonb wrote:

FWIW ... I called Apple Support today.

They had me unpair the watch to my phone which erases it entirely, and then repair it, and it has worked correctly for the last four hours. We will see if it continues to work tomorrow.

I had done that in response to messages going to the phone first and then the watch after the update. That never did change the behavior of the HR function for me. And the messages issue returned as soon as I restarted the device later on. I've found an easier way to deal with that now. The pairing procedure is too big a step and caused me too many problems to attempt again unless I was having a total failure of the watch to function.

bobv190 wrote:

For about the 10th time .. I will post this link, as it is the expected behavior of the HRM .. until Apple changes it. It clearly and unambiguously states readings are taken every 10 minutes.

Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

Thank you Bob. Seems like this thread has gone off the tracks with the most inane comments. This thread isn't a debate about other products. It's not a debate about uninformed theories on heart rate data collection. It's not a thread about the purpose of the Apple Watch.

The issue is QUITE SIMPLY that after the most recent software update:

1) The Apple Watch is no longer measuring and reporting heart rate every 10 minutes AS STATED BY APPLE as normal operating function.

2) The Apple Watch is no longer measuring and reporting heart rate consistently during exercise. For me at least, sometimes it reports about 5 times per minute, sometimes 9 times per minute, sometimes 11 times per minute. (when I'm running)

Can we PLEASE use this thread to report:

- If you're experiencing the same thing.

- If you've worked with AppleCare to resolve, and what the resolution was.

"1) The Apple Watch is no longer measuring and reporting heart rate every 10 minutes AS STATED BY APPLE as normal operating function."

I strongly believe that if Apple had change something so fundamental to the way the watch works, they'd have updated their technical documents, which clearly state that the watch records the heart rate every ten minutes.

In my case, I contacted Apple last Monday. They said the behavior was not correct. The support person had me try a number of things - restarting the watch, unpiairing/repairing - and it didn't resolve the problem. Two days after the update was released, the person set up an exchange. If the correct behavior was to take measurements every now and then, I don't think he would have been ordered the exchange.

My experience - at rest it records every 10 minutes without fail. Get up, move around, walk to coffeeshop it records nothing. Initiate one of the exercise activity functions it records multiple times a minute quite consistently for the duration of that exercise period. I have not consulted AppleCare. If it is a bug I would expect it to be changed in an update. At this time ( for me only ) it's performing as I expect.

The support person had me try a number of things - restarting the watch, unpiairing/repairing - and it didn't resolve the problem. Two days after the update was released, the person set up an exchange. If the correct behavior was to take measurements every now and then, I don't think he would have been ordered the exchange.

This is really helpful. Thanks for sharing. I'll give AppleCare a call (a second time) tomorrow, and hopefully they can help me resolve.

Don't you think you are burning more calories walking to the coffee shop as your heart.rate would be somewhat elevated? Shouldn't the AW then use your HR to determine a more accurate representation of calories burned? Instead of what i would guess it is doing now in doing a rough calc based on the number of steps you took and then using norms for age and weight. That's basic pedometer stuff, not what you would expect from a $400+ decvice that has the sensors available to provide you with accurate data instead of taking a swag at it.

Hey Andy ... I guess the dream is to have one device that does it all. Tracks data from the day's 1-2 hour workout, then tracks your activity, HR, and sleep for the remaining 22 hours.

Technically the AW can do it with the help of your iPhone which I take on rides anyway, and have recently begun to take on runs (not getting any younger).

FWIW .. I am a bit of a sports tech geek and have a Garmin 800, a TomTom Runner cardio, Basis Peak, and too many others to mention.

i just want something that can consolidate them all I guess .. And the AW could do that if Apple stops crippling it.

Interested to hear if this fixes it for you, as many people here have said it either did nothing or fixed it for a little while before going bonkers again. It's the only step I haven't tried short of getting on the horn with AppleCare or making a Genius Bar appt.

i'd never only use one device as I'd always want something easy to read on the bike, so it'd take a phone with 10hrs battery life, integration with power meters and waterproof - but I know what you mean about one watch. I did think the fenix 3 was pretty nearly it, but I love the comms and smartwatch angle of the AW - but until they put a GPS chip and a bigger battery I'll have to stay a two (well, five) watch guy. It is irritating wearing two watches though!

I'm having the same issue and more since the update. Today I had a three-hour stretch with no readings. It's very sporadic. I also had a few readings that were impossible at 212. I know what I was doing at the time, and there's no way it spiked that high. I don't get readings like that even when I'm out walking briskly or on the treadmill.

I also have another issue that I called support about yesterday. It's now giving me far less credit for identical workout sessions on the exercise ring. Before the update on Saturday, I took a 65-minute walk and got exercise credit for most of that time. On Sunday, after I updated, I only got 40 minutes credit for the same amount of time, same speed, same distance, etc. makes no sense. The support person was very nice and is going to call me back on Thursday after I've had a chance to test it out for a few days and on my indoor walk on the treadmill.

Also, when I did gardening last week I got exercise credit, but not yesterday after the update.

They've created more problems than they've corrected. I hope they can get this all straightened out quickly. It's making tracking impossible. I don't know what's right and what's wrong.

MIne is still sporadic. Sometimes 10, sometimes 20, sometimes a gap of four hours. And I got a few ridiculously high readings of 212 when I wasn't doing anything strenuous. Even when I'm walking outside or on the treadmill I never go above about 140.

And now the exercise ring doesn't give me as much credit for the exact same things as it did before the update. They've really screwed this up badly.

Since the update my exercise ring isn't consistent with how it was working before. Nothing for gardening time, which i got before, and 40 minutes for a 65-minute walk that I got 60 minutes for before. It's acting really screwy.

For at least a couple of times, HR recording was skipped completely even when using Workout. I was able to see the green light ON but no HR value was shown by the Workout app. I had to stop/save and start a new workout to get it work correctly.

See screenshots below, previous and next HR values were taken using the HR Glance, from 6.18pm to 6.24pm (workout) no HR values :-(

All I know is that all afternoon I was walking around the city and being active, and these were the readings. That seems like many missed opportunities after 3 pm (when I left the house) to not take HR measurements. So it seems like the more active I became, the less frequently over a few hours the readings became.