Photos app doesn't recognize my iphone when plugged in. how can i fix this problem?

I had the same problem. iTunes sees my iPhone but Photos does not (neither does Finder in the "Devices" section). After some trial and error I selected View in the menu in Photos, then choose Devices. I found my iPhone there and when I selected it everything worked as expected.

Yes!

I started Photos. Doesn't start automatically but who cares.

"I selected View in the menu in Photos, then choose Devices. I found my iPhone there and when I selected it everything worked as expected"

Thank you, this did it for me too.

By the way IPhoto saw my IPhone and I was about to go back to it. This really shouldn't be an issue.

Thank you, this solved it for me (after days of trying other things)! I had a usb extension cable connected and that works for my iPhone, but Photos wouldn't recognize my wife's iPhone. Plugged directly into the mac and it worked fine. Strangely iTunes was fine with the extension cable on both of our phones.

Initially I could import pictures from my iPhone using the "Photos" app. It suddenly stopped working, probably after some OS upgrade, but I don't remember which one.

I tried all suggestions in this thread like "soft reset", looking for the device in View, etc. In my case nothing worked.

However I do have a workaround. For me "Phones" doesn't work but "Image Capture" does see my iPhone device and allows me to copy all photos to my MacBook.

After that you could open "Phones: and import the pictures from the harddrive on your Mac into albums.

Willem

Thanks so much. Your suggestion really helped. Once I quite Itunes Photos app showed Devices, but hidden.

I then clicked hidden to "show" the device and then top left corner ticked the box to "show photos on phone", then the import button became available.

Photos were then imported. Seems like there's an inbuilt system to make you use icloud.

Try this:

1. Connect your device (iPhone, iPad, or digital camera) to your computer using the USB connector and open the Photos for OS X app.
2. Select "Import" from the list of tabs at the top of the screen in the app.
3. Select the images you wish to add to the Photos app, or select "Import All New Items" to add everything from your device.

Imported images will automatically be added to the "Last Import" album in Photos. You can see your photos using a number of different views, including the main Photos tab, which displays all pictures that you have added to the app and any pictures that you have taken using an iOS device that is connected using My Photo Stream.

Just like the Photos app on iOS, pictures in Photos for OS X are organized by Moments, Collections, and Years. To navigate between these timelines, click on the arrow buttons in the upper right corner of the app while in the main Photos view, or select a different view from the tabs at the top of the app.

Cheers,

GB

Have you tried rebooting your Mac and resetting your device and then trying again?

Cheers,

GB

Hi,

I have the same problem. I am running Photos on Yosemite 10.10.4 and iPhone 7 iOS 7.1.2.

After I set up Yosemite on my Mac the Photos app wasn´t there I had to manually install it via the app store.

iTunes recognizes my iPhone but I can´t transfer my pictures. Photos does not recognize my iPhone.

How can I get my pictures of my iPhone?! Can somebody please help.

I have the same issue. This thread has not really provided any answers so far.

I also have this issue. When I contacted support they said the only option was to pay for an increased iCloud storage package and use that to sync all my photos from my phone to iCloud before then downloading them back onto the Photos app. Recent updates to iPhone software still hasn't helped 😟. My husband has the exact same model phone, and is using a separate user name on the same computer and doesn't have this issue.

I ran into the same issue. Make sure that there are no other users logged into the Mac at the same time then try again. This solved it for me.

I was having the same problem. What solved it for me was to close iTunes and Photos apps, and then reopen just the Photos app. I was then able to see my photos.

I quit both iTunes and Photos, then unplugged my phone and plugged it back in. Both iTunes and Photos launched and I just quit iTunes once I saw that Photos was recognizing my phone.

This is a common complaint regarding Photos around here lately. Report you problem to Apple via https://www.apple.com/feedback/photos.html.

Try this temporary workaround posted by jdooley:

jdooley

Oct 23, 2015 1:36 PM

Re: Photos on Mac is not detecting and importing photos on iPhone

in response to jdooley

Solved

the solution that works for me is I plug in my iPhone to my iMac and then do a soft reset(restart) on the iPhone hold the home button and top right lock button uuntil you se the apple logo. After this the photos show up in iPhoto with the import/(delete after import) buttons highlighted in blue.