Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

icloud lock

i purchased a used iphone 5s but it is icloud locked in lost mode. what to do????????

iPhone 5s, iOS 8.1.1

Posted on May 23, 2015 8:13 AM

Reply
19 replies

May 23, 2015 8:18 AM in response to ibtisamanees

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

May 26, 2015 1:06 AM in response to ibtisamanees

No. They won't work and as you have been told numerous times by everyone here, the only way to use your phone is to contact the person that you purchased the phone form and get them to disconnect the phone from iCloud.


If you cannot do that and they refuse, then there is absolutely nothing that you can do. The dealer has probably sold you a stolen phone and you need to give it back for a refund or take legal action against them.


Either that or just cut your loses and go and purchase a new phone from a legitimate source.


There is really nothing more to say on this topic and you have had your question answered over and over again.

icloud lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.